| Date |
Report No. |
Title |
| Date Aug. 31, 2000 |
Report No. RCED-00-237 |
Title
United States General Accounting Office GAO
August 2000 Report to the Ranking Minority Member, Committee on Commerce, Science, and Transportation, U.S. Senate TELECOMMUNICATIONS Issues Related to Local Telephone Service GAO/RCED-00-237 Contents Letter Appendixes
Appendix I: Scope and Methodology 3 30 32 51 Appendix II: Trends for Percent of Customers Dissatisfied, 1996 and 1999 Appendix III: GAO C... |
| Date Aug. 22, 2000 |
Report No. GGD-00-161 |
Title
United States General Accounting Office GAO
August 2000 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives CUSTOMER SERVICE Human Capital Management at Selected Public and Private Call Centers GAO/GGD-00-161 United States General Accounting Office Washington, D.C. 20548 General Government Division B-282816 August 22, 2000 The Honorable Amo Houg... |
| Date Aug. 10, 2000 |
Report No. GGD-00-166 |
Title
United States General Accounting Office GAO
August 2000 Report to the Chairman Committee on Small Business U.S. Senate TAX ADMINISTRATION IRS Faces Several Challenges as It Attempts to Better Serve Small Businesses GAO/GGD-00-166 United States General Accounting Office Washington, D.C. 20548 General Government Division B-282856 August 10, 2000 The Honorable Christopher S. Bond Chairman, Committee ... |
| Date July 14, 2000 |
Report No. HEHS-00-137 |
Title
United States General Accounting Office GAO
July 2000 Subcommittee on Military Personnel, Committee on Armed Services, House of Representatives MILITARY HEALTH CARE Factors Affecting Contractors' Ability to Schedule Appointments GAO/HEHS-00-137 Contents Letter Tables
Table 1: Percentage of Appointments Scheduled by Contractor Staff Table 2: Percentage of Primary and Specialty Clinic Appointments S... |
| Date July 7, 2000 |
Report No. AIMD-00-238R |
Title
United States General Accounting Office Washington, DC 20548 Accounting and Information Management Division B-285765 July 7, 2000 The Honorable Ernest F. Hollings Ranking Minority Member Committee on Commerce, Science, and Transportation United States Senate The Honorable Ron Wyden United States Senate Subject: Internet: Federal Web-based Complaint Handling This letter responds to your request tha... |
| Date June 30, 2000 |
Report No. HEHS-00-126R |
Title
United States General Accounting Office Washington, DC 20548 Health, Education, and Human Services Division B-285531 June 30, 2000 The Honorable Fred Thompson, Chairman The Honorable Joseph I. Lieberman, Ranking Member Committee on Governmental Affairs United States Senate Subject: Observations on the Social Security Administration’s Fiscal Year 1999 Performance Report and Fiscal Year 2001 Perfo... |
| Date May 23, 2000 |
Report No. GGD-00-132R |
Title
United States General Accounting Office Washington, D.C. 20548 General Government Division B-284779 May 23, 2000 The Honorable Judy Biggert House of Representatives Subject: Immigration and Naturalization Service: Information on the Disposition of Naturalization Cases and on Courtesy as a Factor in Employee Performance Appraisals Dear Ms. Biggert: At our meeting with you on February 2, 2000, you r... |
| Date May 23, 2000 |
Report No. T-GGD-00-138 |
Title
United States General Accounting Office GAO
For Release on Delivery Expected at 10:00 a.m. EDT on Tuesday May 23, 2000 Testimony
Before the Committee on Small Business U.S. Senate TAX ADMINISTRATION IRS’ Efforts to Serve Small Business Taxpayers
Statement of Cornelia M. Ashby Associate Director, Tax Policy and Administration Issues General Government Division GAO/T-GGD-00-138 Statement Tax Admin... |
| Date May 22, 2000 |
Report No. T-AIMD/GGD-00-179 |
Title
United States General Accounting Office GAO
For Release on Delivery Expected at 1 p.m. Monday, May 22, 2000 Testimony
Before the Subcommittee on Government Management, Information and Technology, Committee on Government Reform, House of Representatives ELECTRONIC GOVERNMENT Federal Initiatives Are Evolving Rapidly But They Face Significant Challenges
Statement of David L. McClure Associate Directo... |
| Date May 18, 2000 |
Report No. T-HEHS/AIMD-00-146 |
Title
United States General Accounting Office GAO
For Release on Delivery Expected at 10:00 a.m. Thursday, May 18, 2000 Testimony
Before the Subcommittee on Oversight and Investigations, Committee on Veterans’ Affairs, House of Representatives VETERANS BENEFITS ADMINISTRATION Problems and Challenges Facing Disability Claims Processing
Statement of Cynthia A. Bascetta, Associate Director Veterans' Affa... |
| Date May 11, 2000 |
Report No. AIMD/HEHS-00-165R |
Title
eGA0
Account8Mllty l lnt@ly l Re%blMty United States General Accounting Washington, DC 20548 Office Accounting and Information Management Division B-285720 May 11,200O The Honorable E. Clay Shaw, Jr. Chairman, Subcommittee on Social Security Committee on Ways and Means House of Representatives Subject: Social Securitv Administration: Subcommittee Questions Concerning Current and Future Service Del... |
| Date May 11, 2000 |
Report No. T-AIMD-00-74 |
Title
United States General Accounting Office GAO
For Release on Delivery Expected at 11 a.m. EDT Thursday, May 11, 2000 Testimony
Before the Subcommittee on Oversight and Investigations, Committee on Veterans’ Affairs, House of Representatives INFORMATION TECHNOLOGY Update on VA Actions to Implement Critical Reforms
Statement of Joel C. Willemssen Director, Civil Agencies Information Systems Accounti... |
| Date May 3, 2000 |
Report No. T-GGD/AIMD-00-154 |
Title
United States General Accounting Office GAO
For Release on Delivery Expected at 9:30 a.m. EDT on Wednesday May 3, 2000 Testimony
Before Congressional Committees IRS MODERNIZATION Long-term Effort Under Way, but Significant Challenges Remain
Statement of James R. White, Director Tax Policy and Administration Issues General Government Division and Randolph C. Hite, Associate Director Governmentwide ... |
| Date April 21, 2000 |
Report No. GGD-00-85 |
Title
United States General Accounting Office GAO
April 2000 Report to Congressional Requesters TAX ADMINISTRATION IRS’ Implementation of the Restructuring Act’s Taxpayer Protection and Rights Provisions GAO/GGD-00-85 United States General Accounting Office Washington, D.C. 20548 General Government Division B-283953 April 21, 2000 The Honorable Bill Archer Chairman, Committee on Ways and Means House... |
| Date April 10, 2000 |
Report No. T-GGD/AIMD-00-144 |
Title
United States General Accounting Office GAO
For Release on Delivery Expected at 10:00 a.m. EDT Monday April 10, 2000 Testimony
Before the Subcommittee on Government Management, Information, and Technology, Committee on Government Reform, House of Representatives IRS MODERNIZATION Business Practice, Performance Management, and Information Technology Challenges
Statement of Margaret T. Wrightson Ass... |
| Date March 28, 2000 |
Report No. T-GGD/AIMD-00-133 |
Title
United States General Accounting Office GAO
For Release on Delivery Expected at 2:00 p.m. EST on Tuesday March 28, 2000 Testimony
Before the Subcommittee on Oversight, Committee on Ways and Means, House of Representatives TAX ADMINISTRATION IRS’ 2000 Tax Filing Season and Fiscal Year 2001 Budget Request
Statement of James R. White, Director Tax Policy and Administration Issues General Government... |
| Date March 28, 2000 |
Report No. GGD-00-54 |
Title
United States General Accounting Office GAO
March 2000 Report to Congressional Requesters TAX ADMINISTRATION Tracking Taxpayer Information About IRS Notices Could Reduce Burden GAO/GGD-00-54 United States General Accounting Office Washington, D.C. 20548 General Government Division B-284256 March 28, 2000 The Honorable Bill Archer Chairman, Committee on Ways and Means House of Representatives The H... |
| Date March 24, 2000 |
Report No. GGD-00-83 |
Title
United States General Accounting Office GAO
March 2000 Report to the Honorable Paul D. Coverdell, U.S. Senate TAX ADMINISTRATION IRS’ Low-Income Taxpayer Clinic Program GAO/GGD-00-83 United States General Accounting Office Washington, D.C. 20548 General Government Division B-284677 March 24, 2000 The Honorable Paul D. Coverdell United States Senate Dear Senator Coverdell: This report responds to... |
| Date March 16, 2000 |
Report No. GGD-00-7 |
Title
United States General Accounting Office GAO
March 2000 Report to Congressional Requesters TAX ADMINISTRATION IRS’ Use of Nonaudit Contacts GAO/GGD-00-7 United States General Accounting Office Washington, D.C. 20548 General Government Division B-283064 March 16, 2000 The Honorable Bill Archer Chairman, Committee on Ways and Means House of Representatives The Honorable Amo Houghton Chairman, Subco... |
| Date Feb. 10, 2000 |
Report No. T-HEHS/AIMD-00-75 |
Title
United States General Accounting Office GAO
For Release on Delivery Expected at 11:00 a.m. Thursday, February 10, 2000 Testimony
Before the Subcommittees on Human Resources and Social Security, Committee on Ways and Means, House of Representatives SSA CUSTOMER SERVICE Broad Service Delivery Plan Needed to Address Future Challenges
Statement of Cynthia M. Fagnoni, Director Education, Workforce, and... |
| Date Feb. 3, 2000 |
Report No. RCED-00-43 |
Title
United States General Accounting Office GAO
February 2000 Report to the Chairman, Committee on Agriculture, Nutrition, and Forestry, U.S. Senate USDA REORGANIZATION Progress Mixed in Modernizing the Delivery of Services GAO/RCED-00-43 United States General Accounting Office Washington, D.C. 20548 Resources, Community, and Economic Development Division B-284182 February 3, 2000 The Honorable Richar... |
| Date Dec. 21, 1999 |
Report No. NSIAD-00-52R |
Title
GAO United States General Accounting Office Washington, D.C. 20548 National Security and International Affairs Division -.. B-284102 December 21, 1999 The Honorable Herbert H. Bateman Chairman The Honorable Solomon P. Ortiz Ranking Minority Member Subcommittee on Military Readiness Committee on Armed Services House of Representatives Subject: Defense Transportation: Preliminary Personal Property P... |
| Date Dec. 15, 1999 |
Report No. GGD-00-37 |
Title
United States General Accounting Office GAO
December 1999 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives TAX ADMINISTRATION IRS’ 1999 Tax Filing Season GAO/GGD-00-37 United States General Accounting Office Washington, D.C. 20548 General Government Division B-281530 December 15, 1999 The Honorable Amo Houghton Chairman, Subcommittee on Ove... |
| Date Oct. 14, 1999 |
Report No. GGD-00-1 |
Title
United States General Accounting Office GAO
October 1999 Report to the Chairman, Committee on Ways and Means, and the Chairman, Subcommittee on Oversight, House of Representatives IRS EMPLOYEE EVALUATIONS Opportunities to Better Balance Customer Service and Compliance Objectives GAO/GGD-00-1 United States General Accounting Office Washington, D.C. 20548 General Government Division B-281902 October... |
| Date Sept. 30, 1999 |
Report No. HEHS-99-168 |
Title
United States General Accounting Office GAO
September 1999 Report to the Chairman and Ranking Minority Member, Subcommittee on Military Personnel, Committee on Armed Services, House of Representatives DEFENSE HEALTH CARE Appointment Timeliness Goals Not Met; Measurement Tools Need Improvement GAO/HEHS-99-168 GAO United States General Accounting Office Washington, D.C. 20548 Health, Education, and ... |
| Date Sept. 10, 1999 |
Report No. RCED-99-281R |
Title
United States General Accounting Office Washington, DC 20548 Resources, Community, and Economic Development Division B-283477 September lo,1999 The Honorable Ron Wyden United States Senate Subject: Aviation: Comnarison of Airline “Customer Service Commitment” With Contracts of Carriage and Federal Law Dear Senator Wyden: Airlines transport their passengers in accordance with various terms and ... |
| Date July 22, 1999 |
Report No. T-GGD/AIMD-99-255 |
Title
United States General Accounting Office GAO
For Release on DeliveryS Testimony Before the Subcommittee on Oversight, Committee on Ways and Means, House of Representatives Expected at
10:00 a.m. EDT on Thursday July 22, 1999 /l NT RS I1IANACI El MENT MVlNAt Formidable Challenges Confront IRS as It Attempts to Modernize
Statement of James R. White, Director Tax Policy and Administration Issues Gener... |
| Date July 15, 1999 |
Report No. GGD-99-124 |
Title
United States General Accounting Office GAO
July 1999 Report to the Chairman, Committee on Ways and Means, House of Representatives IRS MANAGEMENT IRS Faces Challenges as it Restructures the Office of the Taxpayer Advocate GAO/GGD-99-124 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-279035 July 15, 1999 The Honorable Bill Archer Chairman, Committe... |
| Date June 23, 1999 |
Report No. NSIAD-99-138 |
Title
United States General Accounting Office GAO
June 1999 Report to Congressional Committees DEFENSE TRANSPORTATION Plan Needed for Evaluating the Navy Personal Property Pilot GAO/NSIAD-99-138 United States General Accounting Office Washington, D.C. 20548 National Security and International Affairs Division B-282502 Letter June 23, 1999 Congressional Committees Since 1994, the Department of Defense (D... |
| Date May 5, 1999 |
Report No. GGD-99-88 |
Title
United States General Accounting Office GAO
April 1999 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives IRS CUSTOMER SERVICE Management Strategy Shows Promise But Could Be Improved GAO/GGD-99-88 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-279958 April 30, 1999 The Honorable Amo Houghton Cha... |
| Date April 21, 1999 |
Report No. GGD-99-42 |
Title
United States General Accounting Office GAO
April 1999 Report to the Chairman, Committee on Ways and Means House of Representatives TAX ADMINISTRATION Uses of and Problems With IRS’ Non-Master File GAO/GGD-99-42 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-279039 April 21, 1999 The Honorable Bill Archer Chairman, Committee on Ways and Means Hou... |
| Date April 15, 1999 |
Report No. T-GGD/AIMD-99-138 |
Title
United States General Accounting Office GAO
For Release on Delivery 2:00 p.m. EDT Thursday April 15, 1999 Testimony
Before the Subcommittee on Government Management, Information, and Technology; and the Subcommittee on National Economic Growth, Natural Resources and Regulatory Affairs, Committee on Government Reform House of Representatives IRS MANAGEMENT Business and Systems Modernization Pose Ch... |
| Date April 15, 1999 |
Report No. NSIAD-99-130R |
Title
GAO United States General Accounting Office Washington, D.C. 20548 National Security and International AlTairs Division B-28245 1 April 15,1999 The Honorable Herbert H. Bateman Chairman, Subcommittee on Military Readiness Committee on Armed Services House of Representatives The Honorable Solomon P. Ortiz Ranking Minority Member, Subcommittee on Military Readiness Committee on Armed Services House ... |
| Date April 13, 1999 |
Report No. T-GGD/AIMD-99-140 |
Title
United States General Accounting Office GAO
For Release on Delivery Expected at 1:00 p.m. EDT Tuesday April 13, 1999 Testimony
Before the Subcommittee on Oversight House Committee on Ways and Means TAX ADMINISTRATION IRS’ Fiscal Year 2000 Budget Request and 1999 Tax Filing Season
Statement of James R. White, Director Tax Policy and Administration Issues General Government Division GAO/T-GGD/AIMD... |
| Date April 12, 1999 |
Report No. T-GGD-99-76 |
Title
United States General Accounting Office GAO
For Release on Delivery 1:00 p. m. EDT Monday April 12, 1999 Testimony
Before the Committee on Small Business U.S. Senate SMALL BUSINESS Taxpayers Face Many Layers of Requirements
Statement of Margaret T. Wrightson Associate Director, Tax Policy and Administration Issues General Government Division GAO/T-GGD-99-76 Summary Small Business: Taxpayers Face M... |
| Date March 18, 1999 |
Report No. T-NSIAD-99-106 |
Title
United States General Accounting Office GAO
For Release Expected at 11:00 a.m., EST Thursday, March 18, 1999 Testimony
Before the Subcommittee on Military Readiness, Committee on Armed Services, House of Representatives DEFENSE TRANSPORTATION Efforts to Improve DOD’s Personal Property Program
Statement by David R. Warren, Director, Defense Management Issues, National Security and International A... |
| Date Feb. 10, 1999 |
Report No. T-GGD-99-28 |
Title
United States General Accounting Office GAO
For Release on Delivery Expected at 2:30 p.m., EST on Wednesday February 10, 1999 Testimony
Before the Subcommittee on Oversight Committee on Ways and Means House of Representatives IRS MANAGEMENT Challenges Facing the National Taxpayer Advocate
Statement of Cornelia M. Ashby, Associate Director Tax Policy and Administration Issues General Government Div... |
| Date Jan. 1, 1999 |
Report No. OCG-99-2 |
Title
United States General Accounting Office GAO Performance and Accountability Series January 1999 Major Management Challenges and Program Risks Department of Agriculture GAO/OCG-99-2 GAO United States General Accounting Office Washington, D.C. 20548 Comptroller General of the United States January 1999 The President of the Senate The Speaker of the House of Representatives This report addresses the m... |
| Date Dec. 31, 1998 |
Report No. GGD-99-21 |
Title
United States General Accounting Office GAO
December 1998 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives TAX ADMINISTRATION IRS’ 1998 Tax Filing Season GAO/GGD-99-21 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-279310 December 31, 1998 The Honorable Nancy L. Johnson Chairman, Subcommitte... |
| Date Oct. 16, 1998 |
Report No. GGD-99-1 |
Title
United States General Accounting Office GAO
October 1998 Report to the Chairman, Committee on Finance, U.S. Senate TAX ADMINISTRATION IRS’ Problem-Solving Days GAO/GGD-99-1 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-278847 October 16, 1998 The Honorable William V. Roth, Jr. Chairman, Committee on Finance United States Senate Dear Mr. Chairman... |
| Date Aug. 1, 1998 |
Report No. AA-98-7(3) |
Title
= *
United States General Accounting Office GAO
August 1998 General Government Division ’ Tax Policy and Administration Issue Area Active Assignmetits I ‘P GAO/AA-9%7(3) (LDq Foreword This report was prepared primarily to inform Congressional members and key staff of ongoing assignments in the General Accounting Office’s Tax Policy and Admmistration issue area. This report contains assignmen... |
| Date July 13, 1998 |
Report No. GGD-98-152 |
Title
United States General Accounting Office GAO
July 1998 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives TAX ADMINISTRATION IRS’ Telephone Routing Interactive System May Not Meet Expectations GAO/GGD-98-152 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-276596 July 13, 1998 The Honorable Nancy... |
| Date June 30, 1998 |
Report No. GGD-98-118 |
Title
United States General Accounting Office GAO
June 1998 Report to Congressional Requesters FEDERAL PRISON INDUSTRIES Delivery Performance Is Improving But Problems Remain GAO/GGD-98-118 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-278134 June 30, 1998 The Honorable Peter Hoekstra The Honorable Mac Collins The Honorable Roscoe G. Bartlett The Honora... |
| Date June 10, 1998 |
Report No. T-GGD-98-142 |
Title
United States General Accounting Office GAO
For Release on Delivery Expected at 10:00 a.m., EDT Wednesday June 10, 1998 Testimony
Before the Subcommittee on the Postal Service, House Committee on Government Reform and Oversight U.S. POSTAL SERVICE Performance Progress Has Been Made, But Continued Attention to Challenges Is Needed
Statement of Bernard L. Unger Director, Government Business Operatio... |
| Date May 21, 1998 |
Report No. 160538 |
Title
MANAGEMENT AUDIT OF THE GOVERNMENT PRINTING OFFICE FINAL REPORT MAY 21, 1998 SUBMITTED TO: GENERAL ACCOUNTING OFFICE GENERAL GOVERNMENT DIVISION 441 G STREET, NW WASHINGTON, DC 20548 PREPARED BY: BOOZ-ALLEN & HAMILTON 8283 GREENSBORO DRIVE MCLEAN, VA 22102 9 7l/g /[@O8co BOOZALLEN &HAMIION Table of Contents
Section Executive Summary .................................................................... |
| Date May 1, 1998 |
Report No. RCED-98-136 |
Title
United States General Accounting Office GAO
May 1998 Report to the Honorable Gil Gutknecht, House of Representatives FARM PROGRAMS Service to Farmers Will Likely Change as Farm Service Agency Continues to Reduce Staff and Close Offices GAO/RCED-98-136 GAO United States General Accounting Office Washington, D.C. 20548 Resources, Community, and Economic Development Division B-279518 May 1, 1998 The ... |
| Date March 31, 1998 |
Report No. T-GGD/AIMD-98-114 |
Title
United States General Accounting Office GAO
For Release on Delivery Expected at 2:00 p.m.EST Tuesday March 31, 1998 Testimony
Before the Subcommittee on Oversight, House Committee on Ways and Means TAX ADMINISTRATION IRS’ Fiscal Year 1999 Budget Request and Fiscal Year 1998 Filing Season
Statement of Lynda D. Willis, Director, Tax Policy and Administration Issues, General Government Division GAO... |
| Date March 24, 1998 |
Report No. GGD-98-46 |
Title
United States General Accounting Office GAO
March 1998 Report to the Chairman, Subcommittee on Civil Service, Committee on Government Reform and Oversight, House of Representatives FEDERAL DOWNSIZING Agency Officials’ Views on Maintaining Performance During Downsizing at Selected Agencies GAO/GGD-98-46 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division... |
| Date March 16, 1998 |
Report No. GGD-98-50 |
Title
United States General Accounting Office GAO
March 1998 Report to Congressional Requesters FEDERAL PRISON INDUSTRIES Limited Data Available on Customer Satisfaction GAO/GGD-98-50 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-278287 March 16, 1998 The Honorable Peter Hoekstra The Honorable Mac Collins The Honorable Roscoe G. Bartlett The Honorable N... |
| Date Feb. 23, 1998 |
Report No. GGD-98-59 |
Title
United States General Accounting Office GAO
February 1998 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives TAX ADMINISTRATION IRS Faces Challenges in Measuring Customer Service GAO/GGD-98-59 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-274295 February 23, 1998 The Honorable Nancy L. Johnson ... |
