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GAO Reports by subject "Customer service"

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Date Report No. Title
Date Feb. 2, 1989 Report No. GGD-89-30 Title

Tax Administration: Accessibility, Timeliness, and Accuracy of IRS' Telephone Assistance Program

united states GAO I General Accounting Of’fice Wa~hin@x.~n, D.C. 20648 General Government Division B-227740 February 2,1989 The HonorableJ. J. Pickle Chairman,Subcommittee Oversight on Committeeon Waysand Means Houseof Representatives The HonorableDougBarnard, Jr. Chairman,Subcommittee Commerce, on Consumer,and Monetary Affairs Committeeon GovernmentOperations Houseof Representatives At your re...
Date Sept. 15, 1988 Report No. HRD-88-129 Title

Social Security: Little Overall Change in Telephone Accessibility Between 1985 and 1988

United States General Accounting Office Report to Congressional Requesters . September 1988 SOCIAL SECURITY 1 Little Overall Change , in Telephone Accessibility Between 1985 and 1988 136359 GAO/HRD-W-129 GAO United States General Accounting Office Washin&on, D.C. 20648 Human Resources Division B-231291 September 15, 1988 The Honorable Lawton Chiles Chairman, Subcommittee on Labor, Health and Human...
Date July 13, 1988 Report No. T-GGD-88-47 Title

Tax Policy and Administration: IRS Correspondence With Taxpayers and Its Telephone Assistance Program

United States Testimony For Release on Delivery Expected at 9:30 a.m. EST Wednesday July 13, 1988 IRS' Correspondence and its Assistance With Taxpayers Telephone Program Statement of Jennie S. Stathis, General Government Associate Division Director Before the Subcommittee on Commerce, Consumer, and Monetary Affairs Committee on Government Operations House of Representatives 136311 IRS' CORRESPONDE...
Date April 13, 1988 Report No. T-GGD-88-30 Title

Tax Policy and Administration: The 1988 Tax Return Filing Season and IRS' Fiscal Year 1989 Budget

Testimony For Release on Delivery Expected at 10:00 a.m. EST Wednesday April 13, 1988 The IRS' 1988 Fiscal Tax Return and Year Filing 1989 Budget Season Statement of Johnny C. Finch, General Government Deputy Director Division Before the Subcommittee on Oversight Committee on Ways and Means House of Representatives GAO/T-GGD-88-30 1988 IRS' TAX RETURN FILING AND FISCAL YEAR 1988 SEASON BUDGET SUMM...
Date March 3, 1988 Report No. GGD-88-44 Title

Postal Service: Labor-Management Relations and Customer Services at the Simi Valley, California, Post Office

United States General Accounting 1,,“*11,11~111”,~,“1(~~1.1*“1111~~~..”~~~~~~””~“~.~“~1~,~~”~~.~~-_I-~_._- Office -~ GAO Report J;othe Chairman, Committee on Post Office-and Civil Service, House of Representatives - POSTAL SERVICE Labor-Management Relations and Customer Services at the Simi Valley, California, Post Office -_- - -.- GAO United States General Accounting Office Wa...
Date Dec. 22, 1987 Report No. GGD-88-12 Title

Tax Administration: IRS Can Improve on the Success of Its Problem Resolution Program

United States General Accounting Office GAO December 1987TAX Report to Congressional Requesters ADMINISTRATION IRS Can Improve on the Success of Its Problem Resolution Program RELEASED ~Acco'tm-ici N E to . the Ge1id :-I GAO/GGD-88-12 1/ 6 >G AO United States General Accounting Office Waltton, D.C. 20548 General Government Division B-227220 December 22, 1987 The Honorable John Heinz United States ...
Date Dec. 3, 1987 Report No. GGD-88-17 Title

Tax Administration: Accessibility, Timeliness, and Accuracy of IRS' Telephone Assistance Program

” United States General Accounting O ffice GAO December 1987 Report to the Chairman, Subcommittee on Commerce, Consumer and Monetary Affairs, Committee on Government Operations , House of Representatives TAX ADMINISTRATIO N Ac c essibility , Timelines s , and Ac c urac y of IRS’ Telephone As s is tance Program RELEASED RESTMvNot to be released outside the Bener&l Aooounting O ff&e except on th...
Date Sept. 17, 1987 Report No. HRD-87-139BR Title

Social Security: Staff Reductions and Service Quality

. United states General Accounting Office Lw~ GAo Briefing Report to Congressional ’ tiequesters September 1987 SOCIAL SECURITY Staff Reductions and Service Quality Ill !llll1111 IllI 134076 i (r,W l\A-+ GAO,‘ HRD-87439BB . ‘ . . ii’ . I United States General Accounting 0Blce Washingtan, D.C. 20548 Human Resources Division B-226484 September 17, 1987 The Honorable Lawton Chiles, Chairman S...
Date June 2, 1987 Report No. HRD-87-97BR Title

Social Security: Staff Reductions and Service Quality

United States’ Gekeral Accounting Office GAO June 1987 Briefing Report to Congressional Requesters SOCIAL SECURITY Staff Reductions and Service Quality 133564 GAO/HRD-87-97BR 39Ya5 . w , * . GAQ United States General Accounting OleRce Washington, D.C. 20548 B-226484 June 2, 1987 The Honorable Lawton Chiles, Chairman Subcommittee on Labor, Health and Human Services, and Education Committee on App...
Date June 18, 1986 Report No. GGD-86-89FS Title

Tax Administration: Timeliness and Accuracy of IRS' Telephone Assistance on Tax Questions

United States General”Accotinting OfTice ‘ GAO June 1986 Fact Sheet for the Chairman, Subcommittee on Oversight, House Committee on Ways and Means LM130466 IllllllllI1llllllllllllllllll TAX ADMINISTRATION Timeliness and Accuracy of IRS’ TelephoneAssistance on Tax Questions RESTRICTED-- Mot to be released outside the Genera Accounting Office except QB the basis of specifio approval by the Off...
Date Dec. 16, 1985 Report No. 128702 Title

Tax Policy and Administration: IRS Service Center Operations

UNITED STATES GENERAL ACCOUNTING OFFICE WA.SHINGTON, D.C. 20548 FOR RELEASE ON DELIVERY Expected at 9~30 a.m., EST Monday, December 16, 1985 STATEMENT OF JOHNNY C. FINCH, SENIOR ASSOCIATE DIRECTOR GENERAL GOVERNMENT DIVISION BEFORE THE SUBCOMMITTEE ON'OVERSIGHT COMMITTEE ON WAYS AND MEANS HOUSE OF REPRESENTATIVES '~ IRS SERVICE CENTER OPERATIONS I,& il! HIIlllllll lull 128702 CONTENTS WHAT HAPPENE...
Date May 15, 1985 Report No. GGD-85-52 Title

Government Operations: Mail Delivery Procedures in White Plains, New York

REPORT THEUS. BY General Accounting Office Mail Delivery Procedures White Plains, New York A White Plains firm complained that constantly late mail delivery was harming its competitive position. It believed, moreover, that delivery should occur by 9:30 a.m. The firm’s mail is delivered by a U.S. Postal Service letter carrier who “walks” an established delivery route. On this and many other W...
Date April 3, 1985 Report No. 126607 Title

Employment: Planned Staffing Cuts and Potential Office Closings for the Social Security Administration

U?TITED STATES GENERAL ACCOUNTING WASHINGTON, D.C. OFFICE For Expected Release 3, Wednesday, April 1985 STATEMENT OF .TOSF:PH F. DELFICO, ASSOCIATE DIRECTOR HUMAN RESOURCES DIVISION BEFORE THE SIJBCOMMITTEE ON SOCIAL SECURITY MEA%5 HOUSE COMMITTEE ON WAYS &qD ON PLANNED STAFFING OFFICE CLOSINGS CUTS AND POTENTIAL SECURITY ADMINISTRATION FOR THE SOCIAL Mr. today on the cuts are it to Chairman prese...
Date April 5, 1984 Report No. GGD-84-13 Title

Tax Policy and Administration: Need To Better Assess Consequences Before Reducing Taxpayer Assistance

COMPTROLLER GENERAL OF THE UNITED STATES WASHINGTON D C 20548 B-212824 To the Speaker President of the of the House of Senate and the Representatives The Congress envisioned that the Internal Revenue Service's (IRS') taxpayer assistance activities would help taxpayers to better meet their responsibilities under the Nation's selfHowever, assessment tax system. in recent years, the administration ha...
Date March 24, 1982 Report No. 117947 Title

Tax Policy and Administration: Status of the IRS Taxpayer Service Program

UNITED STATES GENEML ACCOUNTING OFFICE WASHINGTON, D.C. 20548 FOR RELUSE ON DELIVERY EXPECTED AT 9:30 A.M. EST Wednesday, March 24, 1982 STATEMENT OF WILLIAM J. ANDERSON, DIRECTOR GENERAL GOVERNMENT DIVISION BEFORE THE SUBCOMMITTEE ON OVERSIGHT OF GOVERNMENT MANAGEMENT COMMITTEE ON GOVERNMENTAL AFFAIRS UNITED STATES SENATE ON THE STATUS OF IRS' Mr. Chairman We are in its inquiry Service's based an...
Date Aug. 24, 1981 Report No. 116233 Title

Special Publications: [Making Evaluations Relevant to Congressional Needs]

MAWING EVALUATIONS RELEVANT TO CONGRESSIONAL NEEDS ; INVITED ADDRESS TO THE AMERICAN PSYCHOLOGICAL ASSOCIATION'S 89TH ANNUAL CONVENTION, Los ANGELES, AUGUST 24-28, 1981 ELEANOR CHELIMSKY DIRECTOR, INSTITUTE FOR PROGRAM EvALyATION HE GENERAL ACCOUNTING OFFICE PRESIDENT, THE EVALUATION RESEARCH SOCIETY IT'S A PLEASURE FOR ME TO BE HERE TODAY, SPEAKING TO THIS GROUP WHICH HAS DONE SO MUCH IN THE PAST...
Date Jan. 21, 1980 Report No. HRD-80-19 Title

Government Operations: Hearing Loss Claims Processing Delays Under the Federal Employees' Compensation Act

- "RELEASED ltraTRlCTro - NO* to be rekmed @~Wde the Qenepqr Aacountlng Ofm sx~sph’ 051Pk k 1 - Q.; .peciflc app,.o,,al PY$_?Eb~fflae of Congresolonal Rahtiong. UNrTm STATEs GENERAL ACCouNTlNG OFFICE WASHINGTON, D.C. 20548 UUMAN RUOURCU OIVI*IoN JANUARY 21,198O B-197407 The Honorable Tom Steed House of Representatives Dear Mr. Steed: Subjects c Hearing Loss Claims Processing Delays Under the Fed...
Date Sept. 18, 1979 Report No. GGD-79-74 Title

Tax Policy and Administration: How Taxpayer Satisfaction With IRS' Handling of Problem Inquiries Could Be Increased

REPORTi3k’ THE Comptroller General OF THE UNITEDSTATES ’ How Taxpayer Satisfaction With IRS’ Handling Of Problem Inquiries Could Be Increased At the request of the Joint Committee on Taxation, GAO assessed taxpayers’ satisfaction with the way the internal Revenue Service (IRS) handles their problem inquiries--those requiring the taxpayer to contact IRS more than once for a solution. GAO al...
Date May 1, 1979 Report No. HRD-79-62 Title

Income Security: Request by SSA To Monitor Phone Calls From the Public in Teleservice Centers

RESTRtCt~e) Not to be released outside the Qem?ra~ Accsountkg Qfficr except on the basis of specific zq~~oval by the Office of Congressional Relations. lowf UNITED STATES GENERAL ACCOUNTING OFFICE WASHINGTON, D.C. 20548 RELEASED HUMAN RESOURCCS DIVISION MAY 1,1979 B-16403114) The Honorable Max Baucus f$d.J United States Senate The Honorable Charles Rose House of Representatives ,y/&-q _-J' (I; p1....
Date Sept. 5, 1978 Report No. HRD-78-159 Title

Income Security: The Need To Improve the Administrative Efficiency of the AFDC Program in Contra Costa County, California

DOCUOENT RESOUE 07335 - [B25075251 [The Need To Improve the Administrative 1f£iciency of the AFDC Program in Contra Costa County, California]. BRD-78-159; B-164031(3). September 5, 1978. 5 pp. * enclosure (12 pp.). Report to Secretary, Department of Health, Education, and Welfare; by Gre-ory J. Ahart, Director, Human Resources Div. Issue Area: Income Security Programs: Program Sonitoring and Admi...
Date March 22, 1978 Report No. 105399 Title

Business, Industry, and Consumers: Adequacy of the Internal Revenue Service's Telephone Assistance to Taxpayers

DOCUMENT RESUME 05399 B0865783 ] Adequacy of the Internal Bevenue Service's Telephone Assistanco, to Taxpayers. arch 22, 1978. 12 pp. + 7 appendices (19 pp.). Testimony before the House Committee on Government Operations: Commerce, Consumer and onetary Affairs Subcommittee; by Victor L. Love, Director, General Government Div. Contact: General Government Div. Organization Concerned: Internal Revenu...
Date Oct. 21, 1976 Report No. HRD-77-7 Title

Income Security: Responsiveness to Public Inquiries by the Office of Employee Benefits Security, DOL

The Honorable Alan Steelman Eouse of Representatives Dear Mr. Sieelman: In-response to your July 16, 1975, request, we reviewed the Department of Labor's practices and procedures for responding to public inguiries on pension plan requirements imposed by the Employee Retirement Income Security Act of 1974 (29 D.S.C. 1001). We also compared the actual and approved staffing levels for the Department'...
Date June 10, 1975 Report No. GGD-75-69 Title

Tax Policy and Administration: Telephone Assistance to Taxpayers Can Be Improved

REPORT TO THE JOINT COMMITTEE ON INTERNAL REVENUE TAXATION Telephone Assistance To Taxpayers Can Be Improved internal Revenue Service Department of the Treasury ' ( BY THE COMPTROLLER GENERAL OF THE UNITED STATES COMF’ TROLLER GENERAL WASWINa‘ TON. OF THE UNITED D.C. 2OU4 STATES Z-137762 To the Chairman and Vice Chairman Joint Committee on Internal Revenue Taxation Congress of the United State...