| Date |
Report No. |
Title |
| Date Aug. 8, 2005 |
Report No. GAO-05-735 |
Title
United States Government Accountability Office GAO
August 2005 Report to the Committee on Finance, U. S. Senate SOCIAL SECURITY ADMINISTRATION Additional Actions Needed in Ongoing Efforts to Improve 800-Number Service GAO-05-735 August 2005 SOCIAL SECURITY ADMINISTRATION Highlights
Highlights of GAO-05-735, a report to the Committee on Finance, U.S. Senate Accountability Integrity Reliability Addi... |
| Date July 11, 2005 |
Report No. GAO-05-782 |
Title
United States Government Accountability Office GAO
July 2005 Report to Congressional Requesters TAX ADMINISTRATION IRS Needs Better Strategic Planning and Evaluation of Taxpayer Assistance Training GAO-05-782 a July 2005 TAX ADMINISTRATION Highlights
Highlights of GAO-05-782, a report to congressional requesters. Accountability Integrity Reliability IRS Needs Better Strategic Planning and Evaluati... |
| Date June 30, 2005 |
Report No. GAO-05-526 |
Title
United States Government Accountability Office GAO
June 2005 Report to Congressional Requesters IMMIGRATION SERVICES Better Contracting Practices Needed at Call Centers GAO-05-526 June 2005 IMMIGRATION SERVICES Highlights
Highlights of GAO-05-526, a report to congressional requesters Accountability Integrity Reliability Better Contracting Practices Needed at Call Centers Why GAO Did This Study
The... |
| Date May 19, 2005 |
Report No. GAO-05-707T |
Title
United States Government Accountability Office GAO
For Release on Delivery Expected at 3:00 p.m. EDT Thursday, May 19, 2005 Testimony Before Congressional Committees IRS MODERNIZATION Continued Progress Requires Addressing Resource Management Challenges
Statement of James R. White, Director Strategic Issues David A. Powner, Director Information Technology Management Issues Steven J. Sebastian, Dir... |
| Date Jan. 18, 2005 |
Report No. GAO-05-38 |
Title
United States Government Accountability Office GAO
January 2005 Report to the Chairman, Committee on Homeland Security and Governmental Affairs, U.S. Senate FEDERAL THRIFT SAVINGS PLAN Customer Service Practices Adopted by Private Sector Plan Managers Should Be Considered GAO-05-38 January 2005 FEDERAL THRIFT SAVINGS PLAN Highlights
Highlights of GAO-05-38, a report to the Chairman, Committee on H... |
| Date Dec. 8, 2004 |
Report No. GAO-05-130 |
Title
United States Government Accountability Office GAO
December 2004 Report to Congressional Committees MEDICARE Accuracy of Responses from the 1-800-MEDICARE Help Line Should Be Improved GAO-05-130 December 2004 - MEDICARE
Accountability Integrity Reliability Highlights
Highlights of GAO-05-130, a report to congressional committees Accuracy of Responses from the 1-800MEDICARE Help Line Should Be Impr... |
| Date Nov. 15, 2004 |
Report No. GAO-05-67 |
Title
United States Government Accountability Office GAO
November 2004 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives TAX ADMINISTRATION IRS Improved Performance in the 2004 Filing Season, But Better Data on the Quality of Some Services Are Needed GAO-05-67 a November 2004 TAX ADMINISTRATION Highlights
Highlights of GAO-05-67, a report to Chairma... |
| Date Oct. 7, 2004 |
Report No. GAO-05-51 |
Title
United States Government Accountability Office GAO
October 2004 Report to Congressional Requesters FOOD SAFETY USDA and FDA Need to Better Ensure Prompt and Complete Recalls of Potentially Unsafe Food GAO-05-51 a October 2004 FOOD SAFETY USDA and FDA Need to Better Ensure Prompt and Complete Recalls of Potentially Unsafe Food Highlights of GAO-05-51, a report to congressional requesters Two large ... |
| Date July 16, 2004 |
Report No. GAO-04-669 |
Title
United States Government Accountability Office GAO
July 2004 Report to the Ranking Minority Member, Subcommittee on Health, Committee on Ways and Means, House of Representatives MEDICARE Call Centers Need to Improve Responses to Policy-Oriented Questions from Providers GAO-04-669 July 2004 MEDICARE Call Centers Need to Improve Responses to Policy-Oriented Questions from Providers Highlights of GAO... |
| Date July 13, 2004 |
Report No. GAO-04-803 |
Title
United States Government Accountability Office GAO
July 2004 Report to the Chairman, Committee on Governmental Affairs, U.S. Senate U.S. POSTAL SERVICE USPS Needs to Clearly Communicate How Postal Services May Be Affected by Its Retail Optimization Plans
This report was initially issued on July 13, 2004. It was reissued on July 16, 2004, with the following changes to page 3, paragraph 1, sentences... |
| Date March 30, 2004 |
Report No. GAO-04-560T |
Title
United States General Accounting Office GAO
For Release on Delivery Expected at 3 p.m. EDT Tuesday, March 30, 2004 Testimony Before the Subcommittee on Oversight, Committee on Ways and Means, House of Representatives INTERNAL REVENUE SERVICE Assessment of Fiscal Year 2005 Budget Request and 2004 Filing Season Performance
Statement of James R. White Director, Tax Issues Robert F. Dacey Director, In... |
| Date Feb. 17, 2004 |
Report No. GAO-04-372 |
Title
United States General Accounting Office GAO
February 2004 Report to the Committee on Finance, U.S. Senate TAX ADMINISTRATION IRS Issued Advance Child Tax Credit Payments on Time but Should Study Lessons Learned GAO-04-372 a February 2004 TAX ADMINISTRATION IRS Issued Advance Child Tax Credit Payments on Time but Should Study Lessons Learned Highlights of GAO-04-372, a report to the Chairman and Ra... |
| Date Feb. 13, 2004 |
Report No. GAO-04-343SP |
Title
February 2004 HIGHLIGHTS OF A GAO FORUM
Highlights of GAO-04-343SP. High-Performing Organizations: Metrics, Means, and Mechanisms for Achieving High Performance in the 21st Century Public Management Environment As we face the challenges of the 21st century, the federal government must strive to build high-performing organizations. Nothing less than a fundamental transformation in the people, proc... |
| Date Nov. 20, 2003 |
Report No. GAO-04-107 |
Title
United States General Accounting Office GAO
November 2003 Report to the Ranking Minority Member, Committee on Health, Education, Labor, and Pensions, U.S. Senate DIRECT STUDENT LOAN PROGRAM Management Actions Could Enhance Customer Service GAO-04-107 November 2003 DIRECT STUDENT LOAN PROGRAM Management Actions Could Enhance Customer Service Highlights of GAO-04-107, a report to the Ranking Minorit... |
| Date Oct. 31, 2003 |
Report No. GAO-04-84 |
Title
United States General Accounting Office GAO
October 2003 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives TAX ADMINISTRATION IRS’s 2003 Filing Season Performance Showed Improvements GAO-04-84 a October 2003 TAX ADMINISTRATION
Highlights GAO-04-84, a report to Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Represe... |
| Date Oct. 31, 2003 |
Report No. GAO-04-70 |
Title
United States General Accounting Office GAO
October 2003 Report to the Committee on Finance, U.S. Senate TAX ADMINISTRATION Most Taxpayers Believe They Benefit from Paid Tax Preparers, but Oversight for IRS Is a Challenge GAO-04-70 a October 2003 TAX ADMINISTRATION Most Taxpayers Believe They Benefit from Paid Preparers, but Oversight Is a Challenge for IRS Highlights of GAO-04-70, a report to the... |
| Date Sept. 23, 2003 |
Report No. GAO-03-1169T |
Title
United States General Accounting Office GAO
For Release on Delivery Expected at 10 a.m. EDT on Tuesday September 23, 2003 Testimony
Before the Subcommittee on Technology, Information Policy, Intergovernmental Relations and the Census, Committee on Government Reform, House of Representatives ELECTRONIC GOVERNMENT Progress and Challenges in Implementing the Office of Personnel Management’s Initiat... |
| Date May 20, 2003 |
Report No. GAO-03-796T |
Title
United States General Accounting Office GAO
For Release on Delivery Expected at 10:00 a.m. EDT Tuesday, May 20, 2003 Testimony Before Congressional Committees IRS MODERNIZATION Continued Progress Necessary for Improving Service to Taxpayers and Ensuring Compliance
Statement of James R. White Director, Strategic Issues Robert F. Dacey Director, Information Technology Systems Issues Steven J. Sebast... |
| Date April 28, 2003 |
Report No. GAO-03-501 |
Title
United States General Accounting Office GAO
April 2003 Report to the Honorable Anthony D. Weiner, House of Representatives TELECOMMUNICATIONS FCC Should Include Call Quality in Its Annual Report on Competition in Mobile Phone Services GAO-03-501 a April 2003 TELECOMMUNICATIONS FCC Should Include Call Quality in its Annual Report on Competition in Mobile Phone Services Highlights of GAO-03-501, a r... |
| Date April 1, 2003 |
Report No. GAO-03-610T |
Title
United States General Accounting Office GAO
For Release on Delivery Expected at 10:00 a.m. EST Tuesday, April 1, 2003 Testimony Before the Senate Finance Committee PAID TAX PREPARERS Most Taxpayers Believe They Benefit, but Some Are Poorly Served
Statement of James R. White Director, Tax Issues GAO-03-610T April 1, 2003 PAID TAX PREPARERS
Highlights of GAO-03-610T, a testimony before the Senate Fi... |
| Date March 31, 2003 |
Report No. GAO-03-494 |
Title
United States General Accounting Office GAO
March 2003 Report to the Chairman, Subcommittee on Wellness and Human Rights, Committee on Government Reform, House of Representatives DIETARY SUPPLEMENTS Review of Health-Related Call Records for Users of Metabolife 356 GAO-03-494 a March 2003 DIETARY SUPPLEMENTS
Highlights of GAO-03-494, a report to the Chairman, Subcommittee on Wellness and Human Righ... |
| Date March 27, 2003 |
Report No. GAO-03-592T |
Title
United States General Accounting Office GAO
For Release on Delivery Expected at 1:30 p.m. Thursday, March 27, 2003 Testimony Before the Subcommittee on Total Force, Committee on Armed Services, House of Representatives DEFENSE HEALTH CARE Oversight of the Adequacy of TRICARE’s Civilian Provider Network Has Weaknesses
Statement of Marjorie Kanof Director, Health Care—Clinical and Military Healt... |
| Date March 6, 2003 |
Report No. GAO-03-417 |
Title
United States General Accounting Office GAO
March 2003 Report to the Senate and House Committees on Armed Services and Subcommittees on Defense, Senate and House Committees on Appropriations DEFENSE INFRASTRUCTURE Personnel Reductions Have Not Hampered Most Commissaries’ Store Operations and Customer Service GAO-03-417 March 2003 DEFENSE INFRASTRUCTURE Personnel Reductions Have Not Hampered Most... |
| Date Jan. 17, 2003 |
Report No. GAO-03-190 |
Title
United States General Accounting Office GAO
January 2003 Report to Congressional Requesters TRANSPORTATION SECURITY ADMINISTRATION Actions and Plans to Build a ResultsOriented Culture GAO-03-190 a January 2003 TRANSPORTATION SECURITY ADMINISTRATION
Highlights of GAO-03-190, a report to Congressional Requesters Actions and Plans to Build a ResultsOriented Culture Never has a results-oriented focus ... |
| Date Jan. 1, 2003 |
Report No. GAO-03-96 |
Title
United States General Accounting Office GAO
January 2003 Performance and Accountability Series Major Management Challenges and Program Risks Department of Agriculture GAO-03-96 a A Glance at the Agency Covered in This Report
The U.S. Department of Agriculture is one of the federal government’s largest entities. The department’s overall mission is complex and covers a wide range of areas, inclu... |
| Date Jan. 1, 2003 |
Report No. GAO-03-116 |
Title
United States General Accounting Office GAO
January 2003 Performance and Accountability Series Major Management Challenges and Program Risks Small Business Administration GAO-03-116 a A Glance at the Agency Covered in This Report
The Small Business Administration’s (SBA) mission is to maintain and strengthen the nation’s economy by aiding, counseling, assisting, and protecting the interests of... |
| Date Jan. 1, 2003 |
Report No. GAO-03-118 |
Title
United States General Accounting Office GAO
January 2003 Performance and Accountability Series Major Management Challenges and Program Risks U.S. Postal Service GAO-03-118 a A Glance at the U.S. Postal Service
The U.S. Postal Service is an independent establishment of the executive branch. It is the federal government’s largest civilian employer and had revenues of about $67 billion in fiscal ye... |
| Date Nov. 22, 2002 |
Report No. GAO-03-143 |
Title
United States General Accounting Office GAO
November 2002 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives TAX ADMINISTRATION IRS Needs to Further Refine Its Tax Filing Season Performance Measures GAO-03-143 United States General Accounting Office November 2002 G A O
Accountability Integrity Reliability Highlights
Why GAO Did This Study
The t... |
| Date Nov. 22, 2002 |
Report No. GAO-03-253 |
Title
United States General Accounting Office GAO
November 2002 Report to the Honorable Kay Bailey Hutchison, U.S. Senate AVIATION SECURITY Registered Traveler Program Policy and Implementation Issues GAO-03-253 a November 2002 AVIATION SECURITY
Highlights of GAO-03-253, a report to the Honorable Kay Bailey Hutchison, U.S. Senate Registered Traveler Program Policy and Implementation Issues The aviation ... |
| Date Sept. 9, 2002 |
Report No. GAO-02-776 |
Title
United States General Accounting Office GAO
September 2002 Report to Congressional Committees DEFENSE LOGISTICS Improving Customer Feedback Program Could Enhance DLA's Delivery of Services GAO-02-776 United States General Accounting Office September 2002 G A O
Accountability Integrity Reliability Highlights
Why GAO Did This Study
The Defense Logistics Agency supports America’s military forces wo... |
| Date May 14, 2002 |
Report No. GAO-02-715T |
Title
United States General Accounting Office GAO Testimony
Before Congressional Committees For Release on Delivery Expected at 10:00 a.m., Tuesday, May 14, 2002 TAX ADMINISTRATION Continued Progress Modernizing IRS Depends on Managing Risks
Statement of James R. White, Director, Tax Issues Randolph C. Hite, Director, Information Technology Architecture and Systems Issues Steven J. Sebastian Acting Dire... |
| Date May 9, 2002 |
Report No. GAO-02-637 |
Title
United States General Accounting Office GAO
May 2002 Report to the Chairman, Subcommittee on Government Efficiency, Financial Management and Intergovernmental Relations, House of Representatives OFFICE OF WORKERS’ COMPENSATION PROGRAMS Further Actions Are Needed to Improve Claims Review GAO-02-637 a Contents Letter
Results in Brief Background Scope and Methodology Evaluation Problems, Case File ... |
| Date May 9, 2002 |
Report No. GAO-02-725T |
Title
United States General Accounting Office GAO
For Release on Delivery At 10:00 a.m. EDT Thursday, May 9, 2002 Testimony
Before the Subcommittee on Government Efficiency, Financial Management and Intergovernmental Relations, Committee on Government Reform House of Representatives OFFICE OF WORKERS’ COMPENSATION PROGRAMS Further Actions Are Needed to Improve Claims Review
Statement of George H. Stal... |
| Date Feb. 4, 2002 |
Report No. GAO-02-187 |
Title
United States General Accounting Office GAO February 2002 Report to the Ranking Minority Member, Subcommittee on Telecommunications and the Internet, Committee on Energy and Commerce, House of Representatives TELECOMMUNICATIONS Federal and State Universal Service Programs and Challenges to Funding GAO-02-187 United States General Accounting Office February 2002 G A O
Accountability Integrity Relia... |
| Date Dec. 21, 2001 |
Report No. GAO-02-144 |
Title
United States General Accounting Office GAO
December 2001 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives TAX ADMINISTRATION Assessment of IRS' 2001 Tax Filing Season GAO-02-144 Contents Letter
Results in Brief Background Scope and Methodology With Two Significant Exceptions, Processing of Returns and Refunds Went Smoothly Despite Various Ef... |
| Date Dec. 7, 2001 |
Report No. GAO-02-212 |
Title
United States General Accounting Office GAO
December 2001 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives IRS TELEPHONE ASSISTANCE Limited Progress and Missed Opportunities to Analyze Performance in the 2001 Filing Season GAO-02-212 Contents Letter
Results in Brief Background Scope and Methodology IRS Made Limited Progress Toward Providing W... |
| Date Nov. 30, 2001 |
Report No. GAO-02-7 |
Title
United States General Accounting Office GAO
November 2001 Report to the Honorable Edward M. Kennedy and the Honorable James M. Jeffords, U.S. Senate STUDENT FINANCIAL AID Use of Middleware for Systems Integration Holds Promise GAO-02-7 a Contents Letter
Results in Brief Background Middleware Technology Used Successfully in Industry Middleware Implementation at SFA Is in Early Stages; Choice Appear... |
| Date Oct. 24, 2001 |
Report No. GAO-02-44 |
Title
United States General Accounting Office GAO
October 2001 Report to the Ranking Minority Member, Subcommittee on Housing and Transportation, Committee on Banking, Housing, and Urban Affairs, U.S. Senate SINGLE-FAMILY HOUSING Current Information Systems Do Not Fully Support the Business Processes at HUD's Homeownership Centers GAO-02-44 Contents Letter
Results in Brief Background Homeownership Cente... |
| Date June 12, 2001 |
Report No. GAO-01-717 |
Title
United States General Accounting Office GAO
June 2001 Report to Congressional Requesters BUSINESS SYSTEMS MODERNIZATION Results of Review of IRS’ Customer Account Data Engine Project GAO-01-717 Contents Letter Appendixes
Appendix I: Briefing Slides From April 20, 2001, and April 23, 2001, Briefings of the Senate and House Appropriations Subcommittee Staffs 1 6 56 59 Appendix II: Comments From th... |
| Date May 8, 2001 |
Report No. GAO-01-700T |
Title
United States General Accounting Office GAO Testimony Before Congressional Committees For Release on Delivery Expected at 9:00 a.m. Tuesday, May 8, 2001 IRS MODERNIZATION Continued Improvement in Management Capability Needed to Support LongTerm Transformation
Statement of James R. White, Director Tax Issues Randolph C. Hite, Director Information Technology Systems Issues Steven J. Sebastian, Actin... |
| Date May 1, 2001 |
Report No. GAO-01-698R |
Title
United States General Accounting Office Washington, DC 20548 May 1, 2001 The Honorable Amo Houghton Chairman, Subcommittee on Oversight Committee on Ways and Means House of Representatives Subject: Fiscal Year 2002 Budget Request for the Internal Revenue Service Dear Mr. Chairman: In response to a request for information on the Internal Revenue Service’s (IRS) budget for fiscal year 2002, this l... |
| Date April 6, 2001 |
Report No. GAO-01-189 |
Title
United States General Accounting Office GAO
April 2001 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives IRS TELEPHONE ASSISTANCE Quality of Service Mixed in the 2000 Filing Season and Below IRS’ Long-Term Goal GAO-01-189 Contents Letter
Results in Brief Background Scope, and Methodology Telephone Assistance Results Were Mixed and Fell Short... |
| Date April 3, 2001 |
Report No. GAO-01-595T |
Title
United States General Accounting Office GAO
For Release on Delivery Expected at 2:00 p.m. EDT on Tuesday April 3, 2001 Testimony
Before the Subcommittee on Oversight, Committee on Ways and Means, House of Representatives INTERNAL REVENUE SERVICE 2001 Tax Filing Season, Systems Modernization, and Security of Electronic Filing
Statement of James R. White Director, Tax Issues Randolph C. Hite Directo... |
| Date Jan. 30, 2001 |
Report No. GAO-01-144 |
Title
United States General Accounting Office GAO
January 2001 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives IRS TELEPHONE ASSISTANCE Opportunities to Improve Human Capital Management GAO-01-144 Contents Letter
Results in Brief Background Scope and Methodology IRS Plans to Base Staffing on Strategic Goals Rather Than Annual Funding Call Sites Fa... |
| Date Jan. 1, 2001 |
Report No. GAO-01-242 |
Title
United States General Accounting Office GAO
January 2001 Performance and Accountability Series Major Management Challenges and Program Risks
Department of Agriculture GAO-01-242 Contents Letter Overview Major Performance and Accountability Challenges Related GAO Products Performance and Accountability Series 3 6 13 40 44 Page 1 GAO-01-242 USDA Challenges Page 2 GAO-01-242 USDA Challenges Comptroll... |
| Date Dec. 22, 2000 |
Report No. GAO-01-158 |
Title
United States General Accounting Office GAO
December 2000 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives TAX ADMINISTRATION Assessment of IRS’ 2000 Tax Filing Season GAO-01-158 Contents Letter
Results in Brief Scope and Methodology Processing Operations Went Well Improvements Made in Assisting Taxpayers and Measuring Performance, but More... |
| Date Oct. 3, 2000 |
Report No. GAO-01-72T |
Title
United States General Accounting Office GAO
For Release on Delivery 10:00 a.m. EDT Tuesday October 3, 2000 Testimony
Before the Subcommittee on Workforce Protections Committee on Education and the Workforce House of Representatives OFFICE OF WORKERS’ COMPENSATION PROGRAMS Goals and Monitoring Are Needed to Further Improve Customer Communications
Statement of Michael Brostek, Director Tax Adminis... |
| Date Sept. 26, 2000 |
Report No. HEHS-00-179 |
Title
United States General Accounting Office GAO
September 2000 Report to the Chairman, Subcommittee on Social Security, Committee on Ways and Means, House of Representatives SOCIAL SECURITY ADMINISTRATION Longstanding Problems in SSA’s Letters to the Public Need to Be Fixed GAO/HEHS-00-179 Contents Letter Appendixes
Appendix I: Scope and Methodology 3 30 33 36 Appendix II: Comments From the Social S... |
| Date Sept. 26, 2000 |
Report No. T-HEHS-00-205 |
Title
United States General Accounting Office GAO
For Release on Delivery Expected at 10 a.m. EST Tuesday, September 26, 2000 Testimony
Before the Subcommittee on Social Security, Committee on Ways and Means, House of Representatives SOCIAL SECURITY ADMINISTRATION SSA’s Letters to the Public Remain Difficult to Understand
Statement of Barbara D. Bovbjerg, Associate Director Education, Workforce, and I... |
| Date Sept. 7, 2000 |
Report No. GGD-00-188 |
Title
United States General Accounting Office GAO
September 2000 Report to Congressional Requesters U.S. POSTAL SERVICE Postal Activities and Laws Related to Electronic Commerce GAO/GGD-00-188 United States General Accounting Office Washington, D.C. 20548 General Government Division B-285058 September 7, 2000 The Honorable Thad Cochran Chairman, Subcommittee on International Security, Proliferation, and... |
