Menu Search Account

LegiStorm

Get LegiStorm App Visit Product Demo Website
» Get LegiStorm App
» Get LegiStorm Pro Free Demo

Federal Prison Industries: Limited Data Available on Customer Satisfaction

  Premium   Download PDF Now (45 pages)
Report Type Reports and Testimonies
Report Date March 16, 1998
Report No. GGD-98-50
Subject
Summary:

Federal Prison Industries (FPI), a wholly owned government corporation run by the Bureau of Prisons, uses inmate labor to produce about 150 different products and services, including furniture, textiles, and electronic components. FPI then markets these items to federal agencies. This report provides information on whether FPI collects and maintains data that would enable it to make reliable, generalizable statements about the satisfaction of its federal agency customers with the quality, cost, and timely delivery of FPI products. GAO discusses (1) whether FPI has data, either from its management information systems or from other sources, to support overall conclusions about how federal customers who buy and use its products and services view their timeliness, price, and quality; and (2) whether agencies that are among the largest buyers of FPI products and services monitor FPI's performance the same way they do commercial vendors in terms of timeliness, price, and quality.

« Return to search Government Accountability Office reports