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Defense Transportation: Efforts to Improve DOD's Personal Property Program

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Report Type Reports and Testimonies
Report Date March 18, 1999
Report No. T-NSIAD-99-106
Subject
Summary:

The Defense Department (DOD) has since 1994 been trying to reengineer its program for relocating military personnel and their families. DOD's goal has been to simplify processes, control program costs, ensure quality service by adopting commercial business practices, and relieve carriers of terms and conditions unique to the military. The U.S. Transportation Command is responsible for evaluating the pilot programs to determine which of them could provide better results for DOD. This testimony discusses the Army's Hunter pilot and DOD's plans to evaluate other ongoing and planned pilot programs. In assessing the Army's evaluation of the Hunter pilot, GAO focuses on the evaluation methodology and the Army Audit Agency's validation of the test and baseline data.

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