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IRS Management: Challenges Facing the National Taxpayer Advocate

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Report Type Reports and Testimonies
Report Date Feb. 10, 1999
Report No. T-GGD-99-28
Subject
Summary:

This testimony highlights three key challenges facing the Internal Revenue Service (IRS) and the National Taxpayer Advocate as decisions are made about restructuring the Office of the Taxpayer Advocate. First, IRS and the National Taxpayer Advocate need to address complex staffing and operational issues within the Advocate's Office in a way that ensures that it offers an independent way for taxpayers to resolve their problems. Second, they need to strengthen efforts within the Advocate's Office to determine the causes of taxpayer problems so that systemic causes can be identified and corrected. In that regard, the Advocate's Office needs to share information on these efforts throughout IRS and conduct them a systemic and coordinated way to reduce duplication of efforts among its offices. Third, they need to develop the performance measures that the National Taxpayer Advocate needs to manage operations and measure effectiveness.

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