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Best Practices: Commercial Quality Assurance Practices Offer Improvements for DOD

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Report Type Reports and Testimonies
Report Date Aug. 26, 1996
Report No. NSIAD-96-162
Subject
Summary:

The Defense Department (DOD) spends about $1.5 billion extra per year on military-unique quality assurance requirements for major acquisitions. It spends billions more on cost and schedule overruns to correct problems caused by poor quality practices. To help improve DOD's quality assurance program, GAO reviewed world-class commercial organizations to determine what practices they had adopted to more efficiently produce quality products. This report describes (1) the problems DOD has had historically in improving quality assurance practices, (2) some private sector practices that could benefit DOD, and (3) a current plan for improving quality assurance activities.

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