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Partnerships: Customer-Supplier Relationships Can Be Improved Through Partnering

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Report Type Reports and Testimonies
Report Date July 19, 1994
Report No. NSIAD-94-173
Subject
Summary:

GAO studied various cooperative, private sector business relationships called "partnerships," Some company officials and consultants use the analogy of a marriage to differentiate a partnership from a traditional business relationship. That is, a partnership among organizations is a relationship requiring an understanding of each other's needs, common goals, commitment, trust, communication, and a willingness to work through problems. This report identifies (1) the decisionmaking process for forming partnerships; (2) the practices used in managing these relationships, including the contract terms that govern these relationships and the safeguards needed to ensure accountability and minimize risks; and (3) the benefits achieved from private sector partnerships and the potential for benefits in the Defense Department. GAO also determined whether companies in successful partnerships have common characteristics.

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