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Special Publications: TQM at GAO

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Report Type Reports and Testimonies
Report Date Jan. 1, 1992
Report No. 146030
Subject
Summary:

This article, which appeared in the GAO Journal, No. 14, Winter 1991/92, discusses total quality management at GAO, focusing on: (1) efforts to increase efficiency; (2) planning for quality with determination of customer needs, analysis of work processes, and increased implementation of quality control management; and (3) procedural changes to decrease audit report generation time.

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