Date |
Report No. |
Title |
Date March 30, 1993 |
Report No. GGD-93-26R |
Title
’ GAO United Statea Generd Accounting Of!lce W~hington, D.C. 20648 General Government Divbion B-249779 March 30, 1993 The Honorable Janet Reno The Attorney General Dear Madam Attorney General: Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality through TQM also organizationwide efforts based on facts and data. focuses business process... |
Date March 30, 1993 |
Report No. GGD-93-18R |
Title
GAO United States General Accounting Of’flce Washington, D.C. 20648 General Government Division B-249779 March 30, 1993 The Honorable Michael B. Donley Acting Secretary of the Air Force Dear Mr. Secretary: Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality through TQM also organizationwide efforts based on facts and data. focuses bus... |
Date March 18, 1993 |
Report No. HRD-93-10 |
Title
MANAGEMENT OF VA Improved Human Resource Planning Needed to Achieve Strategic Goals 148691, -- (;A()/1 IIU)-!J3- 10 .----1_-. ~. |
Date March 16, 1993 |
Report No. GGD-93-53 |
Title
GAO Itctport; to Congressional Corrunit~tcx~s ;md tjhe Acting Director, Office of krsonnel Management THE PUBLIC SERVICE Issues Confronting the Federal Civilian Workforce 148663 . GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-246966 March 16, 1993 The Honorable John Glenn Chairman, Committee on Governmental Affairs United States Senate The Honorab... |
Date March 5, 1993 |
Report No. GGD-93-66 |
Title
I-! E--- GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-249139 March 5, 1993 The Honorable William L. Clay Chairman, Committee on Post Office and Civil Service House of Representatives Dear Mr. Chairman: This report discusses how 19 federal agencies have implemented the whistleblower statutes, employee coverage under the statutes, and agencies’vi... |
Date Feb. 24, 1993 |
Report No. GGD-93-57 |
Title
” 1 FEDERAL PERFORMANCE MANAGEMENT Agencies Need Greater Flexibility in Designing Their Systems RESTRICTED--Not to be released outside the General Accounting Office unless specifically approved by the Office of Congressional Relations. 556598 RELEASED - GAO United States General Accounting Office Washington, D.C. 20648 General Government Division B-251339 February 24,1993 The Honorable David Pry... |
Date Feb. 23, 1993 |
Report No. HRD-93-18 |
Title
! GAO
I Report to Congressional Committees X~‘ c~~wlr:lry I!)!)3 DISLOCATED WORKERS Worker Adjustment And Retraining Notification Act Not Meeting Its Goals -~I_-I---l”l--~..---l~___--_ -~_----_---~___- i GAO United States General Accounting Ofl’ ice Washington, D.C. 20648 Human Resources Division B-243890 February 23,1993 The Honorable Edward M. Kennedy Chairman, Committee on Labor and Human... |
Date Dec. 23, 1992 |
Report No. GGD-93-9R |
Title
* GAO 1Mted States General Accounting OfYIce Washington, D.C. 20548 General Government Division B-251751, December 23, 1992 The Honorable Bruce F. Vento House of Representatives Dear Mr. Vento: At your request, we have reviewed the Resolution Trust Corporation's (RTC) noncompetitive contract with Mr. John T. As agreed with your office, this letter discusses Garrity. whether (1) RTC followed its po... |
Date Dec. 1, 1992 |
Report No. TQM-92-1 |
Title
.’ . ‘. : ,’ ! 1
‘.,. 1 ?ROCESS
‘, : 8, ,.‘: ;‘,A c L lpyright 0 1988,1991, QUALTEC, INC., All Rights Reserved J I 0 1991, QUALTEC, INC. QTM i/l 5/W Reprinted with permission for the U.S. General Accounting Office Team :.Member ” Manual
Thii team-member manual was developed to provide the Quality Improvement (QI) team member with an understanding of the Quality Improvement Problem... |
Date Dec. 1, 1992 |
Report No. OCG-93-7TR |
Title
148251 II (iA(.)/O~:C;-!JR-7TH. / , GAO United States General Accounting Of&e Washington, D.C. 20548 Comptroller General of the United States December 1992 The Speaker of the House of Representatives The Mqjority Leader of the Senate In response to your request, this transition series report discusses a topic that is critical to the successful implementation of the government’s programs-the need... |
Date Nov. 24, 1992 |
Report No. GGD-93-22 |
Title
1 Jrtitcttl States Gctrlc?ral Accounting Office GAO
Novcmhr lW2 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives TAX ADMINISTRATION Implementation of IRS Employee Suggestions i GAO United States General Accounting Office Washington, D.C. 20648 General Government Division B261064 November 24,1992 The Honorable J.J. Pickle Chairman, Subcommitte... |
Date Nov. 5, 1992 |
Report No. GGD-93-6R |
Title
*GAO United States General Accounting Offhe Washington, D.C. 20548 General Government Division B-249145 November5,
1992 HlllII11 IIII
147939 The Honorable Gerry Sikorski Chairman, Subcommittee on the Civil Service Committee on Post Office and Civil House of Representatives The Honorable Constance Morella Ranking Minority Member Subcommittee on the Civil Service Committee on Post Office and Civil H... |
Date Oct. 1, 1992 |
Report No. GGD-93-9BR |
Title
I .A ., United States General Accounting O ffice ---- P : GAO
October 1992 Briefing Report to the Honorable Donald Ritter, House of Representatives Q U ALITY MANAGEMENT Survey of Federal O rganizations
.,.- II Illlllllll Ill
147742 G l/GGD-93-9BR General Government, Division B-249779 October 1, 1992 The Honorable Donald Ritter House of Representatives Dear Mr. Ritter: This briefing report is the f... |
Date Sept. 22, 1992 |
Report No. HRD-92-144 |
Title
Ilnitetf States General &counting Office %I , ) GAO
September 1992 Report to the Chairman, Employment and Housing Subcommittee, Committee on Government Operations, House of Representatives MINIMUM WAGES & OVERTIME PAY Change in Statute of mmltatlons Would Better Protect Employees
T l ’ 1 1 ’ 147811 (hW/tIKD-92-144 GAO United States General Accounting Off’ lce Washington, D.C. 20648 Human Res... |
Date Sept. 2, 1992 |
Report No. GGD-92-29R |
Title
lb --. !.IUnited States General Accounting ORice Washington, D.C. 20848 General Government Division m \
’ c ; GAO B-250112 September 2, 1992 The Honorable William S. Broomfield House of Representatives Dear Mr. Broomfield: This is to report to you on our agreement to examine the extent to which management practices prior to the November in Royal Oak, MI were 14, 1991, tragedy at the post office ... |
Date Aug. 28, 1992 |
Report No. GGD-92-128BR |
Title
-e-m- I Jtritctd States Gctnctral Accowding Office GAO
~- Briefing Report to the Chairman and Ranking Minority Member, Committee on Governmental Affairs, U.S. Senate Arl~llst. I!)!)2 PAYAND BENEFITS Data on Attrition at the U.S. Export-Import Bank
,’ 147516 I (;A(:,/(;t;1)-!)2-12Ell)I1 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-249788 August ... |
Date July 22, 1992 |
Report No. T-GGD-92-62 |
Title
United States General Accounting Offke GAO
For Release on Delivery Expected at 9:30 a.m. Wednesday July 22, 1992 Testimony
Before the Subcommittee on Commerce, Consumer, and Monetary Affairs Committee on Government Operations House of Representatives TAX ADMINISTRATION: IRS’ Progresson Integrity and Ethics Issues
Statement of Jennie S. Stathis, Director Tax Policy and Administration Issues Gener... |
Date May 27, 1992 |
Report No. NSIAD-92-125 |
Title
__..-.- .^.._ .._-_-._ I.- -_-- _._.. .-.-..-....- _.__ -- ------.-____-.-~ May I !)!&2 . WHISTLEBLOWER PROTECTION Impediments tp the Protection of Military Members Ill llll llllllw II
146803 RESTRICTED--Not to be released qutside the General Accounting Office unless specifically approved by the Office of Congre Relations.
---.-.--.---~-..-- wM)/NSIAlMx&l25 I ----------.--_ ----~ .-___ ~~-- GAO Un... |
Date Feb. 27, 1992 |
Report No. NSIAD-92-105 |
Title
GAO
I~‘ c4,twary I!)!)2 ----- ORGANIZATIONAL CULTURE Techniques Companies Use to Perpetuate or Change Beliefs and Values
/ II 11111 II111 ll
146086 RESTRICTED--Not to be released outside the General Accounting Office unless specific?lly approved by the Office of Congressional Relations. C;AO/NSIAl)-!)8-IOr, -_.- ._-- _ --_- ~.. _I._--_~--.--- GAO United States General Accounting Office Washingto... |
Date Feb. 26, 1992 |
Report No. T-HRD-92-15 |
Title
United Statea General Accounting Offke Testimony
Befonzthe HouseCommitteeon EducationandLabor For Relcascon on Delivery 930 am. EST Wednesday February26,1!w2 OCCUPATIONAL SAFETY
ANDHEALTH Worksite Safety and Health l?rograms Show Promise
Statement Linda G. Morra, Director of Educationand of EmploymentIssues,HumanResources Division GAO/T-HRD-92-15 GAO Form 160 (12191) 0FR:olRwKx Mr. Chairman and Me... |
Date Jan. 27, 1992 |
Report No. T-NSIAD-92-7 |
Title
United States General Accounting Office GAO
For Release On Delivery Expected at 10:00 a.m., EST Monday, January 27, 1992 Testimony
Before the Task Force on Urgent Fiscal Issues,Committee on the Budget, Houseof Representatives AUTOMOTIVE INDUSTRY The Competitive Challenge to U.S. Companies
Statementof Allan I. Mendelowitz, Director, International Trade, Energy, and FinanceIssues,National Security a... |
Date Jan. 24, 1992 |
Report No. GGD-92-24 |
Title
United States General Accounting Office Report to CongressionalCommittees and the Director, Office of Personnel Management January 1992 THE .PUBLIC SERVICE Issues Confronting the Federal Civilian Workforce GAO/GGD-92-24 GAO United States General Accountinrl Office Washington, D.C. 20548 /%-?O General Government Division B-246966 January 24,1992 The Honorable John Glenn Chairman, Committee on Gover... |
Date Jan. 1, 1992 |
Report No. 146029 |
Title
EXPLORING QUALITY MANAGEMENT JohnE. Watson Thomas Hopp &f W -1 THE PRIVATE SECTOR’S EXPERIENCE WITH TOTAL QUALITYMANAGEMENT X that created the copier industry-the company whose name is synonymouswith plain-paper copyingfaced a tough challenge during the 1970s. As Japanese copiers of comparable quality and lower price were shipped into North America, Xerox’s share of the North American market p... |
Date Dec. 31, 1991 |
Report No. GGD-92-16 |
Title
United States General Accounting Oface GAO
December 1991 Report to the Chairman, Commerce, Consumer, and Monetary Affairs Subcommittee, Committee on Government Operations, House of Representatives INTERNALREVENUE SERVICE
Status of IRS’Efforts to Deal With Integrity and Ethics Issues GAWGGD-92-16 GAO United States General Acconnting Offhe Washington, DC 20648 General Government Division B-246781.... |
Date Nov. 19, 1991 |
Report No. T-GGD-92-8 |
Title
United States General Accounting Office GAO
For Release on Delivery Expected at IO:00 a.m. EDT Tuesday November 19, 1991 Testimony The Federal Labor-Management Relations Program Statement Rosslyn Federal General of S. Kleeman, Director Workforce Future Issues Government Division and Civil Service Before the Committee on Post Office House of Representatives 05295 3 /I 45325
GAO/T-GGD-92-8
GAO Form ... |
Date Oct. 16, 1991 |
Report No. T-RCED-92-8 |
Title
United States General Accounting Office . GAO Testimony
Before the Subcommittee on Government Activities and Transportation, Committee on Government Operations, House of Representatives For Release on Delivery Expected at 1 p m. EDT Wednesday October 16. 1991 FAA STAFFING Better Strategy Needed to Ensure Facilities Are Properly Staffed
Statement of John H. Anderson, Jr. Associate Director, Transpo... |
Date Sept. 26, 1991 |
Report No. GGD-91-129 |
Title
GAO
St~l,t,tvrlt)t~r Report t,o Congressional Requesters 1991 LABOR-MANAGEMENT RELATIONS Tennessee Valley Authority Situation Needs to Improve .- llllllllllllll ll
145065 (&q-J ,~iiY=E&Yu$~$~ , ..
General Government Division - B-237506 September 26, 1991 The Honorable Jim Sasser United States Senate The Honorable Bob Clement The Honorable Jim Cooper The Honorable John J. Duncan The Honorable Bart ... |
Date July 30, 1991 |
Report No. GGD-91-101 |
Title
l,Jnit,ed States General Accounting Office Report to Congressional Committees -- FEDERAL LABOR RELATIONS A Program in Need of Reform Ill Illll 111111
144654 B-244904 July 30, 1991 The Honorable John Glenn Chairman, Committee on Governmental Affairs United States Senate The Honorable William L. Clay Chairman, Committee on Post Office and Civil Service House of Representatives This report provides i... |
Date July 24, 1991 |
Report No. GGD-91-112FS |
Title
Employee Views on Integrity and Willingness to Report Misconduct I ,“,. _, ““1,” ,_“” .I____,.._.. __ - __-... I.._- __..” __.“_1” -.1(-. _ .--.- 1_.-1.-.- --.- -- _“___l”.---.“-.- ‘GAO United States General Accounting Office Washington, D.C. 20648 General Government Division B-244869.1 July 24, 1991 The Honorable Doug Barnard, Jr. Chairman, Subcommittee on Commerce, Cons... |
Date July 24, 1991 |
Report No. T-GGD-91-58 |
Title
United St&w General Accounting Of!f!ice tiqy ‘ 1 /
a
l GAO
For Release on Delivery Ekpectedat 9:30 a.m. EST Wednesday July 24, 1991 Testimony 111111 III
144471 IRS' Efforts to Deal With Integrity and Ethics Issues statement of Jennie S. Stathis Director, Tax Policy and Administration Issues General Government Division Before the Subccmmittee on Canxrce, Consumer and Monetary Affairs Ccmnittee on... |
Date June 1, 1991 |
Report No. 144683 |
Title
_.-.__.----_-J unr 1 !b!) 1 J---_l..-... -__I-- &72 -.1--1 Band I, II, and III, Task Guide -..- .--- .._I -_. ~” .” ..- -.-.. ..~lll-- .I--.._. l~.~- -- “.--.- ,...-- ---.- .- --I.- -... .- -_._ * _-I ----___. ..-. .-....- X,_.l..“--” __... ..-. -_-- --__ -.-. Band I, II, and III Task Guide Use of the Guide Performance management is the process of discussing, monitoring, and developing e... |
Date May 23, 1991 |
Report No. GGD-91-80BR |
Title
GAO united
states General General Accounting office Washinwn, D.C. 20548
Government Division B-243525 May 23,199l The Honorable Steve Symms United States Senate Bear Senator Symms: This briefing report responds to your request for information on contract awards, wage rates, and hiring procedures under a Site Stabilization Agreement at the Idaho National Engineering Laboratory (INEL) of the Depart... |
Date May 2, 1991 |
Report No. NSIAD-91-190SV |
Title
tnayo I.99 1 PRACTICAS DE ADMINISTRACION Mejora el rendimiento de las compafihs en 10sEE.UU. por 10s esfuerzos de calidad 145908 (M)/NSIAD-9 l- 19OSV GAO United States General Accounting Offlce Washington, D.C. 20648 National Security and International Afthim Division FH43493 2 de mayo de 1991 Sefior Donald Ritter Ckmara de Representantes Estimsdo seAor Ritter: En respuesta a su petici&, hemos exa... |
Date May 2, 1991 |
Report No. NSIAD-91-190 |
Title
.““_..” .- ..----. ... -_.-_------.- -----..--lJrli~t4---- Sf.at.w Gtbnthral Acw)urlt,itrg ..-. ..II -----. ---.- ----- Office _._.I__--_ GAO
Ma v 1!I!) I Report, to the E-Ionoral~le Ihnald Iiit;t,er, Howe of’ IiepYvtsent,atives MANAGEMENT PRACTICES U.S. Companies Improve Performance Through Quality Efforts National Security and International Affairs Division B-243493 May 2,199l The Honora... |
Date April 18, 1991 |
Report No. T-HRD-91-19 |
Title
United States GeneraiAccountingOince ,/~3L~-'f GAO
For Release on Delivery Expected at lo:00 a.m. EDT Thursday April 18, 1991 Testimony 143654 ADVANCENC)TICE Policy
Public and Private and Practice Sector Statement of Franklin Frazier, Director of Education and Employment Issues Human Resources Division and Bernard Federal General L. Ungar, Director of Human Resource Management Government Division ... |
Date March 27, 1991 |
Report No. GGD-91-55 |
Title
17.S. Scnattt LABOR-MANAGEMENT RELATIONS F’ irefighters’ Concerns
About Working Conditions at Fort Campbell --- .-..____ ~---._-_---l---.- GAO/GGI)-!$I -55 I.. ..“_*. -- GAO General Accounting OfYice Washington, D.C. 20548 General Government Division united states B-242671 March 27,1%X The Honorable Albert Gore, Jr. United States Senate Dear Senator Gore: This report responds to your January... |
Date March 6, 1991 |
Report No. T-HRD-91-9 |
Title
UnitedStatesGeneralAccountingOffIce Testimony For Release on Delivery Expected at 10 a.m. EST Wednesday March 6, 1991 Use of Pemanent Strike Replacements Statement of Franklin Frazier, Director of Education and Employment Issues Human Resources Division Before the Subconrmittee on Labor-Management Relations House Committee on Education and Labor GAO/T-HRD-91-9 GAO FOm 160 w87) SDHMARY OF TESTIHONY... |
Date Jan. 18, 1991 |
Report No. HRD-91-2 |
Title
_-.1111111-11_. _ I_ .- ~” _...“_..“..- .._. -_ __..^.. -.. ____ _I .____ G AO
"___." , *liIllttitI'~ ..._ ..l _ .l ..~ -.I .I I9 0 *1 * l .."". _ .." . . .I .," ".l , .",. ".l . "..-" ..-._ " 1 " . - _ . . " * ._ ..1 1 .----__-._-l..--l(_-_-.---_ ~ I L A B O R -M A N A G E M E N T R E L A T IO N S S tri k e s a n d th e U s e o f P e rm a n e n t S tri k e R e p l a c e m e n ts i n th e 19... |
Date Jan. 7, 1991 |
Report No. HRD-91-29 |
Title
GAO NATIONAL LABOR RELATIONS BOARD Action Needed to Improve CaseProcessing Time at Headquarters GAO united General Accounting Office Washington, D.C. 20548 Human Resources Division states B-238479 January 7,1QQl The Honorable Tom Lantos Chairman, Subcommitteeon Employment and Housing Committee on Government Operations House of Representatives The Honorable Frank Horton Ranking Minority Member, Com... |
Date Oct. 11, 1990 |
Report No. RCED-91-12 |
Title
.-“-l-.---.. oc~toh~r’ l!I!to NUCLEAR SAFETY Potential Security Weaknesses at Los Alamos and Other DOE Facilities 142671 RE~IGT1Ep--RelatiomuP, Not to he released outside thtt, Gmeral Accounting OiPice unless specifica.Jly approved by the Of&e of Congressional _- _--. -_---_- _.--_ -_..------ -- GAO United States General Accounting Office Washington, D.C. 20548 Resources, Community, and Econom... |
Date Oct. 3, 1990 |
Report No. T-HRD-91-1 |
Title
United States General Accounting Of&e /4/23 )cB;?: Testimony I Ill
142362 For Release on Delivery Expected at 9:JO a.m. EST Wednesday October 3, 1990 Action Labor Needed Relations to Improve at National Headquarters Board Case Processing Time Statement of Franklin Frazier, Director Education and Employment Human Resources Division of Issues Before the Subcommittee on Employment and Housing Committ... |
Date Oct. 2, 1990 |
Report No. GGD-91-7 |
Title
How Well Is the Government Dealing With Poor Performers?
Y General Government Division B-236639 October 2, 1990 The Honorable Ted Stevens Ranking Minority Member Subcommittee on Federal Services, Post Office, and Civil Service Committee on Governmental Affairs United States Senate Dear Senator Stevens: In response to your request, this report discusses how the federal government identifies and dea... |
Date Aug. 1, 1990 |
Report No. 142740 |
Title
LJ?jL~~ -Au#tst 1990 -- 9 Performance Appraisal Supervisory Guide Perfcm-mme Appraisal Supmimy Guide Performance Management Performance management is the process of discussing, monitoring, and developing employee performance throughout the year. The performance appraisal systems in GAO are the key tools successful supervisors use to implement performance management; to develop human resources; and... |
Date July 26, 1990 |
Report No. T-ACG/OPS-90-1 |
Title
. United States General Accounting OffIce / $fy xsq GAO
For Release on Delivery Expected at 2:00 p.m. Thursday July 26, 1990 * Testimony 141889 ' Observations Implementing on GAO's Experience in an Independent Personnel System Statement of Joan M. McCabe, Deputy Assistant Comptroller General for Human Resources Before the Subcommittee on Civil Service of the Committee on Post Office and Civil Serv... |
Date June 19, 1990 |
Report No. T-NSIAD-90-49 |
Title
United states General accounting Oface /cc/ 6 15 4 ‘‘ - &A0
For Release
Delivery Testimony Ill IIR11111##11
141619 on Selected Personnel Practices of the America Warrant Management Attention Voice ""‘ of Expected at 9:00 a.m. EST Tuesday, Zune 19, 1990 Statement Joseph E. Security National Affairs of Kelley, Director and International Relations Security and International Division Issues Befo... |
Date June 13, 1990 |
Report No. T-HRD-90-41 |
Title
‘, :,:: ,’ /, I” -, ., /’ :, ‘,i, 7,; .,.,/ _, “-’ (I ‘“-J .-/, ‘-, ,,,/( 7; /r.: ,,::I./” ,A,;--, ‘-‘--v;, / ,: .! “‘,“; ; ,-. ‘:, -:I. 1, / . I, ‘.!, :, :” , ,; ‘,u ~( GAO United States General Accounting Office Washington, D.C. 20548 Accounting Management and Financial Division B-238531 September 11,199O The Honorable Edward R. Roybal Subcommittee on Trea... |
Date June 6, 1990 |
Report No. T-HRD-90-34 |
Title
United States General Accounting OfPIce /L/ f q 77 Testimony HI II 111111
141499 For Release on Delivery Expected at 9:30 a.m. EST Wednesday June 6, 1990 Trends in the Number of Strikes and Use of Permanent Strike Replacements in the 1980s Statement of Franklin Frazier, Director of Education and Employment Issues Human Resources Division Before the Subcommittee on Labor, Senate Committee on Labor ... |
Date May 22, 1990 |
Report No. GGD-90-60 |
Title
C‘nite $7States ‘G-i“.?’ General Accounting Office ._ .. _ . ~-.-~--~-l.l-.. Illa\ 1w1 -. 3 Report to the Chairintin, Subcommittee ’ . on CiviLand Cdrts.tiWtional Rights, Committee on khe Judiciary, House of I .? Representatiyes f ‘S*,-’ . c 1’. /“.’
l * ‘E _7 * -. . .+ . . ; ‘UY!-EN’FO;RCEMENT . . 3 .?. I‘.- --.- . . -‘; Support Staff
.
’ , 1 .q GAO General ofk Was... |
Date April 27, 1990 |
Report No. T-GGD-90-36 |
Title
II \ ’ Unbd States General Accounting Of&e /d/ dq q * GAO
For Release on Delivery Expected at 9:30 a.m. EDT Friday April 27, 1990 Testimony HI ll Illllllllll
141249 Postal Service Oversight, Statement of L. Nye Stevens Director, Government Business Operations Issues General Government Division Before the Subcommittee on Federal Post'Office & Civil Service United States Senate Services, GAO/T-GGD... |
Date April 16, 1990 |
Report No. GGD-90-63 |
Title
April 1 !MO POSTAL SERVICE EmployeeManagement Relations at the Indianapolis Post Office Are Strained
2 141134 -(I;Ao/(;licants Assessed FelPowApplicants Page 14 GAO/GGD90-63 Indianapolis Post Office Appendix I Employ-Management I&l&tone the Indlanapolia Post Office Problems at Selections Not Made by Immediate Supervisors Promotion selections are normally made by the immediate supervisor or manager... |