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GAO Reports by subject "Labor relations"

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Date Report No. Title
Date Sept. 13, 1995 Report No. GGD-95-143 Title

Postal Service: Performing Remote Barcoding In-House Costs More Than Contracting Out

United States General Accounting Office GAO September 1995 Report to the Chairman, Subcommittee on Treasury, Postal Service, and General Government, Committee on Appropriations, House of Representatives POSTAL SERVICE Performing Remote Barcoding In-House Costs More Than Contracting Out GAO/GGD-95-143 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-2...
Date Aug. 31, 1995 Report No. PEMD-95-28 Title

Schools and Workplaces: An Overview of Successful and Unsuccessful Practices

United States General Accounting Office GAO August 1995 Report to the Chairman, Subcommittee on Oversight and Investigations, Committee on Economic and Educational Opportunities, House of Representatives SCHOOLS AND WORKPLACES An Overview of Successful and Unsuccessful Practices GAO/PEMD-95-28 GAO United States General Accounting Office Washington, D.C. 20548 Program Evaluation and Methodology Div...
Date July 5, 1995 Report No. HEHS-95-150 Title

Employment Discrimination: Most Private-Sector Employers Use Alternative Dispute Resolution

United States General Accounting Office GAO July 1995 Report to Congressional Requesters EMPLOYMENT DISCRIMINATION Most Private-Sector Employers Use Alternative Dispute Resolution GAO/HEHS-95-150 GAO United States General Accounting Office Washington, D.C. 20548 Health, Education, and Human Services Division B-257171 July 5, 1995 The Honorable William L. Clay Ranking Minority Member Committee on E...
Date April 18, 1995 Report No. GGD-95-79 Title

Federal Quality Management: Strategies for Involving Employees

United States General Accounting Office GAO April 1995 Report to the Director, Office of Personnel Management FEDERAL QUALITY MANAGEMENT: Strategies for Involving Employees GAO/GGD-95-79 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-249779 April 18, 1995 The Honorable James B. King Director, Office of Personnel Management Dear Mr. King: Quality Ma...
Date April 4, 1995 Report No. T-HEHS-95-125 Title

Department of Labor: Rethinking the Federal Role in Worker Protection and Workforce Development

United States General Accounting Offke GAO Testimony Before the Subcommittee on Human Resources and Intergovernmental Relations, Committee on Government Reform and Oversight House of Representatives For Releaseon Delivery Expectedat IO:00 a.m. Tuesday,Apnl4, 1995 DEPARTMENT OF LABOR Rethinking the Federal Role in Worker Protection and Workforce Development Statement of Clarence C. Crawford Associa...
Date Feb. 28, 1995 Report No. T-GGD-95-94 Title

Postal Service: Mail Delivery Service in the Washington Metropolitan Area

United States General Accounting Of&e GAO Releaseon Delivery Expectedat 10~00 a.m. EST Tuesday February28, 1995 Testimony Before the Subcommittee on Treasury, Postal Service and General Government Committee on Appropriations House of Representatives POSTAL SERVICE Mail Delivery Servicein the W&hington Metropolitan Area Statement of J. Wiiam Gadsby Director, Government Business Operations Issues Ge...
Date Feb. 23, 1995 Report No. T-GGD-95-93 Title

Postal Service: Many Challenges in a Changing Environment

United States General Accounting Offke GAO Release Delivery on Expectedat 10:00a.m. EST Thursday February23, 1995 Testimony Before the Subcommittee on the Postal Service Committee on Government Reform and Oversight House of Representatives POSTAL SERVICE Many Challengesin a Changing Environment Statement of Michael E. Motley Associate Director, Government Business Operations Issues General Governm...
Date Feb. 23, 1995 Report No. GGD-95-77 Title

D.C. Area Mail Delivery Service: Resolving Labor-Relations and Operational Problems Key to Service Improvement

United States General Accounting Office GAO February 1995 Report to Congressional Requesters D.C. AREA MAIL DELIVERY SERVICE Resolving Labor-Relations and Operational Problems Key to Service Improvement GAO/GGD-95-77 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-260033 February 23, 1995 The Honorable Jim Lightfoot Chairman, Subcommittee on Treasur...
Date Feb. 2, 1995 Report No. NSIAD-95-23 Title

Whistleblower Protection: Continuing Impediments to Protection of Military Members

United States General Accounting Office GAO February 1995 Report to Congressional Requesters WHISTLEBLOWER PROTECTION Continuing Impediments to Protection of Military Members GAO/NSIAD-95-23 GAO United States General Accounting Office Washington, D.C. 20548 National Security and International Affairs Division B-247485 February 2, 1995 The Honorable Strom Thurmond Chairman The Honorable Sam Nunn Ra...
Date Nov. 30, 1994 Report No. T-GGD-95-46 Title

U.S. Postal Service: The State of Labor-Management Relations

United States General Accounting OMce GAO For Release Delivery on Expectedat 9:30 a.m.EST Wednesday Testimony Beforethe Subcommittee FederalServices, on PostOffice, and Civil Service U.S. Senate U.S. POSTAL SERVICE 1 November30,1994 The Stateof Labor-Management Relations Statement Michael E. Motley of Associate Director,Government Business Operations Issues GeneralGovernment Division 1 GAOtT-GGD-9...
Date Nov. 1, 1994 Report No. OIMC-95-2 Title

Special Publications: Administrative Services Guide

United States General Accounting Office GAO November 1994 Administrative Services Guide GAO/OIMC-95-2 A Accidents and Injuries Personnel’s Employee Benefits Branch is GAO’s liaison between employees who are injured on the job and the Department of Labor’s Office of Workers’ Compensation Programs. To Obtain Service Report on-the-job accidents resulting in injuries to your immediate supervis...
Date Sept. 29, 1994 Report No. GGD-94-201A Title

U.S. Postal Service: Labor-Management Problems Persist on the Workroom Floor (Volume I)

United Slates General Accounting Office GAO September 1994 Report to Congressional Requesters U.S.POSTALSERVICE Labor-Management ‘,,Problems Persist on the Workroom Floor GAO/GGD-9+-281A Volume I GAO United States General Accounting OfEce Washington, D.C. 20648 General Government Division B-252682.2 September 29,1994 The Honorable David Pryor Chairman, Subcommittee on Federal Services, Post Offi...
Date Sept. 29, 1994 Report No. GGD-94-201B Title

U.S. Postal Service: Labor-Management Problems Persist on the Workroom Floor (Volume II)

t United States General Accounting Office GAO September 1994 Report to Congressional Requesters 14’2 I e 2/ U.S. POSTAL SERVICE Labor-Management Problems Persist on the Workroom Floor GAO/GGD-94-201B Volume II ... 1 Notice: This is a reprint of a GAO report. Preface ‘Ibis volume of GAO'S report is a detailed analysis of labor-management relations at the U.S. Postal Service. GAO'S analysis inco...
Date Aug. 25, 1994 Report No. GGD-94-157 Title

The Public Service: Issues Confronting the Federal Civilian Workforce

GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-246966.3 August 25,1994 The Honorable John Glenn Chairman, Committee on Governmental Affairs United States Senate The Honorable William L Clay Chairman, Committee on Post Office and Civil Service House of Representatives The Honorable James B. King Director, Office of Personnel Management A quality wo...
Date Aug. 1, 1994 Report No. HEHS-94-222W Title

Special Publications: Health, Education, Employment, Social Security, Welfare, and Veterans Reports

United States General Accounting Office GAO August 1994 Health, Education, and Human Services Division Reports Health Education Employment Social Security Welfare Veterans GAO/HEHS-94-222W Preface The General Accounting Office (GAO), an arm of the Congress, was established to independently audit government agencies. GAO'S Health, s Education, and Human Services (HEHS) Division reviews the governme...
Date July 1, 1994 Report No. HEHS-94-199W Title

Special Publications: Health, Education, Employment, Social Security, Welfare, and Veterans Reports

GAO July 1994 United States General Accounting Office Health, Education, and Human Services Division Reports Health Education Employment Social Security Welfare Veterans GAOMEHS-94-199W Preface The GeneralAccounting Office (GAO), an arm of the Congress,was establishedto independentlyaudit governmentagencies.GAO'S Health, Education, and Human Services(HEHS) Division reviews the government’ s heal...
Date June 30, 1994 Report No. HEHS-94-138 Title

Workplace Regulation: Information on Selected Employer and Union Experiences

-4, m-B esters .,, i,. 3; , ., I :., : ., ,.: ( G-f-J ~~‘ t~~ti;~~~e 1 ** Health, Education, and Human Services Division B-254248 June 30,1994 The Honorable William D. Ford Chairman, Committee on Education and Labor House of Representatives The Honorable William F. Goodling Ranking Minority Member Committee on Education and Labor House of Representatives The Honorable Pat Williams Chairman, Subc...
Date June 29, 1994 Report No. T-OGC-94-2 Title

Application of Laws: Comments on the Congressional Accountability Act--S. 2071

United States General Accounting Office GAO For Release on Delivery Expected at 9:30 a.m., EDT, Wednesday, June 29, 1994 Testimony Before the Committee on Governmental Affairs United States Senate APPLICATION OF LAWS Comments on the Congressional Accountability Act—S.2071 Statement of Robert P. Murphy Acting General Counsel GAO/T-OGC-94-2 Mr. Chairman, Senator Roth, and Members of the Committee:...
Date May 24, 1994 Report No. T-GGD-94-162 Title

Postal Service: Role in a Competitive Communications Environment

United States General Accounting Office GAO Testimony Before the Committee on Post Office and Civil Service House of Representatives For Release 00 Delivery Expectedat 9:30 am. EDT Tuesday May 24,1994 POSTAL, SERVICE Role in a Competitive CommunicationsEnvironment Statement of Michael E. Motley Associate Director Government Business Operations Issues General Government Division - THE POSTAL SERVIC...
Date April 29, 1994 Report No. GGD-94-121BR Title

Federal Personnel: Architect of the Capitol's Personnel System Needs Improvement

United States General Accounting Office GAO April 1994 Briefing Report to the Chairman, Committee on Rules and Administration, U.S. Senate FEDERAL PERSONNEL Architect of the Capitol’ Personnel s System Needs Improvement 1 . GAO&G%9klZlBR 1 GAO United States General Accounting Office Washington, D.C. 20648 General Government Division B-256160 April 29,1994 The Honorable Wendell H. Ford Chairmaq C...
Date March 29, 1994 Report No. GGD-94-55 Title

Alternative Work Schedules: Many Agencies Do Not Allow Employees the Full Flexibility Permitted by Law

United States GeneraI Accounting Office Report to Congressional Committees I March 1994 ALTERNATIVE WORK SCHEDULES Many Agencies Do Not Allow Employees the Full Flexibility Permitted by Law GAO/GGD-94-55 GAO United States General Accounting Office Washington, D.C. 20548 /so9r< General Government Division B-249743 March ‘ 29,1994 The Honorable John Glenn Chairman, Committee on Governmental Affair...
Date March 4, 1994 Report No. HEHS-94-64 Title

Long-Term Care: Support For Elder Care Could Benefit the Government Workplace and the Elderly

United States General Accounting Office GAO tiarch 1994 Report to the Chairman, Subcommittee on Employment, Housing and Aviation Committee on Government Operations House of Representatives /so 272 LONG-TERM CARE Support for Elder Care Could Benefit the Government Workplace and the Elderly GAO/HEHS-94-64 1 Notice: This is a reprint of a GAO report. GAO United States General Accounting Office Washin...
Date Feb. 11, 1994 Report No. AIMD/GGD-94-90BR Title

Management Reforms: Examples of Public and Private Innovations to Improve Service Delivery

United States General Accounting Office Briefing Report to Congressional Requesters /50 February 1994 705 MANAGEMENT REFORMS Examples of Public and Private Innovations to Improve Service Delivery GAO/AIMD/GGD-94-90BR 3 i Notice: This is a reprint of a GAO report. GAO United States General Accounting Office Washington, D.C. 20548 Accounting and Information Management Division B-256369 February 11, ...
Date Feb. 1, 1994 Report No. HEHS-94-96W Title

Special Publications: Health, Education, Employment, and Income Security Reports

United States General Accounting Office GAO February 1994 Health, Education, and Human Services Division Health, Education, Employment, and Income Security Reports 6b0533 GAOIHEHS-94-96W / 1 sf27s ____ Preface The General Accounting Office (GAO), an arm of the Congress, was established to independently audit government agencies. GAO'S Health, Education, and Human Services (HEHS) Division [formerly...
Date Jan. 31, 1994 Report No. HEHS-94-60 Title

Long-Term Care: Private Sector Elder Care Could Yield Multiple Benefits

United States General Accounting Office GAO January 1994 Report to the Honorable Olympia Snowe, House of Representatives LONG-TERM CARE Private Sector Elder Care Could Yield Multiple Benefits GAWHEHS-94-60 L0 J 1 Notice: This is a reprint of a C$m I United Slates General Accounting Office Washington, D.C. 20548 Health, Education, and Humam Services Division B-249658 January 31,1994 The Honorable O...
Date Jan. 1, 1994 Report No. HEHS-94-83W Title

Special Publications: Reports on Health, Education, Employment and Training, and Income Security

United States General Accounting Offke jJo6J-t ; I GAO Jammy 1994 He&h,Education,andHuman Services Division I ) I 1 ? Reports on Health, Education, Employment and Training, and Income Security GAO/HEHS-94-83W ! ? Preface The General Accounting Office (GAO), an arm of the Congress, was established to independently audit government agencies. GAO'S Health, Education, and Human Services (HEHS) Divisio...
Date Dec. 9, 1993 Report No. GGD-94-36 Title

Legislative Employment: Operations of the Office of Fair Employment Practices Could Be Improved

United States General Accounting Office GAO December 1993 Report to the Co-Chairs of the Congressional Caucus for Women’ s Issues : LEGISLATIVE EMPLOYMENT ,Operationsof the ,’ .lOfficeof Ftir ‘ ~~Employrnent , Practices 1”1cCould Be Improved .’ ‘ .. :,“,:’!’ -‘ . .; ‘ . -;:; .,‘ , .‘ \’ ‘ . ., ’ ‘ .‘ j ,.‘ .‘ ,, I, GAO/GGD-94-38’ I., ,, j, :!I ., ‘ ’ ,...
Date Dec. 6, 1993 Report No. HRD-94-15FS Title

Occupational Safety and Health: Differences Between Program in the United States and Canada

GAO States Accounting Office Washington, D.C. 20548 General United Human Resources Division B-250248 December 6, 1993 The Honorable William D. Ford Chairman, Committee on Education and Labor House of Representatives Dear Mr. Chairman: Every year an estimated 1.7 million workers suffer disabling on-the-job injuries; 10,500 of these are fatal. In addition, 390,000 cases of occupational illness are ...
Date Nov. 15, 1993 Report No. GGD-94-21 Title

Whistleblower Protection: Reasons for Whistleblower Complainants' Dissatisfaction Need To Be Explored

1 Utited States General Accounting Office lLn?r&/- GAO November 1993 Report to the Chairmaxi, Subcommittee on the Civil Service, Committee on Post Office and Civil Service, House of Representatives WHISTLEBLOWER PROTECTION Reasons for Whistleblower Complainmts’ . Dissatisfaction Need To Be Explored :AO/GGD-94-21 Notice: This is a reprint of a GAO report. GAO United States General Accoanting Offi...
Date Oct. 28, 1993 Report No. 150180 Title

Government Operations: Views of Mid-Level Staff

United States General Accounting Offke Testimony Before the Committee on Government Operations, House of Representatives For Releaseon Delivery Expected at LO;00a.m.. EDT Thlrrsday, cktokr 28. 1993 Views of Mid-Level Staff Statementof Debra McKinney, Chair of GAO’ Mid-Level s Employees Council INTRODUCTION Good morning, Committee. Mr. Chairman and members of the I am My Name is Debra McKinney. a...
Date Oct. 5, 1993 Report No. T-OSI-94-1 Title

U.S. Forest Service: Independence Still Lacking in Law Enforcement Organization

United States General Accounting Office GAO For Releaseon Delivery Expected at IO:00 a.m., EDT Tuesday October5, 1993 Testimony Before the Subcommittee on Civil Service, Committee on Post Office and Civil Service, House of Representatives U.S. FOREST SERVICE IndependenceStill Lacking in Law Enforcement Organization Statement by Richard C. Stiener, Director Office of Special Investigations Mr. Chai...
Date Oct. 1, 1993 Report No. OIMC-94-2 Title

Special Publications: Administrative Services Guide

. ..^_. . .. _, - I.. ._. . _._ ,. -._.~ A Accidents and Injuries Personnel’ Employee Benefits Branch is GAO'S liaison between employees s who are injured on the job and the Department of Labor’ Office of s Workers Compensation Programs. Report on-the-job accidents resulting in injuries to your immediate supervisor and to the Employee Benefits Branch, which stocks all necessary forms. Employee...
Date Sept. 30, 1993 Report No. NSIAD-93-298 Title

Navy Contract: AOE 6 Shipbuilding Claims Settled But More Delays and Cost Growth Likely

S(*pt (~tttlwr l!)!H ) NAVY CONTRACT AQE 6 Shipbuilding Claims Settled but More Delays and Growth Likely -- (;AO,INSIAI)-!):3-2!)8 111 -..“,11-1”. l”_l-l ..-.- ...I ll.l.” .._._..- -.. . . _ .__. -_ _- _.._. -__----- -- -- GAO United States General Accounting Off’ice Washington, D.C. 20548 National Security and International Affairs Division B-261748 September 30,1993 The Honorable Danie...
Date Sept. 23, 1993 Report No. HRD-93-108 Title

VA Health Care: Labor Management and Quality-of-Care Issues at the Salem VA Medical Center

Report to the Honorable Ckwles S. Robb, U.S. Senate VA HEALTH CAINE Labor Management and Quality-of-Care Issues at the Salem VA Medical Center ll.RlR GARY 15b155 RESTRICTED--Not to be released outside the General Accounting Office unless specifically approved by the Office of Congressional . Relations. SsSOclr) RELEASED I I 1 /I 1 . ...”..-. ----. -- --.-. -- __.--... -_...-. I.,..lll-._ ..“...
Date June 24, 1993 Report No. T-GGD-93-37 Title

Performance Management: Comments on Reauthorization of the Performance Management and Recognition System

United StatesGeneral Accounting Office pkqsksf GAO For Releaseon Delivery Expected at 200 p.m. EDT Thursday June 24. 1993 Testimony Before the Subcommitteeon Compensation and Employee Benefits, Committee on Post Office and Civil Service, House of Representatives PERFORMANCE MANAGEMENT Comments on Reauthorization of the Performance Management and Recognition System Statementof Nancy R. Kingsbury, D...
Date June 16, 1993 Report No. GGD-93-46R Title

Justice and Law Enforcement: INS Corrective Action

GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-125051 June 16, 1993 The Honorable Jack Brooks Chairman, Committee on the Judiciary House of Representatives Dear Mr. Chairman: ~llllllll~ Ill 149407 This letter responds to your March 2, 1993, request for ' information concerning corrective actions negotiated between the Immigration and Naturalization...
Date April 26, 1993 Report No. GGD-93-31R Title

Government Operations: TQM Implementation at Transportation

GAO United States General Accounting Office Washington, D.C. 20648 General Government Division B-249779 April 26, 1993 Federico Pefia of Transportation The Honorable The Secretary Dear Mr. Secretary: I II 149018 Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality through organizationwide efforts based on facts and data. TQM also focuses...
Date April 26, 1993 Report No. GGD-93-30R Title

Government Operations: TQM Implementation at Treasury

,GAO United Statea General Accounting OffIce Washington, D.C. 20548 General Government Division B-249779 April 26, 1993 Lloyd Bentsen of the Treasury The Honorable The Secretary Dear Mr. Secretary: Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality through organizationwide efforts based on facts and data. TQM also focuses business proc...
Date April 26, 1993 Report No. GGD-93-29R Title

Government Operations: TQM Implementation in the Navy

i 144al~ United States General Accounting OffIce Washington, D.C. 20548 General Government Division -- . *GAO B-249779 April 26, 1993 B. Kelso, the Navy the Navy II The Honorable Frank Acting Secretary of ATTN: Comptroller NCB-53 Dear Mr. Secretary: of Ill Ill lllllIlllll 149016 Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality throug...
Date April 14, 1993 Report No. GGD-93-28R Title

Government Operations: TQM Implementation at NASA

United States General Accounting Office Washington, D.C. 20648 Genersl Government Division B-249779 April 14, 1993 The Honorable Daniel S. Goldin Administrator, National Aeronautics and Space Administration Dear Mr. Goldin: Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality through TQM also organizationwide efforts based on facts and d...
Date April 2, 1993 Report No. GGD-93-20R Title

Employment: TQM Implementation in Veterans Affairs

GAO United States General Accounting Office Washington, D.C. 20548 General Government Divtslon El-249779 April 2, 1993 The Honorable Jesse Brown Secretary of Veterans Affairs Dear Mr. Secretary: Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality through organizationwide efforts based on facts and data. TQM also focuses business process...
Date March 31, 1993 Report No. T-GGD-93-19 Title

Whistleblower Protection: Employees' Awareness and Impact of the Whistleblower Protection Act of 1989

\Lf’uhd~ United States General Accounting Office I \\ Testimony Before the Subcommittee on the Civil Service Committee on Post Office and Civil Service House of Representatives For Release on Delivery Expectad at 1O:OO a.m. EST Wednesday March 31, 1993 WHISTLEBLOWER PROTECTION Employees’ Awareness and Impact of the Whistleblower Protection Act of 1989 Statement of Nancy R. Kingsbury, Director ...
Date March 31, 1993 Report No. GGD-93-17R Title

Employment: TQM Implementation in the Army

GAO united statm Wubla(rton,D,C.20548 General Accomting omce General Govermnent Division B-249779 March 31, 1993 The Honorable John W. Shannon Acting Secretary of the Army Dear Mr. Secretary: Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality through organizationwide efforts based on facts and data. TQM also focuses business processes ...
Date March 30, 1993 Report No. GGD-93-16R Title

Employment: TQM Implementation at Agriculture

u GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-249779 March 30, 1993 The Honorable The Secretary Mike Espy of Agriculture Dear Mr. Secretary: Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality through TQM also organizationwide efforts based on facts and data. focuses business processe...
Date March 30, 1993 Report No. GGD-93-19R Title

Employment: TQM Implementation at Commerce

GAO United States General Accounting Ofrice Washington, D.C. 20648 General Government Division B-249779 March 30,-1993 The Honorable The Secretary Dear Mr. Ronald H. Brown of Commerce 148862 Secretary: Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality through organizationwide efforts based on facts and data. TQM also focuses business ...
Date March 30, 1993 Report No. GGD-93-21R Title

Employment: TQM Implementation at Energy

Y d GAO United Stat&e General Accounting O!flce Wmhington, D.C. 20548 General Government Divieion B-249779 March 30, 1993 The Honorable The Secretary Hazel R. O'Leary of Energy Dear Madam Secretary: Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality through TQM also organizationwide efforts based on facts and data. focuses business pro...
Date March 30, 1993 Report No. GGD-93-22R Title

Employment: TQM Implementation at EPA

GAO unitedsw General Accounting Office Washington, D.C. 20548 Genod Government Division B-249779 March 30, 1993 The Honorable Administrator Environmental Carol M. Browner Protection Agency Dear Ms. Browner: Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality through organizationwide efforts based on facts and data. TQM also focuses busi...
Date March 30, 1993 Report No. GGD-93-23R Title

Employment: TQM Implementation at GSA

GAO United Statee General Accounting OfWe Wrrhington, D.C. 20548 General Govemnrent Divbion B-249779 March 30, 1993 The Honorable Dennis J. Fischer Acting Administrator General Services Administration Dear Mr. Fischer: Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality through organizationwide efforts based on facts and data. TQM also ...
Date March 30, 1993 Report No. GGD-93-24R Title

Economic Development: TQM Implementation at HHS

’ GAO United Staten General Accounting Offlee Wadington, D.C. 20548 General Government Divieion B-249779 March 30, 1993 The Honorable The Secretary Services Donna E. Shalala of Health and Human 148856 Dear Madam Secretary: Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality through organizationwide efforts based on facts and data. TQM...
Date March 30, 1993 Report No. GGD-93-25R Title

Employment: TQM Implementation at Interior

GAO United States General Accounting Of’fice Washing&n, D.C. 20548 General Government Division B-249779 March 30, 1993 The Honorable The Secretary Bruce Babbitt of the Interior Dear Mr. Secretary: Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality through TQM also organizationwide efforts based on facts and data. focuses business pro...