| Date |
Report No. |
Title |
| Date Oct. 28, 1993 |
Report No. 150180 |
Title
United States General Accounting Offke Testimony
Before the Committee on Government Operations, House of Representatives For Releaseon Delivery Expected at LO;00a.m.. EDT Thlrrsday, cktokr 28. 1993 Views of Mid-Level Staff Statementof Debra McKinney, Chair of GAO’ Mid-Level s Employees Council INTRODUCTION
Good morning,
Committee. Mr. Chairman and members of the I am My Name is Debra McKinney. a... |
| Date Oct. 26, 1993 |
Report No. T-OPP-94-1 |
Title
United States General Accounting OfFice GAO
For Release on Delivery Expected at 1090 a.m., EDT Tuesday, Octohcr 26. I993 Testimony
Before the Committee on Government Operations, U.S. House of Representatives CONGRESSIONAL OVERSIGHT The General Accounting Office
Statement of Charles A. Bowsher Comptroller General of the United States 3 Mr. Chairman and Members of the Committee: I am pleased to be h... |
| Date Oct. 1, 1993 |
Report No. 150615 |
Title
United Statea General Accomtinn OffIce .--_,. _*-* .. _ -. - GAO An Address by Charles k Bowsher Comptroller General of the United States October1993 Reinventing Government: Do It Now, Do It Right! , An address by Charles A. Bowsher, Comptroller General of the United States. This text has been adapted from remarks delivered before the National Association of State Auditors, Comptrollers and Treasu... |
| Date July 1, 1993 |
Report No. TI-93-1 |
Title
~. United States General Accounting O f i c e.-. - R m g Institute .July 1993 1992 n m g and Education Report f TI Mission The Training Institute supports GAO's mission by fostering an environment for continuuus learning. Our mission is t o promote exemplary organizational effectiveness and productivity, as well as individual performance and satisfaction, by delivering high-quality and timely trai... |
| Date June 10, 1993 |
Report No. T-OPP-93-1 |
Title
United States General Accounttip Office Testimony
Before the Joint Committee on the Organization of Congress For Release on Delivery Expected at 10:00 a.m., Thursday, June lo,1993 CONGRESSIONAL SUPPORT AGENCIES The Role of the General Accounting Office
Statement of Charles A. Bowsher Comptroller General of the United States II IllIll Ml
149342 GAO/T-OPP-93-1 : ‘“; Chairmen and Members of the J... |
| Date April 26, 1993 |
Report No. GGD-93-31R |
Title
GAO United States General Accounting Office Washington, D.C. 20648 General Government Division B-249779 April 26, 1993 Federico Pefia of Transportation The Honorable The Secretary Dear Mr. Secretary: I II
149018 Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality through organizationwide efforts based on facts and data. TQM also focuses... |
| Date April 26, 1993 |
Report No. GGD-93-30R |
Title
,GAO United Statea General Accounting OffIce Washington, D.C. 20548 General Government Division B-249779
April 26, 1993 Lloyd Bentsen of the Treasury The Honorable The Secretary Dear Mr. Secretary: Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality through organizationwide efforts based on facts and data. TQM also focuses business proc... |
| Date April 26, 1993 |
Report No. GGD-93-29R |
Title
i 144al~
United States General Accounting OffIce Washington, D.C. 20548 General Government Division -- . *GAO B-249779 April 26, 1993 B. Kelso, the Navy the Navy II The Honorable Frank Acting Secretary of ATTN: Comptroller NCB-53 Dear Mr. Secretary: of Ill Ill lllllIlllll
149016 Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality throug... |
| Date April 14, 1993 |
Report No. GGD-93-28R |
Title
United States General Accounting Office Washington, D.C. 20648 Genersl Government Division B-249779
April 14, 1993 The Honorable Daniel S. Goldin Administrator, National Aeronautics and Space Administration Dear Mr. Goldin: Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality through TQM also organizationwide efforts based on facts and d... |
| Date April 2, 1993 |
Report No. GGD-93-20R |
Title
GAO United States General Accounting Office Washington, D.C. 20548 General Government Divtslon El-249779 April 2, 1993 The Honorable Jesse Brown Secretary of Veterans Affairs Dear Mr. Secretary: Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality through organizationwide efforts based on facts and data. TQM also focuses business process... |
| Date March 31, 1993 |
Report No. GGD-93-17R |
Title
GAO united statm Wubla(rton,D,C.20548
General Accomting omce General Govermnent Division B-249779 March 31, 1993 The Honorable John W. Shannon Acting Secretary of the Army Dear Mr. Secretary: Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality through organizationwide efforts based on facts and data. TQM also focuses business processes ... |
| Date March 30, 1993 |
Report No. GGD-93-16R |
Title
u GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-249779 March 30, 1993 The Honorable The Secretary Mike Espy of Agriculture Dear Mr. Secretary: Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality through TQM also organizationwide efforts based on facts and data. focuses business processe... |
| Date March 30, 1993 |
Report No. GGD-93-19R |
Title
GAO United States General Accounting Ofrice Washington, D.C. 20648 General Government Division B-249779 March 30,-1993 The Honorable The Secretary Dear
Mr. Ronald H. Brown of Commerce 148862 Secretary: Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality through organizationwide efforts based on facts and data. TQM also focuses business ... |
| Date March 30, 1993 |
Report No. GGD-93-21R |
Title
Y d GAO United Stat&e General Accounting O!flce Wmhington, D.C. 20548 General Government Divieion B-249779 March 30, 1993 The Honorable The Secretary Hazel R. O'Leary of Energy Dear Madam Secretary: Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality through TQM also organizationwide efforts based on facts and data. focuses business pro... |
| Date March 30, 1993 |
Report No. GGD-93-22R |
Title
GAO unitedsw General Accounting Office Washington, D.C. 20548 Genod Government Division B-249779 March 30, 1993 The Honorable Administrator Environmental Carol M. Browner Protection Agency Dear Ms. Browner: Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality through organizationwide efforts based on facts and data. TQM also focuses busi... |
| Date March 30, 1993 |
Report No. GGD-93-23R |
Title
GAO United Statee General Accounting OfWe Wrrhington, D.C. 20548 General Govemnrent Divbion B-249779 March 30, 1993 The Honorable Dennis J. Fischer Acting Administrator General Services Administration Dear Mr. Fischer: Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality through organizationwide efforts based on facts and data. TQM also ... |
| Date March 30, 1993 |
Report No. GGD-93-24R |
Title
’ GAO United Staten General Accounting Offlee Wadington, D.C. 20548 General Government Divieion B-249779 March 30, 1993 The Honorable The Secretary Services Donna E. Shalala of Health and Human
148856 Dear Madam Secretary: Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality through organizationwide efforts based on facts and data. TQM... |
| Date March 30, 1993 |
Report No. GGD-93-25R |
Title
GAO United States General Accounting Of’fice Washing&n, D.C. 20548 General Government Division B-249779 March 30, 1993 The Honorable The Secretary Bruce Babbitt of the Interior Dear Mr. Secretary: Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality through TQM also organizationwide efforts based on facts and data. focuses business pro... |
| Date March 30, 1993 |
Report No. GGD-93-26R |
Title
’ GAO United Statea Generd Accounting Of!lce W~hington, D.C. 20648 General Government Divbion B-249779 March 30, 1993 The Honorable Janet Reno The Attorney General Dear Madam Attorney General: Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality through TQM also organizationwide efforts based on facts and data. focuses business process... |
| Date March 30, 1993 |
Report No. GGD-93-18R |
Title
GAO United States General Accounting Of’flce Washington, D.C. 20648 General Government Division B-249779 March 30, 1993 The Honorable Michael B. Donley Acting Secretary of the Air Force Dear Mr. Secretary: Total Quality Management (TQM) is a management approach that strives to achieve continuous improvement of quality through TQM also organizationwide efforts based on facts and data. focuses bus... |
| Date March 23, 1993 |
Report No. T-GGD-93-14 |
Title
United Stabs General Accounting Off’ice (4a!BS~* ’ GAO
For releaseon Delivery Expectedat 1O:OO EST a.m. Tuesday March 23,1993 Testimony
Beforethe Subcommittee on LegislationandNationalSecurity, Committeeon Government Operations U.S. Houseof Representatives IMPROVING GOVERNMENT Measuring Performanceand Acting on Proposalsfor Change
Statement CharlesA. Bowsher of ComptrollerGeneralof the United ... |
| Date March 11, 1993 |
Report No. T-GGD-93-9 |
Title
United States General Accounting Office GAO
For release Delivery on Expected at 9:30 a.m.EST m&Y March ll,l!X’3 Testimony
Before the Committee on Governmental Affairs United StatesSenate IMPROVING GOVE-NT Need to Reexamine Organization and Perfornnance
Statementof CharlesA. Bowsher Comptroller General of the United States llllIllIllllllll
148736
A ‘:>.. ‘.,,_ .’ ,( ‘,’ “,., :.: r Mr.... |
| Date March 1, 1993 |
Report No. QMG-93-1 |
Title
GAO United States General Accounting Office Washington, D.C. 20548
Comptroller General of the United States March 1993
All GAO Employees effort to continually improve our operations takes an important step forward with the publication of the attached plan. It represents the best thinking to date of many GAO customers and employees. Specifically, we surveyed some of our most important customers an... |
| Date Feb. 24, 1993 |
Report No. GGD-93-57 |
Title
” 1 FEDERAL PERFORMANCE MANAGEMENT Agencies Need Greater Flexibility in Designing Their Systems RESTRICTED--Not to be released outside the General Accounting Office unless specifically approved by the Office of Congressional Relations. 556598 RELEASED - GAO United States General Accounting Office Washington, D.C. 20648 General Government Division B-251339 February 24,1993 The Honorable David Pry... |
| Date Jan. 26, 1993 |
Report No. T-OCG-93-3 |
Title
: c United States GeneralAccountingOfRce Testimony For Release on Delivery Tuesday, January 26, 1993 Fiscal Year 1994 Budget Estimates General Accounting Office for the 148431 Statement of Charles A. Bowsher Comptroller General of the United States Before the Subcommittee on Legislative Committee on Appropriations U.S. House of Representatives ~ GAO/T-OCG-93-3 GAO Form (12/@7) 160 Mr. Chairman her... |
| Date Jan. 8, 1993 |
Report No. T-OCG-93-1 |
Title
United States General Accounting Off& Testimony
Before the Committee on GovernmentalMairs United StatesSenate For Releaseon Delivery Expectedat 9:30 am. EST Friday January8,1993 MAJOR ISSUES FACING A NEW CONGRESS AND A NEW ADMINISTRATION
Statementof CharlesA. Bowsher Comptroller Generalof the United States GAO/T-OCG-93-1 Mr. Chairman and Members of the Committee: facing It is a pleasure to appear ... |
| Date Jan. 1, 1993 |
Report No. 150666 |
Title
,-.. F---L .- ^ --- - Table of Contents 10 37 GAO’s Mission We seek to achieve honest, efficient management and full accountability throughout government. We serve the public interest by providing Members of Congress and others who make policy with accurate information, unbiased analysis, and objective recommendations on how best to use public resources in support of the security and well-being ... |
| Date Dec. 1, 1992 |
Report No. TQM-92-1 |
Title
.’ . ‘. : ,’ ! 1
‘.,. 1 ?ROCESS
‘, : 8, ,.‘: ;‘,A c L lpyright 0 1988,1991, QUALTEC, INC., All Rights Reserved J I 0 1991, QUALTEC, INC. QTM i/l 5/W Reprinted with permission for the U.S. General Accounting Office Team :.Member ” Manual
Thii team-member manual was developed to provide the Quality Improvement (QI) team member with an understanding of the Quality Improvement Problem... |
| Date Oct. 1, 1992 |
Report No. GGD-93-9BR |
Title
I .A ., United States General Accounting O ffice ---- P : GAO
October 1992 Briefing Report to the Honorable Donald Ritter, House of Representatives Q U ALITY MANAGEMENT Survey of Federal O rganizations
.,.- II Illlllllll Ill
147742 G l/GGD-93-9BR General Government, Division B-249779 October 1, 1992 The Honorable Donald Ritter House of Representatives Dear Mr. Ritter: This briefing report is the f... |
| Date June 23, 1992 |
Report No. T-GGD-92-55 |
Title
United States General Accounting Office GAO
For Releaseon Delivery Expectedat lOk0 a.m. EDT Tuesday June 23,1992 Testimony
Before the Subcommitteeon Legislation and National Security Committee on GovernmentOperations House of Representatives VALUEENGINEERING Usefulness Well Established When Applied Appropriately
Statementof L. Nye Stevens,Director GovernmentBusinessOperationsIssues General Governm... |
| Date Jan. 28, 1992 |
Report No. T-OCG-92-2 |
Title
United States General Accounting Oflice / vr73a GAO
For Release Delivery Tuesday, January 28, on 1992 Testimony Fiscal General Year 1993 Budget Accounting Office Estimates for the Statement of Charles A. Bowsher Comptroller General of the United States Before the Subcommittee on Legislative Committee on Appropriations U.S. House of Rep%--sentatives /T-OCG - 92 - 2
GAOForm 160(12,/87) Mr. Chairman ... |
| Date Jan. 27, 1992 |
Report No. T-NSIAD-92-7 |
Title
United States General Accounting Office GAO
For Release On Delivery Expected at 10:00 a.m., EST Monday, January 27, 1992 Testimony
Before the Task Force on Urgent Fiscal Issues,Committee on the Budget, Houseof Representatives AUTOMOTIVE INDUSTRY The Competitive Challenge to U.S. Companies
Statementof Allan I. Mendelowitz, Director, International Trade, Energy, and FinanceIssues,National Security a... |
| Date Jan. 1, 1992 |
Report No. TQM-92-2 |
Title
/QK?sz 5- Total Quality Management
QI story: Tools and
Techniques A Guidebook for Teams Reprinted with permission for the U.S. General Accounting Office GAO/TQM-92-2 1 QI story: Tools and Techniques First Edition Copyright 0 1991 by QUALTEC QUALITY SERVICES, INC., All Rights Reserved 113al U.S. Hwy. I. SuitE 400 palm Beach Gardens. FL 33408 [mm] 247-987 1 printed in the United States of America. N... |
| Date Jan. 1, 1992 |
Report No. 146024 |
Title
RETOOLING THE SPACE PROGRAM Choices challenges and EXPLORING QUALITY MANAGEMENT Can TQM work in gowemmen&? RISKS UNKNOWN ThePentagm ‘s d~em’ence on foreign mm-es NUMBER WINTER 14 1991/92 THE C+&-‘J
NUMBER 14 WINTER 1991/92
A QUARTERLY SPONSORED BY THE U.S. GENERAL ACCOUNTING OFFICE JOURNAL
c 0 N T E N T S
l TOWARD THE MOON, ASTEROIDS, AND MARS 3
11 Wikzm K. Hartmann
l NASA: CHOICES AND CHALL... |
| Date Jan. 1, 1992 |
Report No. 146029 |
Title
EXPLORING QUALITY MANAGEMENT JohnE. Watson Thomas Hopp &f W -1 THE PRIVATE SECTOR’S EXPERIENCE WITH TOTAL QUALITYMANAGEMENT X that created the copier industry-the company whose name is synonymouswith plain-paper copyingfaced a tough challenge during the 1970s. As Japanese copiers of comparable quality and lower price were shipped into North America, Xerox’s share of the North American market p... |
| Date Jan. 1, 1992 |
Report No. 146030 |
Title
EXPLORING QUALITY MANAGEMENT 2 - HE U.S. GENERAL Accounting Office is adopting a new agencywide management system-a version of total quality management (TQM) specifically adapted to the character and mission of GAO. Experts have visited GAO to explain quality management and the ways in which other organizations have made it work; a GAO Quality Council meets regularly to determine how to make it wo... |
| Date Nov. 14, 1991 |
Report No. T-NSIAD-92-5 |
Title
United States General Accounting Offke ‘- GAO
For Release On Delivery Expected at 1O:oOa.m. EST Thursday November 14.1991 Testimony
Before the Committee on Small Business, House of Representatives JAPANESE-AFFILIAITED AUTOMAKERS Management Practices Related to Purchasing Parts
Statement of Allan I. Mendelowi tz, Director, International Trade, Energy, and Finance Issues, National Security and Int... |
| Date Nov. 1, 1991 |
Report No. QMG-92-1 |
Title
United States General Accounting Office GAO
November 1991 Quality Improvement Plan: Early Implementation CONTINlJOUS IMPROVEMENT ::II ,:‘. ..x.&g#&~i The Quality Challenge GAO,‘QMG92-1 Comptroller General of the United States November 199 1 All GAO Employees Attached is our plan for implementing quality management in GAO. It reflects the work of many people at all levels, and sets out our goal... |
| Date June 24, 1991 |
Report No. T-GGD-91-48 |
Title
United States General Accounting Office Testimony For Release on Delivery Expected at 2:30 p.m. EDT Monday June 24, 1991 IMMIGRATION Being Taken, MANAGEMENT: But Problems Actions Remain Statement of J. William Gadsby Federal Director, General Government Management Division Issues Before the Subcommittee on Immigration Refugee Affairs Committee on the Judiciary United States Senate and GAO/GGD-T-91... |
| Date June 5, 1991 |
Report No. T-GGD-91-39 |
Title
. United States Cieneral Accounting wtice / A, u I 5 * GAO Testimony Ill llllll lllllll
144042 For Release on Delivery Expected at 10:00 a.m. EM: Wednesday June 5, 1991 Postage Staq Prcduction and Procurement Staterrwznt of L. Nye Stevens t Director, Governmen Business Operations Issues General Government Division Before the carmittee on Post Office and Civil Service Subca7mittee on Postal Operati... |
| Date May 2, 1991 |
Report No. NSIAD-91-190SV |
Title
tnayo I.99 1 PRACTICAS DE ADMINISTRACION Mejora el rendimiento de las compafihs en 10sEE.UU. por 10s esfuerzos de calidad 145908 (M)/NSIAD-9 l- 19OSV GAO United States General Accounting Offlce Washington, D.C. 20648 National Security and International Afthim Division FH43493 2 de mayo de 1991 Sefior Donald Ritter Ckmara de Representantes Estimsdo seAor Ritter: En respuesta a su petici&, hemos exa... |
| Date May 2, 1991 |
Report No. NSIAD-91-190 |
Title
.““_..” .- ..----. ... -_.-_------.- -----..--lJrli~t4---- Sf.at.w Gtbnthral Acw)urlt,itrg ..-. ..II -----. ---.- ----- Office _._.I__--_ GAO
Ma v 1!I!) I Report, to the E-Ionoral~le Ihnald Iiit;t,er, Howe of’ IiepYvtsent,atives MANAGEMENT PRACTICES U.S. Companies Improve Performance Through Quality Efforts National Security and International Affairs Division B-243493 May 2,199l The Honora... |
| Date Dec. 1, 1990 |
Report No. ACG/OPS-91-1 |
Title
United States General Accounting Office Office of the Assistant Comptroller General for Operations December 1990 Management: Scoping Study For internal GAO,‘ ACGOps-91-l GAO use Preface The Office of the Assistant Comptroller General for Operations prepared this Quality Management: Scoping Study in response to a Comptroller General request to follow up on the June 6, 1990, visit to GAO by Dr. W.... |
| Date March 20, 1990 |
Report No. T-NSIAD-90-22 |
Title
United States General Accounting Office Testimony For Release on Delivery Expected at 9:30 a.m. EST Tuesday March 20, 1990 Comprehensive Quality Management Statement of Allan I. Mendelowitz, International Trade Director and Finance Issues Before the Subcommittee on Science, Research, and Technology Committee on Science, Space, and Technology U.S. House of Representatives GAO/T-NSIAD-90-22 GAO Form... |
| Date Sept. 22, 1988 |
Report No. T-NSIAD-88-47 |
Title
United States General Accounting Office 13L%5d Testimony For Release on Delivery Expected at 1O:OO a.m. EDT Thursday September 22, 1988 Foreign U.S. Direct Automobile Investment Industry in the Statement of Allan I. Mendelowitz Senior Associate Director National Security and International Division Before the Subcommittee on International and Trade House Committee on Foreign Affairs Economic Affair... |
