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QI Story Tools and Techniques: A Guidebook for Teams

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Report Type Reports and Testimonies
Report Date Jan. 1, 1992
Report No. TQM-92-2
Subject
Summary:

GAO presented a guide for total quality management (TQM). The guide discussed: (1) TQM concepts; (2) an overview of the TQM story; and (3) the tools and techniques of TQM.

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