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Reengineering Organizations: Results of a GAO Symposium

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Report Type Reports and Testimonies
Report Date Dec. 13, 1994
Report No. NSIAD-95-34
Subject
Summary:

In light of the Pentagon's efforts to streamline its business practices, GAO conducted a symposium in June 1994 on private sector best practices in reengineering. Five principles for effective reengineering emerged from the symposium. The principles reflect the panelists' views, which are not necessarily those of GAO. First, top management must be supportive of and engaged in reengineering efforts to remove barriers and drive success. Second, an organization's culture must be receptive to reengineering goals and principles. Third, major improvements and savings are realized by focusing on the business from a process rather than a functional perspective. Fourth, reengineering processes should be chosen on the basis of a clear notion of customer needs, anticipated benefits, and potential for success. Fifth, process owners should manage reengineering projects with teams that are cross-functional, maintain a proper scope, focus on customer metrics, and enforce implementation timeliness.

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