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GAO Reports by subject "Best practices"

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Date Report No. Title
Date June 29, 1999 Report No. T-NSIAD-99-213 Title

Recovery Auditing: Reducing Overpayments, Achieving Accountability, and the Government Waste Corrections Act of 1999

United States General Accounting Office GAO For Release on Delivery Expected at 2 p.m., EST Tuesday, June 29, 1999 Testimony Before the Subcommittee on Government Management, Information and Technology, Committee on Government Reform, House of Representatives RECOVERY AUDITING Reducing Overpayments, Achieving Accountability, and the Government Waste Corrections Act of 1999 Statement of David M. Wa...
Date June 23, 1999 Report No. NSIAD-99-138 Title

Defense Transportation: Plan Needed for Evaluating the Navy Personal Property Pilot

United States General Accounting Office GAO June 1999 Report to Congressional Committees DEFENSE TRANSPORTATION Plan Needed for Evaluating the Navy Personal Property Pilot GAO/NSIAD-99-138 United States General Accounting Office Washington, D.C. 20548 National Security and International Affairs Division B-282502 Letter June 23, 1999 Congressional Committees Since 1994, the Department of Defense (D...
Date June 16, 1999 Report No. AIMD-99-201R Title

Information Management: GSA's Effort to Develop Year 2000 Business Continuity and Contingency Plans for Telecommunications Systems

n aA0 United states General Accounting Of&e Washington, D.C. 20548 Accounting and Information Management Division B-282829.1 June 16,1999 The Honorable David J. Barram Administrator, GeneralServicesAdministration Subject: GSA’ Effort to DevelouYear 2000BusinessContinuitv and s Contingencv Plans for TelecommunicationsS&ems Dear Mr. Bar-ram: On March 25,1999, we met with GeneralServiceAdministrati...
Date June 15, 1999 Report No. AIMD/GGD-99-206 Title

Tax Systems Modernization: Results of Review of IRS' Initial Expenditure Plan

United States General Accounting Office GAO June 1999 Report to Congressional Requesters TAX SYSTEMS MODERNIZATION Results of Review of IRS’ Initial Expenditure Plan GAO/AIMD/GGD-99-206 United States General Accounting Office Washington, D.C. 20548 Accounting and Information Management Division B-282877.1 Letter June 15, 1999 The Honorable Ben Nighthorse Campbell Chairman The Honorable Byron L. ...
Date April 23, 1999 Report No. AIMD-99-150R Title

U.S. Postal Service: Subcommittee Questions Concerning Year 2000 Challenges Facing the Service

GAO United States General Accounting Offfice Washington, D.C. 20548 Accounting and Information Management Division B-282525 April 23,1999 The Honorable John M. McHugh Chairman The Honorable Chaka Fattah Ranking Minority Member Subcommitteeon the Postal Service Committee on GovernmentReform House of Representatives Subject: U.S. Postal Service: SubcommitteeQuestions Concerning Year 2000 ChallengesF...
Date April 15, 1999 Report No. T-AIMD-99-146 Title

Information Security: The Melissa Computer Virus Demonstrates Urgent Need for Stronger Protection Over Systems and Sensitive Data

GAO For Release on Delivery Expected at 10 a.m. Thursday, April 15, 1999 United States General Accounting Office Testimony Before the Subcommittee on Technology, Committee on Science, House of Representatives INFORMATION SECURITY The Melissa Computer Virus Demonstrates Urgent Need for Stronger Protection Over Systems and Sensitive Data Statement of Keith A. Rhodes Technical Director for Computers ...
Date March 17, 1999 Report No. T-NSIAD-99-116 Title

Defense Acquisition: Best Commercial Practices Can Improve Program Outcomes

United States General Accounting Office GAO For Release on Delivery on Wednesday, March 17, 1999 Testimony Before the Subcommittee on Readiness and Management Support, Committee on Armed Services, U.S. Senate DEFENSE ACQUISITION Best Commercial Practices Can Improve Program Outcomes Statement for the Record by Louis J. Rodrigues, Director, Defense Acquisitions Issues, National Security and Interna...
Date March 12, 1999 Report No. HEHS-99-25 Title

SSA Disability Redesign: Actions Needed to Enhance Future Progress

United States General Accounting Office GAO March 1999 Report to the Chairman, Subcommittee on Social Security, Committee on Ways and Means, House of Representatives SSA DISABILITY REDESIGN Actions Needed to Enhance Future Progress GAO/HEHS-99-25 GAO United States General Accounting Office Washington, D.C. 20548 Health, Education, and Human Services Division B-277774 March 12, 1999 The Honorable E...
Date March 10, 1999 Report No. NSIAD-99-58 Title

Gender Issues: Medical Support for Female Soldiers Deployed to Bosnia

United States General Accounting Office GAO March 1999 Report to the Ranking Minority Member, Subcommittee on Readiness and Management Support, Committee on Armed Services, U.S. Senate GENDER ISSUES Medical Support for Female Soldiers Deployed to Bosnia GAO/NSIAD-99-58 GAO United States General Accounting Office Washington, D.C. 20548 National Security and International Affairs Division B-281815 L...
Date March 10, 1999 Report No. T-HEHS-99-75 Title

Defense Health Care: Need for Top-to-Bottom Redesign of Pharmacy Programs

GAO For Release on Delivery Expected at 1:00 p.m. EST Wednesday, March 10, 1999 United States General Accounting Office Testimony Before the Subcommittee on Military Personnel, Committee on Armed Services, House of Representatives DEFENSE HEALTH CARE Need for Top-to-Bottom Redesign of Pharmacy Programs Statement of Stephen P. Backhus, Director Veterans’ Affairs and Military Health Care Issues Hea...
Date March 4, 1999 Report No. T-NSIAD/AIMD-99-99 Title

State Department: Major Management Challenges and Program Risks

GAO For Release on Delivery Expected at 2:00 p.m., EST Thursday, March 4, 1999 United States General Accounting Office Testimony Before the Subcommittee on International Operations, Committee on Foreign Relations, U.S. Senate STATE DEPARTMENT Major Management Challenges and Program Risks Statement of Benjamin F Nelson, Director, International . Relations and Trade Issues, National Security and Int...
Date Feb. 26, 1999 Report No. GGD/AIMD-99-69 Title

Agency Performance Plans: Examples of Practices That Can Improve Usefulness to Decisionmakers

United States General Accounting Office GAO February 1999 Report to the Chairman, Committee on Governmental Affairs, U.S. Senate AGENCY PERFORMANCE PLANS Examples of Practices That Can Improve Usefulness to Decisionmakers GAO/GGD/AIMD-99-69 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-279902 February 26, 1999 The Honorable Fred Thompson Chairman,...
Date Dec. 18, 1998 Report No. AIMD-99-25 Title

HUD Information Systems: Improved Management Practices Needed to Control Integration Cost and Schedule

United States General Accounting Office GAO December 1998 Report to the Chairman, Subcommittee on Housing and Community Opportunity, Committee on Banking and Financial Services, House of Representatives HUD INFORMATION SYSTEMS Improved Management Practices Needed to Control Integration Cost and Schedule GAO/AIMD-99-25 GAO United States General Accounting Office Washington, D.C. 20548 Accounting an...
Date Dec. 11, 1998 Report No. GGD-99-16 Title

Managing for Results: Measuring Program Results That Are Under Limited Federal Control

United States General Accounting Office GAO December 1998 Report to the Committee on Labor and Human Resources, U.S. Senate MANAGING FOR RESULTS Measuring Program Results That Are Under Limited Federal Control GAO/GGD-99-16 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-280633 December 11, 1998 The Honorable James M. Jeffords Chairman The Honorable...
Date Dec. 1, 1998 Report No. AIMD-99-32 Title

Executive Guide: Leading Practices in Capital Decision-Making

United States General Accounting Office GAO December 1998 Accounting and Information Management Division EXECUTIVE GUIDE Leading Practices in Capital Decision-Making GAO/AIMD-99-32 Preface Federal government spending on major physical capital investments is projected to total over $68 billion in fiscal year 1999. While federal agencies historically make large numbers of capital acquisitions annual...
Date Oct. 2, 1998 Report No. AIMD-99-9R Title

Financial Management: Comparison of the Arthur Andersen Study and the Ernst and Young Financial Audit of the National Institutes of Health

GAO United States General Accounting Office Washington, D.C. 20548 Accounting and Information Management Division B-275735 October 2, 1998 The Honorable John Edward Porter Chairman, Subcommittee on Labor, Health and Human Services, Education, and Related Ag encies Committee on Appropriations House of Representatives Subject: Financial Management: Comnarison of the Arthur Andersen Studv and the Ern...
Date Sept. 29, 1998 Report No. NSIAD-98-242 Title

Department of State IRM: Modernization Program at Risk Absent Full Implementation of Key Best Practices

United States General Accounting Office GAO September 1998 Report to Congressional Requesters DEPARTMENT OF STATE IRM Modernization Program at Risk Absent Full Implementation of Key Best Practices GAO/NSIAD-98-242 GAO United States General Accounting Office Washington, D.C. 20548 National Security and International Affairs Division B-280832 September 29, 1998 The Honorable Harold Rogers Chairman, ...
Date Sept. 16, 1998 Report No. T-NSIAD-98-232 Title

HIV/AIDS: Observations on USAID and U.N. Prevention Efforts

United States General Accounting Office GAO For Release on Delivery Expected at 9:30 a.m., EDT Wednesday, September 16, 1998 Testimony Before the House International Relations Committee HIV/AIDS Observations on USAID and U.N. Prevention Efforts Statement for the Record by Benjamin F. Nelson, Director, International Relations and Trade Issues, National Security and International Affairs Division GA...
Date July 31, 1998 Report No. NSIAD-98-128 Title

State Department: Options for Reducing Overseas Housing and Furniture Costs

United States General Accounting Office GAO July 1998 Report to Congressional Committees STATE DEPARTMENT Options for Reducing Overseas Housing and Furniture Costs GAO/NSIAD-98-128 GAO United States General Accounting Office Washington, D.C. 20548 National Security and International Affairs Division B-279560 July 31, 1998 Congressional Committees: The Department of State and other U.S. government ...
Date June 12, 1998 Report No. HEHS-98-176 Title

Defense Health Care: Fully Integrated Pharmacy System Would Improve Service and Cost-Effectiveness

United States General Accounting Office GAO June 1998 Report to Congressional Committees DEFENSE HEALTH CARE Fully Integrated Pharmacy System Would Improve Service and Cost-Effectiveness GAO/HEHS-98-176 GAO United States General Accounting Office Washington, D.C. 20548 Health, Education, and Human Services Division B-277613 June 12, 1998 The Honorable Dirk Kempthorne Chairman The Honorable Max Cle...
Date June 10, 1998 Report No. GGD-98-112 Title

Tax Administration: Increasing EFT Usage for Installment Agreements Could Benefit IRS

United States General Accounting Office GAO June 1998 Report to Congressional Requesters TAX ADMINISTRATION Increasing EFT Usage for Installment Agreements Could Benefit IRS GAO/GGD-98-112 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-275098 June 10, 1998 The Honorable Bill Archer Chairman, Committee on Ways and Means House of Representatives The ...
Date May 1, 1998 Report No. AIMD-98-68 Title

Executive Guide: Information Security Management--Learning From Leading Organizations

United States General Accounting Office GAO May 1998 Accounting and Information Management Division Executive Guide Information Security Management Learning From Leading Organizations Preface Increased computer interconnectivity and the popularity of the Internet are offering organizations of all types unprecedented opportunities to improve operations by reducing paper processing, cutting costs, a...
Date April 10, 1998 Report No. HEHS-98-136R Title

Defense Health Care: Operational Difficulties and System Uncertainties Pose Continuing Challenges for TRICARE

GAO United States General Accounting Offke Washington, D.C. 20648 Health, Education and Human Services Division L QZZJ B-279735 April 10, 1998 The Honorable Stephen E. Buyer Chairman, Subcommittee on Military Personnel Committee on National Security House of Representatives Subject: Defense Health Care: Operational Difficulties and Svstem Uncertainties Pose Continuing Challenges for TRICARE Dear h...
Date April 1, 1998 Report No. GGD-10.1.20 Title

The Results Act: An Evaluator's Guide to Assessing Agency Annual Performance Plans

United States General Accounting Office GAO April 1998 Version 1 General Government Division The Results Act An Evaluator’s Guide to Assessing Agency Annual Performance Plans GAO/GGD-10.1.20 Preface As Congress seeks to reduce the cost and improve the performance of the federal government, holding agencies accountable for results is believed to be key to better management of programs. However, C...
Date March 20, 1998 Report No. RCED-98-86 Title

HUD Management: Information on HUD's 2020 Management Reform Plan

United States General Accounting Office GAO March 1998 Report to Congressional Requesters HUD MANAGEMENT Information on HUD’s 2020 Management Reform Plan GAO/RCED-98-86 GAO United States General Accounting Office Washington, D.C. 20548 Resources, Community, and Economic Development Division B-279193 March 20, 1998 The Honorable Edolphus Towns Ranking Minority Member Subcommittee on Human Resourc...
Date March 18, 1998 Report No. T-NSIAD-98-123 Title

Defense Acquisition: Improved Program Outcomes Are Possible

United States General Accounting Office GAO For Release on Delivery Expected at 9:30 a.m.,EST Wednesday, March 18, 1998 Testimony Before the Subcommittee on Acquisition and Technology, Committee on Armed Services, U.S. Senate DEFENSE ACQUISITION Improved Program Outcomes Are Possible Statement of Louis J. Rodrigues, Director, Defense Acquisitions Issues, National Security and International Affairs...
Date March 17, 1998 Report No. NSIAD-98-87 Title

Best Practices: DOD Can Help Suppliers Contribute More to Weapon System Programs

United States General Accounting Office GAO March 1998 Report to the Subcommittee on Acquisition and Technology, Committee on Armed Services, U.S. Senate BEST PRACTICES DOD Can Help Suppliers Contribute More to Weapon System Programs GAO/NSIAD-98-87 GAO United States General Accounting Office Washington, D.C. 20548 National Security and International Affairs Division B-275845 March 17, 1998 The Ho...
Date March 13, 1998 Report No. T-NSIAD/AIMD-98-122 Title

Defense Management: Challenges Facing DOD in Implementing Defense Reform Initiatives

United States General Accounting Office GAO For Release on Delivery Expected at 10:00 a.m., EST Friday, March 13, 1998 Testimony Before the Subcommittee on Military Readiness, Committee on National Security, House of Representatives DEFENSE MANAGEMENT Challenges Facing DOD in Implementing Defense Reform Initiatives Statement of David R. Warren, Director, Defense Management Issues, National Securit...
Date March 1, 1998 Report No. AIMD-98-89 Title

Executive Guide: Measuring Performance and Demonstrating Results of Information Technology Investments

United States General Accounting Office Accounting and Information Management Division ________________________________________________ March 1998 GAO Executive Guide Measuring Performance and Demonstrating Results of Information Technology Investments GAO/AIMD-98-89 Preface The Government Performance and Results Act of 1993 requires government executives to focus on defining missions, setting goa...
Date Feb. 27, 1998 Report No. NSIAD-98-97 Title

Inventory Management: DOD Can Build on Progress by Using Best Practices for Reparable Parts

United States General Accounting Office GAO February 1998 Report to Congressional Committees INVENTORY MANAGEMENT DOD Can Build on Progress by Using Best Practices for Reparable Parts GAO/NSIAD-98-97 GAO United States General Accounting Office Washington, D.C. 20548 National Security and International Affairs Division B-279179 February 27, 1998 The Honorable Strom Thurmond Chairman The Honorable C...
Date Feb. 24, 1998 Report No. NSIAD-98-56 Title

Best Practices: Successful Application to Weapon Acquisitions Requires Changes in DOD's Environment

United States General Accounting Office GAO February 1998 Report to the Subcommittee on Acquisition and Technology, Committee on Armed Services, U.S. Senate BEST PRACTICES Successful Application to Weapon Acquisitions Requires Changes in DOD’s Environment GAO/NSIAD-98-56 GAO United States General Accounting Office Washington, D.C. 20548 National Security and International Affairs Division B-2758...
Date Feb. 19, 1998 Report No. GGD-98-41 Title

Managing for Results: Experiences of Selected Credit Programs

United States General Accounting Office GAO February 1998 Report to the Director, Office of Management and Budget MANAGING FOR RESULTS Experiences of Selected Credit Programs GAO/GGD-98-41 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-275125 February 19, 1998 The Honorable Franklin D. Raines Director, Office of Management and Budget Dear Mr. Raine...
Date Feb. 13, 1998 Report No. RCED-98-81R Title

Child Nutrition Programs: Reauthorization Issues

1 3 A0 United States General Accounting Office Washington, D.C. 20548 Resources, Community, Economic Development and Division B-279207 February 13, 1998 Congressional Committees Subject: Child Nutrition Programs: Reauthorization Issues The legislative authority for several child nutrition programs administered by the U.S. Department of Agriculture’ (IJSDA) Food and Nutrition Service s expires by...
Date Feb. 1, 1998 Report No. GGD/AIMD-10.1.18 Title

Agencies' Annual Performance Plans Under the Results Act: An Assessment Guide to Facilitate Congressional Decisionmaking

United States General Accounting Office GAO February 1998 Version 1 General Government Division Accounting and Information Management Division AGENCIES’ ANNUAL PERFORMANCE PLANS UNDER THE RESULTS ACT An Assessment Guide to Facilitate Congressional Decisionmaking GAO/GGD/AIMD-10.1.18 Preface As Congress seeks to reduce the cost and improve the performance of the federal government, there is a bro...
Date Jan. 20, 1998 Report No. NSIAD-98-47 Title

Defense Inventory Management: Expanding Use of Best Practices for Hardware Items Can Reduce Logistics Costs

United States General Accounting Office GAO January 1998 Report to the Ranking Minority Member, Committee on Armed Services, U.S. Senate DEFENSE INVENTORY MANAGEMENT Expanding Use of Best Practices for Hardware Items Can Reduce Logistics Costs GAO/NSIAD-98-47 GAO United States General Accounting Office Washington, D.C. 20548 National Security and International Affairs Division B-278395 January 20,...
Date Jan. 8, 1998 Report No. NSIAD/RCED-98-23 Title

Best Practices: Elements Critical to Successfully Reducing Unneeded RDT&E Infrastructure

United States General Accounting Office GAO January 1998 Report to Congressional Requesters BEST PRACTICES Elements Critical to Successfully Reducing Unneeded RDT&E Infrastructure GAO/NSIAD/RCED-98-23 GAO United States General Accounting Office Washington, D.C. 20548 National Security and International Affairs Division B-277529 January 8, 1998 The Honorable Sam Brownback Chairman, Subcommittee on ...
Date Oct. 17, 1997 Report No. NSIAD-98-19 Title

State Department: Using Best Practices to Relocate Employees Could Reduce Costs and Improve Service

United States General Accounting Office GAO October 1997 Report to Congressional Committees STATE DEPARTMENT Using Best Practices to Relocate Employees Could Reduce Costs and Improve Service GAO/NSIAD-98-19 GAO United States General Accounting Office Washington, D.C. 20548 National Security and International Affairs Division B-277431 October 17, 1997 Congressional Committees In the past few years,...
Date Sept. 1, 1997 Report No. AIMD-10.1.14 Title

Year 2000 Computing Crisis: An Assessment Guide

United States General Accounting Office GAO September 1997 Accounting and Information Management Division Year 2000 Computing Crisis: An Assessment Guide GAO/AIMD-10.1.14 The year 2000 is not rocket science, but it is the largest project ever to be undertaken by the IT organization. The complexity of the project is not in the solution but rather in the size and scope of the project itself. This me...
Date July 24, 1997 Report No. T-NSIAD-97-214 Title

Inventory Management: Greater Use of Best Practices Could Reduce DOD's Logistics Costs

United States General Accounting Office GAO For Release on Delivery Expected at 12:00 p.m., EDT Thursday, July 24, 1997 Testimony Before the Subcommittee on National Security, International Affairs, and Criminal Justice, Committee on Government Reform and Oversight, House of Representatives INVENTORY MANAGEMENT Greater Use of Best Practices Could Reduce DOD’s Logistics Costs Statement of David R...
Date July 24, 1997 Report No. RCED-97-181 Title

Superfund: Integrated Site Assessments May Expedite Cleanups

United States General Accounting Office GAO July 1997 Report to Congressional Requesters SUPERFUND Integrated Site Assessments May Expedite Cleanups GAO/RCED-97-181 GAO United States General Accounting Office Washington, D.C. 20548 Resources, Community, and Economic Development Division B-277186 July 24, 1997 Congressional Requesters The Comprehensive Environmental Response, Compensation, and Liab...
Date July 18, 1997 Report No. GGD-97-129R Title

Internal Revenue Service: Issues Affecting IRS' Private Debt Collection Pilot

GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-275430 July 18, 1997 The Honorable Nancy L. Johnson Chairman, Subcommittee on Oversight Committee on Ways and Means House of Representatives Subject: Internal Revenue Service: Collection Pilot Issues Affecting IRS’ Private Debt Dear Chairman Johnson: This letter responds to your request that we summa...
Date July 11, 1997 Report No. HEHS-97-174R Title

The Results Act: Observations on VA's June 1997 Draft Strategic Plan

United States General Accounting Office GAO September 1997 GAO/HEHS-97-174R GAO United States General Accounting Office Washington, D.C. 20548 Health, Education, and Human Services Division B-277393 July 11, 1997 The Honorable Richard K. Armey Majority Leader House of Representatives The Honorable John Kasich Chairman, Committee on the Budget House of Representatives The Honorable Dan Burton Chair...
Date June 10, 1997 Report No. NSIAD-97-173R Title

State Department: Provision of Residential Furniture Inconsistent With Best Practices

GAO United States General Accounting Office Wastington, D.C. 20548 National Sec+ity and International Affairs Division B-277166 June 10, 1997 The Honorable Madeleine K. Albright The Secretary of State Subject: State Denartment: Provision of Residential Furniture With Best Practices Inconsistent Dear Madam Secretary: We are reviewing the State Department’ process for relocating employees s overse...
Date May 21, 1997 Report No. RCED-97-126 Title

School Meal Programs: Sharing Information on Best Practices May Improve Programs' Operations

United States General Accounting Office GAO May 1997 Report to the Secretary of Agriculture SCHOOL MEAL PROGRAMS Sharing Information on Best Practices May Improve Programs’ Operations GAO/RCED-97-126 GAO United States General Accounting Office Washington, D.C. 20548 Resources, Community, and Economic Development Division B-276623 May 21, 1997 The Honorable Dan Glickman The Secretary of Agricultu...
Date May 5, 1997 Report No. NSIAD-97-108 Title

Major Acquisitions: Significant Changes Underway in DOD's Earned Value Management Process

United States General Accounting Office GAO May 1997 Report to the Subcommittee on Acquisition and Technology, Committee on Armed Services, U.S. Senate MAJOR ACQUISITIONS Significant Changes Underway in DOD’s Earned Value Management Process GAO/NSIAD-97-108 GAO United States General Accounting Office Washington, D.C. 20548 National Security and International Affairs Division B-276406 May 5, 1997...
Date May 1, 1997 Report No. GGD-10.1.16 Title

Agencies' Strategic Plans Under GPRA: Key Questions to Facilitate Congressional Review (Version 1)

United States General Accounting Office GAO May 1997 Version 1 GeneralGovernmentDivision Agencies’ StrategicPlans UnderGPRA: Key Questions to Facilitate Congressional Review GAo/GGD-lo.l.16 t Preface Under the Government Performance and Results Act (GPRA) of 1993, every major federal agency must now ask itself some basic questions: What is our mission? What are our goals and how will we achieve ...
Date April 15, 1997 Report No. NSIAD-97-82 Title

Inventory Management: The Army Could Reduce Logistics Costs for Aviation Parts by Adopting Best Practices

United States General Accounting Office GAO April 1997 Report to the Ranking Minority Member, Committee on Armed Services, U.S. Senate INVENTORY MANAGEMENT The Army Could Reduce Logistics Costs for Aviation Parts by Adopting Best Practices GAO/NSIAD-97-82 GAO United States General Accounting Office Washington, D.C. 20548 National Security and International Affairs Division B-272662 April 15, 1997 ...
Date April 1, 1997 Report No. AIMD-10.1.15 Title

Special Publications: Business Process Reengineering Assessment Guide--Version 3

United States General Accounting Office GAO May 1997 Version 3 Accounting and Information Management Division Business Process Reengineering Assessment Guide GAO/AIMD-10.1.15 PREFACE Business process reengineering (BPR) began as a private sector technique to help organizations fundamentally rethink how they do their work in order to dramatically improve customer service, cut operational costs, and...
Date March 20, 1997 Report No. T-NSIAD-97-109 Title

Defense Inventory Management: Problems, Progress, and Additional Actions Needed

United States General Accounting Office GAO For Release on Delivery Expected at 9:30 a.m., EST Thursday, March 20, 1997 Testimony Before the Subcommittee on National Security, International Affairs, and Criminal Justice, Committee on Government Reform and Oversight, House of Representatives DEFENSE INVENTORY MANAGEMENT Problems, Progress, and Additional Actions Needed Statement by Henry L. Hinton,...
Date March 10, 1997 Report No. GGD-97-46R Title

Hispanic Employment: Best Practices Used by Selected Agencies and Companies

A!!!! w United States General Accounting Of&e Washington, D-C. 20548 General Government Division B-260223 March 10, 1997 The Honorable Xavier Becerra Chairman, Congressional Hispanic Caucus House of Representatives Subject: Hisnanic Emnlovment: Best Practices Used bv Selected Agencies and Companies Dear Mr. Chairman The former Chairman of the Congressional Hispanic Caucus, Representative Ed Pastor...