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Telecommunications: Overview of the Cramming Problem

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Report Type Reports and Testimonies
Report Date Oct. 25, 1999
Report No. T-RCED-00-28
Subject
Summary:

Cramming is the inclusion of unauthorized, misleading, or deceptive charges on a consumer's telephone bill. This testimony, which draws on a recent GAO report (GAO/RCED-99-193, July 1999), focuses on Internet-related cramming directed at small businesses. GAO discusses (1) the extent of cramming complaints, (2) state and federal regulatory initiatives to protect consumers from cramming, and (3) state and federal enforcement actions against companies engaged in cramming.

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