| Date |
Report No. |
Title |
| Date Oct. 28, 2010 |
Report No. GAO-11-13SP |
Title
|
| Date June 17, 2009 |
Report No. GAO-09-800T |
Title
United States Government Accountability Office GAO
For Release on Delivery Expected at 2:30 a.m. EDT Wednesday, June 17, 2009 Testimony Before the Committee on Commerce, Science, and Transportation, United States Senate TELECOMMUNICATIONS Preliminary Observations about Consumer Satisfaction and Problems with Wireless Phone Service and FCC’s Efforts to Assist Consumers with Complaints
Statement o... |
| Date June 19, 2008 |
Report No. GAO-08-916T |
Title
United States Government Accountability Office GAO
For Release on Delivery Expected at 10:00 p.m. EDT Thursday, June 19, 2008 Testimony Before the Subcommittee on Oversight, Committee on Ways and Means, House of Representatives TAX ADMINISTRATION Data on the Effects of the Economic Stimulus Program on the Internal Revenue Service’s Telephone Service and Costs
Statement for the Record by James R.... |
| Date June 13, 2008 |
Report No. GAO-08-633 |
Title
United States Government Accountability Office GAO
June 2008 Report to Congressional Committees TELECOMMUNICATIONS FCC Needs to Improve Performance Management and Strengthen Oversight of the High-Cost Program GAO-08-633 June 2008 TELECOMMUNICATIONS Highlights
Highlights of GAO-08-633, a report to congressional committees Accountability Integrity Reliability FCC Needs to Improve Performance Managem... |
| Date June 13, 2008 |
Report No. GAO-08-662SP |
Title
|
| Date July 6, 2007 |
Report No. GAO-07-875 |
Title
United States Government Accountability Office GAO
July 2007 Report to Congressional Requesters ALIEN DETENTION STANDARDS Telephone Access Problems Were Pervasive at Detention Facilities; Other Deficiencies Did Not Show a Pattern of Noncompliance GAO-07-875 July 2007 ALIEN DETENTION STANDARDS Highlights
Highlights of GAO-07-875, a report to congressional requesters Accountability Integrity Reliabi... |
| Date March 7, 2006 |
Report No. GAO-06-513T |
Title
United States Government Accountability Office GAO
For Release on Delivery Expected at 10 a.m. EST Tuesday, March 7, 2006 Testimony Before the Committee on Commerce, Science, and Transportation, U.S. Senate TELECOMMUNICATIONS Challenges to Assessing and Improving Telecommunications for Native Americans on Tribal Lands
Statement of Mark Goldstein, Director Physical Infrastructure Issues GAO-06-513T... |
| Date Jan. 11, 2006 |
Report No. GAO-06-189 |
Title
United States Government Accountability Office GAO
January 2006 Report to Congressional Requesters TELECOMMUNICATIONS Challenges to Assessing and Improving Telecommunications For Native Americans on Tribal Lands GAO-06-189 a January 2006 TELECOMMUNICATIONS Highlights
Highlights of GAO-06-189, a report to congressional requesters Accountability Integrity Reliability Challenges to Assessing and Impr... |
| Date Jan. 28, 2005 |
Report No. GAO-05-113 |
Title
United States Government Accountability Office GAO
January 2005 Report to Congressional Committees TELEMARKETING Implementation of the National Do-Not-Call Registry GAO-05-113 January 2005 TELEMARKETING Highlights
Highlights of GAO-05-113, a report to congressional committees Accountability Integrity Reliability Implementation of the National Do-NotCall Registry Why GAO Did This Study
In response ... |
| Date Dec. 8, 2004 |
Report No. GAO-05-130 |
Title
United States Government Accountability Office GAO
December 2004 Report to Congressional Committees MEDICARE Accuracy of Responses from the 1-800-MEDICARE Help Line Should Be Improved GAO-05-130 December 2004 - MEDICARE
Accountability Integrity Reliability Highlights
Highlights of GAO-05-130, a report to congressional committees Accuracy of Responses from the 1-800MEDICARE Help Line Should Be Impr... |
| Date Nov. 15, 2004 |
Report No. GAO-05-67 |
Title
United States Government Accountability Office GAO
November 2004 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives TAX ADMINISTRATION IRS Improved Performance in the 2004 Filing Season, But Better Data on the Quality of Some Services Are Needed GAO-05-67 a November 2004 TAX ADMINISTRATION Highlights
Highlights of GAO-05-67, a report to Chairma... |
| Date July 16, 2004 |
Report No. GAO-04-669 |
Title
United States Government Accountability Office GAO
July 2004 Report to the Ranking Minority Member, Subcommittee on Health, Committee on Ways and Means, House of Representatives MEDICARE Call Centers Need to Improve Responses to Policy-Oriented Questions from Providers GAO-04-669 July 2004 MEDICARE Call Centers Need to Improve Responses to Policy-Oriented Questions from Providers Highlights of GAO... |
| Date Feb. 17, 2004 |
Report No. GAO-04-372 |
Title
United States General Accounting Office GAO
February 2004 Report to the Committee on Finance, U.S. Senate TAX ADMINISTRATION IRS Issued Advance Child Tax Credit Payments on Time but Should Study Lessons Learned GAO-04-372 a February 2004 TAX ADMINISTRATION IRS Issued Advance Child Tax Credit Payments on Time but Should Study Lessons Learned Highlights of GAO-04-372, a report to the Chairman and Ra... |
| Date Feb. 4, 2004 |
Report No. GAO-04-241 |
Title
United States General Accounting Office GAO
February 2004 Report to the Subcommittee on Antitrust, Competition Policy and Consumer Rights, Committee on the Judiciary, U.S. Senate TELECOMMUNICATIONS Wire-Based Competition Benefited Consumers in Selected Markets GAO-04-241 a February 2004 TELECOMMUNICATIONS Wire-Based Competition Benefited Consumers in Selected Markets Highlights of GAO-04-241, a re... |
| Date Nov. 7, 2003 |
Report No. GAO-04-55 |
Title
United States General Accounting Office GAO November 2003 Report to the Chairman, Subcommittee on Communications, Committee on Commerce, Science, and Transportation, U.S. Senate TELECOMMUNICATIONS Uneven Implementation of Wireless Enhanced 911 Raises Prospect of Piecemeal Availability for Years to Come GAO-04-55 a November 2003 TELECOMMUNICATIONS Uneven Implementation of Wireless Enhanced 911 Rais... |
| Date March 31, 2003 |
Report No. GAO-03-494 |
Title
United States General Accounting Office GAO
March 2003 Report to the Chairman, Subcommittee on Wellness and Human Rights, Committee on Government Reform, House of Representatives DIETARY SUPPLEMENTS Review of Health-Related Call Records for Users of Metabolife 356 GAO-03-494 a March 2003 DIETARY SUPPLEMENTS
Highlights of GAO-03-494, a report to the Chairman, Subcommittee on Wellness and Human Righ... |
| Date April 9, 2002 |
Report No. GAO-02-580T |
Title
United States General Accounting Office GAO Testimony
Before the Subcommittee on Oversight, Committee on Ways and Means, House of Representatives For Release on Delivery Expected at 2:00 p.m., Tuesday, April 9, 2002 INTERNAL REVENUE SERVICE Assessment of Budget Request for Fiscal Year 2003 and Interim Results of 2002 Tax Filing Season
Statement of James R. White, Director, Tax Issues and Randolph ... |
| Date Feb. 4, 2002 |
Report No. GAO-02-187 |
Title
United States General Accounting Office GAO February 2002 Report to the Ranking Minority Member, Subcommittee on Telecommunications and the Internet, Committee on Energy and Commerce, House of Representatives TELECOMMUNICATIONS Federal and State Universal Service Programs and Challenges to Funding GAO-02-187 United States General Accounting Office February 2002 G A O
Accountability Integrity Relia... |
| Date Dec. 21, 2001 |
Report No. GAO-02-144 |
Title
United States General Accounting Office GAO
December 2001 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives TAX ADMINISTRATION Assessment of IRS' 2001 Tax Filing Season GAO-02-144 Contents Letter
Results in Brief Background Scope and Methodology With Two Significant Exceptions, Processing of Returns and Refunds Went Smoothly Despite Various Ef... |
| Date Dec. 7, 2001 |
Report No. GAO-02-212 |
Title
United States General Accounting Office GAO
December 2001 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives IRS TELEPHONE ASSISTANCE Limited Progress and Missed Opportunities to Analyze Performance in the 2001 Filing Season GAO-02-212 Contents Letter
Results in Brief Background Scope and Methodology IRS Made Limited Progress Toward Providing W... |
| Date Oct. 24, 2001 |
Report No. GAO-02-44 |
Title
United States General Accounting Office GAO
October 2001 Report to the Ranking Minority Member, Subcommittee on Housing and Transportation, Committee on Banking, Housing, and Urban Affairs, U.S. Senate SINGLE-FAMILY HOUSING Current Information Systems Do Not Fully Support the Business Processes at HUD's Homeownership Centers GAO-02-44 Contents Letter
Results in Brief Background Homeownership Cente... |
| Date April 6, 2001 |
Report No. GAO-01-189 |
Title
United States General Accounting Office GAO
April 2001 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives IRS TELEPHONE ASSISTANCE Quality of Service Mixed in the 2000 Filing Season and Below IRS’ Long-Term Goal GAO-01-189 Contents Letter
Results in Brief Background Scope, and Methodology Telephone Assistance Results Were Mixed and Fell Short... |
| Date Jan. 30, 2001 |
Report No. GAO-01-144 |
Title
United States General Accounting Office GAO
January 2001 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives IRS TELEPHONE ASSISTANCE Opportunities to Improve Human Capital Management GAO-01-144 Contents Letter
Results in Brief Background Scope and Methodology IRS Plans to Base Staffing on Strategic Goals Rather Than Annual Funding Call Sites Fa... |
| Date Dec. 22, 2000 |
Report No. GAO-01-158 |
Title
United States General Accounting Office GAO
December 2000 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives TAX ADMINISTRATION Assessment of IRS’ 2000 Tax Filing Season GAO-01-158 Contents Letter
Results in Brief Scope and Methodology Processing Operations Went Well Improvements Made in Assisting Taxpayers and Measuring Performance, but More... |
| Date Oct. 12, 2000 |
Report No. GAO-01-93 |
Title
United States General Accounting Office GAO
October 2000 Report to the Subcommittee on Antitrust, Business Rights and Competition, Committee on the Judiciary, U.S. Senate TELECOMMUNICATIONS Technological and Regulatory Factors Affecting Consumer Choice of Internet Providers GAO-01-93 Contents Letter Appendixes
Appendix I: Scope and Methodology 3 38 42 46 49 Appendix II: Definition of Internet Acce... |
| Date Oct. 3, 2000 |
Report No. GAO-01-72T |
Title
United States General Accounting Office GAO
For Release on Delivery 10:00 a.m. EDT Tuesday October 3, 2000 Testimony
Before the Subcommittee on Workforce Protections Committee on Education and the Workforce House of Representatives OFFICE OF WORKERS’ COMPENSATION PROGRAMS Goals and Monitoring Are Needed to Further Improve Customer Communications
Statement of Michael Brostek, Director Tax Adminis... |
| Date Aug. 31, 2000 |
Report No. RCED-00-237 |
Title
United States General Accounting Office GAO
August 2000 Report to the Ranking Minority Member, Committee on Commerce, Science, and Transportation, U.S. Senate TELECOMMUNICATIONS Issues Related to Local Telephone Service GAO/RCED-00-237 Contents Letter Appendixes
Appendix I: Scope and Methodology 3 30 32 51 Appendix II: Trends for Percent of Customers Dissatisfied, 1996 and 1999 Appendix III: GAO C... |
| Date Aug. 22, 2000 |
Report No. GGD-00-161 |
Title
United States General Accounting Office GAO
August 2000 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives CUSTOMER SERVICE Human Capital Management at Selected Public and Private Call Centers GAO/GGD-00-161 United States General Accounting Office Washington, D.C. 20548 General Government Division B-282816 August 22, 2000 The Honorable Amo Houg... |
| Date Jan. 31, 2000 |
Report No. RCED-00-68 |
Title
United States General Accounting Office GAO
January 2000 Report to the Chairman, Committee on Small Business, U.S. Senate TELECOMMUNICATIONS Update on State-Level Cramming Complaints and Enforcement Actions GAO/RCED-00-68 United States General Accounting Office Washington, D.C. 20548 Resources, Community, and Economic Development Division B-284409 January 31, 2000 The Honorable Christopher Bond Ch... |
| Date Jan. 25, 2000 |
Report No. RCED-00-38 |
Title
United States General Accounting Office GAO
January 2000 Report to the Subcommittee on Antitrust, Business Rights and Competition, Committee on the Judiciary, U.S. Senate TELECOMMUNICATIONS Development of Competition in Local Telephone Markets GAO/RCED-00-38 Contents Letter Appendixes
Appendix I: Appendix II: Objectives, Scope, and Methodology Responses to Survey of State Utility Commissions 3 36 ... |
| Date Dec. 15, 1999 |
Report No. GGD-00-37 |
Title
United States General Accounting Office GAO
December 1999 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives TAX ADMINISTRATION IRS’ 1999 Tax Filing Season GAO/GGD-00-37 United States General Accounting Office Washington, D.C. 20548 General Government Division B-281530 December 15, 1999 The Honorable Amo Houghton Chairman, Subcommittee on Ove... |
| Date Oct. 25, 1999 |
Report No. T-RCED-00-28 |
Title
United States General Accounting Office GAO
For Release on Delivery Expected at 1:00 p.m. EDT Monday October 25, 1999 Testimony
Before the Committee on Small Business, U.S. Senate TELECOMMUNICATIONS Overview of the Cramming Problem
Statement of Stanley J. Czerwinski, Associate Director, Housing and Community Development Issues, Resources, Community, and Economic Development Division GAO/T-RCED-00-... |
| Date Aug. 20, 1999 |
Report No. RCED-99-223 |
Title
United States General Accounting Office GAO
August 1999 Report to Congressional Requesters TELECOMMUNICATIONS Process by Which Mergers of Local Telephone Companies Are Reviewed GAO/RCED-99-223 GAO United States General Accounting Office Washington, D.C. 20548 Resources, Community, and Economic Development Division B-281828 August 20, 1999 The Honorable Mike DeWine Chairman The Honorable Herb Kohl ... |
| Date July 27, 1999 |
Report No. RCED-99-193 |
Title
United States General Accounting Office GAO
July 1999 Report to the Chairman, Permanent Subcommittee on Investigations, Committee on Governmental Affairs, U.S. Senate TELECOMMUNICATIONS State and Federal Actions to Curb Slamming and Cramming GAO/RCED-99-193 United States General Accounting Office Washington, D.C. 20548 Resources, Community, and Economic Development Division B-281703 Letter July 27... |
| Date Dec. 31, 1998 |
Report No. GGD-99-21 |
Title
United States General Accounting Office GAO
December 1998 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives TAX ADMINISTRATION IRS’ 1998 Tax Filing Season GAO/GGD-99-21 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-279310 December 31, 1998 The Honorable Nancy L. Johnson Chairman, Subcommitte... |
| Date April 23, 1998 |
Report No. T-OSI-98-11 |
Title
United States General Accounting Office GAO
For Release on Delivery Expected at 9:30 a.m., EDT Thursday April 23, 1998 Testimony
Before the Permanent Subcommittee on Investigations, Committee on Governmental Affairs, U.S. Senate TELECOMMUNICATIONS Telephone Slamming and Its Harmful Effects
Statement of Eljay B. Bowron Assistant Comptroller General for Special Investigations Office of Special Inves... |
| Date April 21, 1998 |
Report No. OSI-98-10 |
Title
United States General Accounting Office GAO
April 1998 Report to the Chairman, Permanent Subcommittee on Investigations, Committee on Governmental Affairs, U.S. Senate TELECOMMUNICATIONS Telephone Slamming and Its Harmful Effects GAO/OSI-98-10 GAO United States General Accounting Office Washington, D.C. 20548 Office of Special Investigations B-279628 April 21, 1998 The Honorable Susan M. Collins C... |
| Date March 31, 1998 |
Report No. T-RCED/OGC-98-84 |
Title
United States General Accounting Office GAO
For Release on Deliver Expected at 10.00 a.m. EST Tuesday March 31, 1998 Testimony
Before the Subcommittee on Telecommunications, Trade and Consumer Protection, Committee on Commerce, House of Representatives TELECOMMUNICATIONS FCC Lacked Authority to Create Corporations to Administer Universal Service Programs
Statement of Robert P. Murphy, General Coun... |
| Date March 31, 1998 |
Report No. T-GGD/AIMD-98-114 |
Title
United States General Accounting Office GAO
For Release on Delivery Expected at 2:00 p.m.EST Tuesday March 31, 1998 Testimony
Before the Subcommittee on Oversight, House Committee on Ways and Means TAX ADMINISTRATION IRS’ Fiscal Year 1999 Budget Request and Fiscal Year 1998 Filing Season
Statement of Lynda D. Willis, Director, Tax Policy and Administration Issues, General Government Division GAO... |
| Date Dec. 29, 1997 |
Report No. GGD-98-33 |
Title
United States General Accounting Office GAO
December 1997 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives TAX ADMINISTRATION IRS’ 1997 Tax Filing Season GAO/GGD-98-33 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-276564 December 29, 1997 The Honorable Nancy L. Johnson Chairman, Subcommitte... |
| Date Dec. 8, 1997 |
Report No. HEHS-98-56R |
Title
GAO UnitedStates General AccomtingOffIce Wmhin#on,D.C.20648 w B-278086 December8, 1997 The Honorable Barbara B. Ke~elly Ranking Minority Member, Subcommittee on Social Security Committee on Ways and Means House of Representatives Subject: Social Securitv AdminWration: Information on Monitoring 8OQ Number Telenhone Calls Dear Ms. Ke~elly: In 1988,the Social Security AdmirU&ion (SSA) establisheda to... |
| Date July 3, 1997 |
Report No. GGD-97-126R |
Title
GAO United States General Accounting OBice Washington, D.C. 20548 General Government Division B-276896 July 3, 1997 The Honorable Carl Levin United States Senate Subject: Internal Revenue Service: IRS’Field Office Restructuring in Michigan Dear Senator Levirx This letter responds to your request for information on the Internal Revenue Service’ (IRS) most recent field office restructuring effor... |
| Date June 11, 1997 |
Report No. HEHS-97-79 |
Title
United States General Accounting Office GAO
June 1997 Report to the Chairman, Subcommittee on Social Security, Committee on Ways and Means, House of Representatives SOCIAL SECURITY ADMINISTRATION More Cost-Effective Approaches Exist to Further Improve 800-Number Service GAO/HEHS-97-79 GAO United States General Accounting Office Washington, D.C. 20548 Health, Education, and Human Services Division ... |
| Date May 20, 1997 |
Report No. HEHS-97-101 |
Title
United States General Accounting Office GAO
May 1997 Report to the Chairman, Subcommittee on Social Security, Committee on Ways and Means, House of Representatives SSA BENEFIT ESTIMATE STATEMENTS Additional Data Needed to Improve Workload Management GAO/HEHS-97-101 GAO United States General Accounting Office Washington, D.C. 20548 Health, Education, and Human Services Division B-266284 May 20, 199... |
| Date May 12, 1997 |
Report No. GGD-97-102R |
Title
United States General Accounting Office Washin@on, D.C. 20548 General Government Division B-216887 May 12, 1997 The Honorable Sheila Jackson Lee House of Representatives Subject: Internet Census and Use Estimates Dear Ms. Jackson Lee: On February 12, 1997, your office requested information relevant to your proposal for a national Internet census. As agreed with your office, our objectives in this ... |
| Date March 18, 1997 |
Report No. T-GGD/AIMD-97-66 |
Title
United States General Accounting Office GAO
For Release on Delivery Expected at 11:00 a.m. EST Tuesday, March 18, 1997 Testimony
Before the Subcommittee on Oversight, Committee on Ways and Means, House of Representatives TAX ADMINISTRATION IRS’ Fiscal Year 1997 Spending, 1997 Filing Season, and Fiscal Year 1998 Budget Request
Statement of Lynda D. Willis, Director, Tax Policy and Administration ... |
| Date Dec. 18, 1996 |
Report No. GGD-97-25 |
Title
United States General Accounting Office GAO
December 1996 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives IRS’ 1996 TAX FILING SEASON Performance Goals Generally Met; Efforts to Modernize Had Mixed Results G A O years
1921 - 1996 GAO/GGD-97-25 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-... |
| Date Oct. 16, 1996 |
Report No. GGD-97-6 |
Title
United States General Accounting Office GAO
October 1996 Report to the Chairman, Subcommittee on Treasury, Postal Service, and General Government, Committee on Appropriations, House of Representatives TAX ADMINISTRATION Alternative Filing Systems G A O years
1921 - 1996 GAO/GGD-97-6 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-260171 October 16, ... |
| Date Aug. 19, 1996 |
Report No. GGD-96-171 |
Title
United States General Accounting Office GAO
August 1996 Report to Congressional Requester NASD TELEPHONE HOTLINE Enhancements Could Help Investors Be Better Informed About Brokers’ Disciplinary Records G A O years
1921 - 1996 GAO/GGD-96-171 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-259990 August 19, 1996 The Honorable Edward J. Markey Rankin... |
| Date July 29, 1996 |
Report No. T-GGD/AIMD-96-170 |
Title
United States General Accounting Office GAO
For Release on Delivery Expected at 2 p.m., EDT, Monday July 29, 1996 Testimony
Before the National Commission on Restructuring the Internal Revenue Service MANAGING IRS IRS Needs to Continue Improving Operations and Service
Statement of Lynda D. Willis Director, Tax Policy and Administration Issues, General Government Division G A O years
1921 - 1996 GA... |
