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World Bank: Status of Grievance Process Reform

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Report Type Reports and Testimonies
Report Date May 13, 1999
Report No. NSIAD-99-96
Subject
Summary:

Last year, in response to concerns about the fairness of its employee grievance process and as part of a broader effort to reform its human resource policies, the World Bank appointed an internal Grievance Process Review Committee. The Committee was asked to examine the Bank's grievance system and recommend changes to make it more fair and credible. This report analyzes (1) the Committee's principal findings and recommendations and steps that the Bank plans to take to implement these recommendations and (2) key issues that the Bank management will face as it moves to implement these recommendations.

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