Summary: GAO assessed the General Services Administration's (GSA) progress in implementing 33 recommendations GAO made in its 1989 general management review report.
GAO found that: (1) overall, GSA made a good effort to implement most of the recommendations, but it needed to strengthen its planning and strategy processes to fully implement the recommendations; (2) GSA developed strategic plans defining its mission, vision, and values to improve its executive leadership and direction setting; (3) GSA addressed management information-related recommendations by improving its oversight, management, and use of those activities; (4) GSA had not yet implemented the two most important facilities management recommendations to develop a much needed strategic approach to managing facilities and to assume a more policy oriented and oversight role; (5) GSA implemented only one of four recommendations in the human resources area and still needed to develop a human resources work plan with specific goals and priorities; (6) many of the recommendations would take several years to fully implement; and (7) the GSA action plan follow-up process did not ensure an adequate assessment of the actions planned and taken to implement the recommendations before GSA closed them.
