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Veterans Affairs: Survey of VA Vocational Rehabilitation Program

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Report Type Reports and Testimonies
Report Date June 30, 1976
Report No. 091305
Subject
Summary:

GAO surveyed the Veterans Administration (VA) vocational rehabilitation program to develop an approach for determining program effectiveness.

GAO efforts were hindered by the lack of a reliable and useful database for the program. Substantial amounts of data either had not been entered or had been entered erroneously. In addition, the file did not contain certain types of information needed for program management. VA officials stated that such problems began when omissions and errors in a punched card system were transferred to a new automated system. They stated that a low priority was given to processing data for the program, which hindered efforts to identify and resolve problems. In addition, GAO found that coding instructions for preparing the system's input documents were inadequate. VA officials stated that actions have been initiated which should help upgrade the accuracy of the file.

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