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Securing America's Borders: INS Faces Information Technology Planning and Implementation Challenges

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Report Type Reports and Testimonies
Report Date Oct. 11, 2001
Report No. GAO-02-148T
Subject
Summary:

Information technology (IT) management process controls are predictors of organizational success in developing, acquiring, implementing, operating, and maintaining IT systems and related infrastructure. GAO found that the Immigration and Naturalization Service (INS) has not implemented practices associated with effective IT investment and enterprise architecture management. Furthermore, these investments are not aligned with an agencywide blueprint that defines the agency's future operational and technological plans. INS does not know whether its ongoing investments are meeting their cost, schedule, and performance commitments.

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