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U.S. Postal Service: Enhancements Needed in Performance Planning and Reporting

  Premium   Download PDF Now (28 pages)
Report Type Reports and Testimonies
Report Date Sept. 19, 2000
Report No. GGD-00-207
Subject
Summary:

Some aspects of the U.S. Postal Service's fiscal year 1999 performance report were not as straightforward and clearly stated as intended by the Government Performance and Results Act of 1993 (GPRA). For example, the Service highlighted results for timely delivery of first-class mail. The service met, but did not exceed its goal for on time overnight delivery and fell a little short of its goal for 2- and 3-day deliveries. Such information had to be gleaned from detailed text in the report. Some aspects of the Service's fiscal year 2001 preliminary performance plan were not as comprehensive as they had been in earlier plans. Several prior years' subgoals were not carried forward into the 2001 preliminary plan; criteria for achieving goals were unclear; strategies to accomplish results were incomplete; information in prior years' plans was not updated; and little or no explanation was given on why the plan lacked baseline data for some quantitative indicators.

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