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Information Technology: VA Actions Needed to Implement Critical Reforms

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Report Type Reports and Testimonies
Report Date Aug. 16, 2000
Report No. AIMD-00-226
Subject
Summary:

To improve information technology (IT) investment decision-making at the Department of Veterans Affairs (VA), GAO recommends that the agency (1) establish and monitor deadlines for completing formal in-process reviews at key milestones in a project's life cycle, (2) provide decisionmakers with information on lessons learned from IT post-implementation reviews, and (3) develop and implement guidance to better manage IT projects. To fully addresses these provisions, VA needs to fill the position of assistant secretary for information and technology as quickly as possible, reassess its decision to delegate business process reengineering to the individual administrations, and direct the department's Chief Information Officer or designee to lead the effort to work with VA business owners to develop a logical architecture as a step toward an integrated IT architecture.

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