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Managing for Results: Challenges in Producing Credible Performance Information

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Report Type Reports and Testimonies
Report Date March 22, 2000
Report No. T-GGD/RCED-00-134
Subject
Summary:

This testimony presents information on the challenges that federal agencies face in producing credible performance information and how those challenges may affect performance reporting. GAO recently reported that it is unlikely that agencies will have the reliable information needed to assess whether goals are being met or specifically how performance can be improved. (See GAO/GGD-00-52, Feb. 2000.) This testimony (1) provides a governmentwide perspective on the credibility of agencies' performance information; (2) discusses some of the challenges faced by agencies, including the Department of Transportation, the Environmental Protection Agency, and the General Services Administration, in producing credible performance data; and (3) highlights how agencies can use their performance reports to address data credibility issues.

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