Menu Search Account

LegiStorm

Get LegiStorm App Visit Product Demo Website
» Get LegiStorm App
» Get LegiStorm Pro Free Demo

U.S. Customs Service: Office of Investigations Case Management Problems

  Premium   Download PDF Now (28 pages)
Report Type Reports and Testimonies
Report Date July 20, 1999
Report No. GGD-99-121
Subject
Summary:

GAO reviewed whether the U.S. Customs Service Office of Investigations follows its case management policies and procedures. GAO visited the Special Agent in Charge Offices in New York and Chicago and found that many agents were not entering statistics into the electronic management database as required. Moreover, many first-line supervisors were not providing evidence of investigative case file quarterly reviews. Most agents were not completing opening reports of investigations within 10 days after an investigation was initiated, as required. Also, some investigative files that GAO requested could not be located. Since 1995, Customs' Office of Internal Affairs, Management Inspection Division has repeatedly reported these same findings. However, the Division routinely did not summarize the case management problems or recommend ways for the Office of Investigations to correct the problems.

« Return to search Government Accountability Office reports