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Veterans Benefits Administration: Progress Encouraging, but Challenges Still Remain

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Report Type Reports and Testimonies
Report Date March 25, 1999
Report No. T-HEHS-99-77
Subject
Summary:

This testimony discusses long-standing management problems plaguing Department of Veterans Affairs (VA) programs that provide financial and other benefits to veterans, their dependents, and survivors. These programs include disability compensation benefits, disability pension benefits, education assistance, life insurance, housing loan guaranty, and vocational rehabilitation and counseling services. Concerns have been raised about the programs' outmoded processes, long waits for disability decisions, and the quality of decisions all of which affect the quality of service provided to veterans and the effective use of taxpayer dollars. This testimony discusses (1) recent progress by the Veterans Benefits Administration, which runs the benefits programs; (2) areas in which progress is lacking; and (3) changes in program design that could hold potential for greater gains.

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