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Customs Service Modernization: Ineffective Software Development Processes Increase Customs System Development Risks

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Report Type Reports and Testimonies
Report Date Feb. 11, 1999
Report No. AIMD-99-35
Subject
Summary:

The Customs Service relies extensively on software intensive systems to enforce laws governing the flow of goods and persons across U.S. borders and to assess and collect billion of dollars annually in duties, taxes, and fees on imports. Because software is a complex and expensive part of these systems, Customs must use defined and disciplined processes if it expects to develop and maintain software effectively. This report discusses (1) the maturity of Customs' software development processes and (2) whether Customs has an effective software process improvement program.

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