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Social Security Administration: Information Technology Challenges Facing the Commissioner

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Report Type Reports and Testimonies
Report Date March 12, 1998
Report No. T-AIMD-98-109
Subject
Summary:

Beyond ensuring readiness for the millennium, another major challenge for the Social Security Administration (SSA) is to successfully implement its Intelligent Workstation/Local Area Network initiatives. SSA expects this new capability to play a major role in its redesigned work processes and helping it to better serve a growing population of beneficiaries. In addition to this initiative, this testimony discusses a recent GAO report on SSA's efforts to improve its software development process. (See GAO/AIMD-98-39, Jan. 1998.) GAO also updates its testimony from last year on SSA's experiences in making personal earnings and benefits information available over the Internet. (See GAO/T-AIMD/HEHS-97-123, May 1997.)

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