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Social Security Administration: Software Development Process Improvements Started But Work Remains

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Report Type Reports and Testimonies
Report Date Jan. 28, 1998
Report No. AIMD-98-39
Subject
Summary:

The Social Security Administration (SSA) is in the process of redesigning its work processes and modernizing its computer systems to better serve a growing beneficiary population and to boost productivity. The agency plans to switch from centralized, mainframe-based computer processing to a client/server processing environment in which its Intelligent Workstation/Local Area Network will serve as the basic automation infrastructure. Software developed for the new client/server systems will be critical to ensuring that the modernized processes will work as intended and achieve the desired productivity outcomes. Software development, however, has been cited by many experts as one of the riskiest and most costly aspects of systems development. SSA recognizes weaknesses in its own software development abilities and has begun taking steps to improve its process for developing software. This report reviews the status of SSA's efforts to improve its software development process.

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