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The Results Act: Observations on GSA's Strategic Plan

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Report Type Reports and Testimonies
Report Date Oct. 8, 1997
Report No. T-GGD-98-14
Subject
Summary:

The General Services Administration's (GSA) April draft strategic plan contained all six components specified by the Government Performance and Results Act of 1993. However, the draft plan generally lacked clarity, context, descriptive information, and linkages among the components. GSA has since made several improvements, and the six components better achieve the purposes of the Results Act. In GAO's view, however, the September plan could be further improved. The September plan's goals and objectives may be difficult to translate into quantitative analysis. The strategies component is an improvement over the earlier version but would benefit from a more detailed discussion of how each goal will actually be accomplished. Although the external factors in the September plan are clearer and provide more context, the factors are not clearly linked to the plan's general goals and objectives.

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