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Alternative Dispute Resolution: Employers' Experiences With ADR in the Workplace

  Premium   Download PDF Now (85 pages)
Report Type Reports and Testimonies
Report Date Aug. 12, 1997
Report No. GGD-97-157
Subject
Summary:

The redress system for federal workers was designed to protect employees against arbitrary agency actions and prohibited personnel practices, such as discrimination or retaliation for whistleblowing. The redress system is inefficient, time consuming, and costly, however, and several federal agencies have been exploring alternative dispute resolution (ADR) as a way to lessen these burdens. Asked to review ADR as a substitute for inefficient and costly formal dispute resolution systems for federal workers, GAO found that private companies generally used a wider variety of ADR methods than did federal agencies. Of the private firms that reported using ADR, about 80 percent used mediation, about 39 percent used peer review panels, and about 19 percent used arbitration. Most federal agencies using ADR relied on mediation alone. Organizations using ADR generally found it to be successful in resolving disputes, thus avoiding litigation or more formal dispute resolution processes.

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