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U.S. Customs Service: Varied Reaction to the Labor-Management Partnership Concept

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Report Type Reports and Testimonies
Report Date March 11, 1997
Report No. T-GGD-97-54
Subject
Summary:

A 1993 executive order required the head of each federal agency to create labor-management councils to involve employees and their unions as full partners. The idea was for the councils to identify problems and craft solutions to better serve the agency's customers and accomplish its mission. In June 1994, the U.S. Customs Service and the National Treasury Employees Union entered into a partnership agreement that established 19 goals, set up a National Partnership Council, and stated that the Union will participate in agency operational meeting and groups to give the Union a say in decisions affecting the workforce. This testimony discusses the new relationship between the Customs Service and the Union; Customs' management, supervisors, and Union views on the relationship; and GAO's own observations on evaluating this relationship.

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