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Child Support Enforcement: Early Results on Comparability of Privatized and Public Offices

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Report Type Reports and Testimonies
Report Date Dec. 16, 1996
Report No. HEHS-97-4
Subject
Summary:

Growing caseloads and resource limitations have led some states to privatize their child support enforcement offices. Fifteen states have turned to privatization as a way to boost performance and handle caseloads that, in some instances, are approaching 1,000 per worker. For some offices, privatization has also been a response to state restrictions on hiring additional public employees. In a series of comparisons, GAO found that fully privatized enforcement offices performed as well or better than public child support programs in locating noncustodial parents and collecting payments. However, these results are limited to the cases GAO reviewed and do not reflect the performance of public or private offices overall within the states selected. Moreover, because the full-service privatization of child support enforcement is relatively new, the extent to which it offers comparable performance and cost-effectiveness remains open for evaluation over the long term.

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