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U.S. Export Assistance Centers: Customer Service Enhanced, But Potential to Improve Operations Exists

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Report Type Reports and Testimonies
Report Date July 25, 1996
Report No. T-NSIAD-96-213
Subject
Summary:

This testimony discusses efforts by the Department of Commerce, the U.S. Export-Import Bank, and the Small Business Administration to create a nationwide network of "one-stop shops," called U.S. Export Assistance Centers. These shops are intended to provide exporters with information on all U.S. government export promotion and export finance services, help exporters identify which federal programs may be of greatest assistance, and help exporters contact those federal programs. GAO discusses the benefits realized at the first four pilot centers, located in Baltimore, Chicago, Los Angeles, and Miami, as well as opportunities to improve their operations.

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