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Report Type	Reports and Testimonies
Report Date	July 28, 1995
Report No.	HEHS-95-228R
Subject	Administrative law Claims settlement Disability insurance Income maintenance programs Productivity in government Social security benefits Staff utilization State-administered programs Strategic planning Supplemental security income SSA Disability Process Redesign SSA Short Term Disability Plan Agency proceedings Administrative law judges

Summary:

Pursuant to a congressional request, GAO reviewed the Social Security Administration's (SSA) efforts to reduce backlogs at its Office of Hearings and Appeals (OHA). GAO noted that: (1) past SSA efforts to reduce backlogs and decrease case processing times included shifting OHA resources, making process changes to improve productivity, hiring more administrative law judges (ALJ) and support staff, and increased overtime; (2) previous efforts enhanced OHA productivity, although backlogs continued to grow; (3) SSA has designed short-term initiatives to address backlogs, stemming the flow of cases from SSA field offices and state disability determination services to OHA and using regional screening units and prehearing conferencing to reduce the number of cases requiring ALJ hearings; (4) the limited impact of the screening units and implementation delays for prehearing conferencing may prevent SSA from reaching its backlog reduction goals; and (5) SSA is concerned that the pressures of meeting initiatives within limited timeframes will impact decision accuracy.

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Government Operations: OHA Backlogs