Tax Systems Modernization: Unmanaged Risks Threaten Success

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Report Type	Reports and Testimonies
Report Date	Feb. 16, 1995
Report No.	T-AIMD-95-86
Subject	Electronic data interchange Future budget projections Private sector practices Program management Strategic information systems planning Systems compatibility Systems conversions Systems design Tax administration systems Voluntary compliance IRS Automated Underreporter System IRS Corporate Files On-Line Project IRS Electronic Filing System IRS Integrated Case Processing System IRS Integrated Collection System IRS Tax System Modernization Program TSM IT acquisitions

Summary:

The Internal Revenue Service's (IRS) goal is a paperless work environment in which tax returns are filed electronically and information on paper returns and other documents is quickly converted to electronic data that are immediately accessible to IRS employees. However, after spending almost $2 billion over eight years to modernize the nation's tax system, IRS has realized only marginal improvements in its operations, and future efforts are at risk of failure. Initial systems were not built to be integrated into IRS' comprehensive Tax Systems Modernization program and they have yet to deliver the expected increases in capability and customer service. Future efforts are at risk because of (1) the lack of technical and management expertise to implement Tax Systems Modernization; (2) the failure of ongoing systems development to take into account changes arising from process improvements; and (3) the lack of set system development priorities, established performance measures, or fully established technical guidelines.

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Tax Systems Modernization: Unmanaged Risks Threaten Success