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Priority Mail: Advertised 2-Day Service Is Not Guaranteed

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Report Type Reports and Testimonies
Report Date July 16, 1993
Report No. GGD-93-122
Subject
Summary:

Postal Service advertisements on television and elsewhere suggest that Priority Mail will be delivered anywhere in the continental United States within two days. Although not mentioned in the ads, the Postal Service makes no guarantee that delivery will actually meet that deadline. The Service's second quarter fiscal year 1993 Priority Mail processing data show that Priority Mail was processed and available for delivery within two days about 77 percent of the time, on average. Postal Service data on actual total delivery time for Priority Mail are unavailable. The Postal Service has studied the matter and has decided to change its advertising and take steps to improve Priority Mail delivery service.

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