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Customs Service: Trade Enforcement Activities Impaired by Management Problems

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Report Type Reports and Testimonies
Report Date Sept. 24, 1992
Report No. GGD-92-123
Subject
Summary:

Beset by a host of management problems, the U.S. Customs Service is falling short in combatting unfair foreign trade practices and protecting the American public from unsafe goods. Customs is detecting only a fraction of the estimated violations in imported cargo and lacks information crucial to collecting applicable duties and penalizing violators of the trade laws. These shortcomings are traceable to fundamental management problems at Customs, including weaknesses in mission planning, information management, human resources management, performance measurement, and organizational structure. Collectively, these problems threaten Customs' move to wide-scale automation of import processing.

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