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Federal Health Benefits Program: Open Season Processing Timeliness

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Report Type Reports and Testimonies
Report Date July 8, 1992
Report No. GGD-92-122BR
Subject
Summary:

GAO reviewed the timeliness of changes to health insurance that had been requested by federal workers or retirees during "open season." Overall, GAO discovered that more than half of the 104,000 changes it reviewed were unrecorded on insurance carriers' records by the effective date of the change. Almost all changes were recorded, however, within 60 days of the effective date. Wide variation in recording changes suggests that some agencies and carriers may have better ways of processing changes than others. GAO has told the Office of Personnel Management (OPM) that recording times could be improved by using a comparison or "benchmarking" effort in which the processes used by the most timely agencies and carriers are examined. OPM agrees with GAO's suggestion and has laid out a three-part plan to improve the timeliness of processing changes.

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