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Tax Administration: IRS' Executives' Views on the Business Review Process

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Report Type Reports and Testimonies
Report Date May 29, 1992
Report No. GGD-92-103FS
Subject
Summary:

GAO surveyed senior Internal Revenue Service (IRS) executives on the annual business review, which assesses how well field offices achieved the goals set out in IRS' Strategic Business Plan, and how it might be improved. On the positive side, the executives noted the commitment of IRS top management to the business review process, and many specifically cited the former Commissioner's personal involvement in the process. The executives also said that the process has (1) improved communications between senior IRS executives and the Commissioner and (2) helped to focus attention on IRS' most important activities. As for needed improvements, IRS executives said that new or revised performance measures were needed, business reviews could be better focused, business review reports could be revised to better indicate what the review results mean, and paperwork could be reduced.

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