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The Older Americans Act: Access to and Utilization of the Ombudsman Program

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Report Type Reports and Testimonies
Report Date May 6, 1992
Report No. PEMD-92-21
Subject
Summary:

To make its June 1991 testimony on the long-term care ombudsman program more widely available, GAO has published its remarks as a blue cover report. In that testimony, GAO discussed (1) program objectives; (2) the program's impact and data being collected to measure that impact; (3) how well the program was being utilized by residents of nursing homes and board and care facilities; and (4) what difficulties ombudsmen experienced in gaining access to nursing home and board and care residents. GAO recommends that the Administration on Aging modify the annual data collection instrument to require the collection of information on the total number of complaints received by type of facility and the total number of residents. Because ombudsmen have encountered legal barriers in gaining access to facilities and residents' medical and social files, Congress may wish to pass legislation explicitly granting ombudsmen access to facility administrative records.

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