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Customs Automation: Effectiveness of Entry Summary Selectivity System Is Unknown

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Report Type Reports and Testimonies
Report Date March 24, 1992
Report No. IMTEC-92-20
Subject
Summary:

The U.S. Customs Service's automated Entry Summary Selectivity subsystem is used to help import specialists determine whether appropriate duties have been paid and if trade laws are being violated. In developing the subsystem, Customs has failed to (1) follow sound development practices and (2) apply basic management controls, leading to problems that have gone largely uncorrected. Training for the subsystem has been recognized as inadequate, and Customs reports that only one in three users have terminals they can use to access the system. Further, Customs has no assurance that the subsystem is working as intended or is promoting uniform treatment of importers and imported merchandise--a key objective. Until Customs provides adequate management oversight and attention to the subsystem and implements basic controls, the prospects for successfully completing the subsystem remain doubtful.

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