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Software Systems: SSA Encountering Significant Delays in Its Claims Modernization Project

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Report Type Reports and Testimonies
Report Date Dec. 22, 1986
Report No. IMTEC-87-8
Subject
Summary:

In response to a congressional request, GAO reviewed the Social Security Administration's (SSA) Claims Modernization Project (CMP) to determine SSA progress in achieving the project's original objectives.

GAO found that: (1) although SSA has reduced the original scope of CMP, it has fallen 3 years behind schedule; (2) SSA completed no major portion of the software redesign, although it procured significant amounts of hardware; (3) SSA has not followed sound management practices in implementing reduced CMP; (4) because SSA has not followed good systems development practices, its systems are vulnerable to problems similar to those it experienced in the past; (5) without standards for testing, documenting, and validating software, future modifications could be difficult and costly; and (6) despite the delays and inadequate tests, SSA contracted to procure the hardware to support original CMP and is faced with renegotiating quantities and delivery schedules.

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