Priority Open Recommendations: Internal Revenue Service
| Report Type |
Reports and Testimonies |
| Report Date |
Aug. 7, 2023 |
| Release Date |
Aug. 7, 2023 |
| Report No. |
GAO-23-106470 |
Summary:
What GAO Found
In June 2022, GAO identified 25 priority recommendations for the Internal Revenue Service (IRS). Since then, IRS has implemented four of those recommendations by, among other things, reporting improper payment estimates for the Premium Tax Credit, and migrating 30 applications onto its new online taxpayer authentication platform. GAO closed one other recommendation for IRS to revise its estimated time frames for resolving the backlog of work from the 2020 tax filing season as not implemented because IRS reported it has cleared this inventory.
In July 2023, GAO identified four additional priority recommendations for IRS, bringing the total number to 24. These recommendations involve the following areas:
Ensuring cybersecurity
Improving taxpayer services
Reducing tax fraud and improper payments
Enhancing information reporting
Improving audit effectiveness
Enhancing strategic human capital management
IRS's continued attention to these issues could lead to significant improvements in government operations.
Why GAO Did This Study
Priority open recommendations are the GAO recommendations that warrant priority attention from heads of key departments or agencies because their implementation could save large amounts of money; improve congressional and/or executive branch decision-making on major issues; eliminate mismanagement, fraud, and abuse; or ensure that programs comply with laws and funds are legally spent, among other benefits. Since 2015 GAO has sent letters to selected agencies to highlight the importance of implementing such recommendations.
For more information, contact James R. McTigue, Jr. or Jessica Lucas-Judy at (202) 512-6806 or mctiguej@gao.gov or lucasjudyj@gao.gov.
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