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GAO Reports by subject "Grievance procedures"

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Date Report No. Title
Date Oct. 22, 2010 Report No. GAO-11-55 Title

Servicemember Reemployment: Agencies Are Generally Timely in Processing Redress Complaints, but Improvements Needed in Maintaining Data and Reporting

United States Government Accountability Office GAO October 2010 Report to Congressional Committees SERVICEMEMBER REEMPLOYMENT Agencies Are Generally Timely in Processing Redress Complaints, but Improvements Needed in Maintaining Data and Reporting GAO-11-55 October 2010 SERVICEMEMBER REEMPLOYMENT Accountability • Integrity • Reliability Agencies are Generally Timely in Processing Redress Compl...
Date Aug. 12, 2009 Report No. GAO-09-712 Title

Equal Employment Opportunity: Pilot Projects Could Help Test Solutions to Long-standing Concerns with the EEO Complaint Process

United States Government Accountability Office GAO August 2009 Report to Congressional Committees EQUAL EMPLOYMENT OPPORTUNITY Pilot Projects Could Help Test Solutions to Long-standing Concerns with the EEO Complaint Process GAO-09-712 August 2009 EQUAL EMPLOYMENT OPPORTUNITY Highlights Highlights of GAO-09-712, a report to congressional committees Accountability Integrity Reliability Pilot Projec...
Date June 17, 2009 Report No. GAO-09-800T Title

Telecommunications: Preliminary Observations about Consumer Satisfaction and Problems with Wireless Phone Service and FCC's Efforts to Assist Consumers with Complaints

United States Government Accountability Office GAO For Release on Delivery Expected at 2:30 a.m. EDT Wednesday, June 17, 2009 Testimony Before the Committee on Commerce, Science, and Transportation, United States Senate TELECOMMUNICATIONS Preliminary Observations about Consumer Satisfaction and Problems with Wireless Phone Service and FCC’s Efforts to Assist Consumers with Complaints Statement o...
Date June 27, 2008 Report No. GAO-08-719 Title

Medicare Part D: Complaint Rates Are Declining, but Operational and Oversight Challenges Remain

United States Government Accountability Office GAO June 2008 Report to Congressional Requesters MEDICARE PART D Complaint Rates Are Declining, but Operational and Oversight Challenges Remain This report was changed as of 7/1/08 to add Appendix II, which is the agency comment letter that was inadvertently left out of the report. GAO-08-719 June 2008 MEDICARE PART D Highlights Highlights of GAO-08-7...
Date May 5, 2006 Report No. GAO-06-538 Title

Equal Employment Opportunity: DOD's EEO Pilot Program Under Way, but Improvements Needed to DOD's Evaluation Plan

United States Government Accountability Office GAO May 2006 Report to Congressional Addressees EQUAL EMPLOYMENT OPPORTUNITY DOD’s EEO Pilot Program Under Way, but Improvements Needed to DOD’s Evaluation Plan GAO-06-538 a May 2006 EQUAL EMPLOYMENT OPPORTUNITY Highlights Highlights of GAO-06-538, a report to congressional addressees Accountability Integrity Reliability DOD’S EEO Pilot Program ...
Date Feb. 23, 2006 Report No. GAO-06-293 Title

OCC Consumer Assistance: Process Is Similar to That of Other Regulators but Could Be Improved by Enhanced Outreach

United States Government Accountability Office GAO February 2006 Report to the Subcommittee on Oversight and Investigations, Committee on Financial Services, House of Representatives OCC CONSUMER ASSISTANCE Process Is Similar to That of Other Regulators but Could Be Improved by Enhanced Outreach GAO-06-293 a February 2006 OCC CONSUMER ASSISTANCE Highlights Highlights of GAO-06-293, a report to the...
Date Nov. 17, 2005 Report No. GAO-06-16 Title

U.S. Office of Special Counsel: Selected Contracting and Human Capital Issues

United States Government Accountability Office GAO November 2005 Report to Congressional Requesters U.S. OFFICE OF SPECIAL COUNSEL Selected Contracting and Human Capital Issues GAO-06-16 a November 2005 U.S. OFFICE OF SPECIAL COUNSEL Highlights Highlights of GAO-06-16, a report to congressional requesters Accountability Integrity Reliability Selected Contracting and Human Capital Issues Why GAO Di...
Date Oct. 31, 2005 Report No. GAO-06-81SP Title

Fair Housing: Annotated Complainant Survey

United States Government Accountability Office GAO December 2005 Report to Congressional Requesters FAIR HOUSING Annotated Complainant Survey GAO-06-81SP a Annotated Complainant Survey A recent GAO report assessed the thoroughness of the process used by the Department of Housing and Urban Development (HUD) to resolve complaints of housing discrimination (GAO-06-79). As part of that study, GAO did ...
Date Oct. 31, 2005 Report No. GAO-06-79 Title

Fair Housing: HUD Needs Better Assurance That Intake and Investigation Processes Are Consistently Thorough

United States Government Accountability Office GAO October 2005 Report to Congressional Requesters FAIR HOUSING HUD Needs Better Assurance That Intake and Investigation Processes Are Consistently Thorough GAO-06-79 a October 2005 FAIR HOUSING Highlights Highlights of GAO-06-79, a report to congressional requesters Accountability Integrity Reliability HUD Needs Better Assurance That Intake and Inve...
Date May 31, 2005 Report No. GAO-05-770R Title

National Defense: Questions for the Record Regarding the Department of Defense's National Security Personnel System

United States Government Accountability Office Washington, DC 20548 May 31, 2005 The Honorable John Warner Chairman The Honorable Carl Levin Ranking Member Committee on Armed Services United States Senate Subject: Questions for the Record Regarding the Department of Defense’s National Security Personnel System It was a pleasure to appear before the Committee on April 14, 2005, to discuss the Dep...
Date July 16, 2003 Report No. GAO-03-604 Title

Equal Employment Opportunity: SSA Region X's Changes to Its EEO Process Illustrate Need for Agencywide Procedures

United States General Accounting Office GAO July 2003 Report to Congressional Requesters EQUAL EMPLOYMENT OPPORTUNITY SSA Region X’s Changes to Its EEO Process Illustrate Need for Agencywide Procedures GAO-03-604 a July 2003 EQUAL EMPLOYMENT OPPORTUNITY SSA Region X’s Changes to Its EEO Process Illustrate Need for Agencywide Procedures Highlights of GAO-03-604, a report to congressional reques...
Date April 21, 2000 Report No. GGD-00-123R Title

Equal Employment Opportunity: Responses to Questions Related to Equal Employment Opportunity and Dispute Resolution Issues

United States General Accounting Office Washington, D.C. 20548 General Government Division B-285153 April 21, 2000 The Honorable Joe Scarborough Chairman, Subcommittee on Civil Service Committee on Government Reform House of Representatives Subject: Equal Employment Opportunity: Responses to Questions Related to Equal Employment Opportunity and Dispute Resolution Issues Dear Mr. Chairman: On March...
Date March 29, 2000 Report No. T-GGD-00-104 Title

Equal Employment Opportunity: Discrimination Complaint Caseloads and Underlying Causes Require EEOC's Sustained Attention

United States General Accounting Office GAO For Release on Delivery Expected at 10:00 a.m. EST on Wednesday March 29, 2000 Testimony Before the Subcommittee on Civil Service Committee on Government Reform House of Representatives EQUAL EMPLOYMENT OPPORTUNITY Discrimination Complaint Caseloads and Underlying Causes Require EEOC’s Sustained Attention Statement of Michael Brostek, Associate Directo...
Date Aug. 16, 1999 Report No. GGD-99-128 Title

Equal Employment Opportunity: Complaint Caseloads Rising, With Effects of New Regulations on Future Trends Unclear

United States General Accounting Office GAO August 1999 Report to Congressional Requesters EQUAL EMPLOYMENT OPPORTUNITY Complaint Caseloads Rising, With Effects of New Regulations on Future Trends Unclear GAO/GGD-99-128 United States General Accounting Office Washington, D.C. 20548 General Government Division B-283327 August 16, 1999 The Honorable Elijah E. Cummings Ranking Minority Member Subcomm...
Date Feb. 26, 1999 Report No. RCED-99-46 Title

Railroad Regulation: Current Issues Associated With the Rate Relief Process

United States General Accounting Office GAO February 1999 Report to Congressional Requesters RAILROAD REGULATION Current Issues Associated With the Rate Relief Process GAO/RCED-99-46 GAO United States General Accounting Office Washington, D.C. 20548 Resources, Community, and Economic Development Division B-279888 February 26, 1999 The Honorable Byron L. Dorgan United States Senate The Honorable Jo...
Date July 24, 1998 Report No. GGD-98-157BR Title

Equal Employment Opportunity: Rising Trends in EEO Complaint Caseloads in the Federal Sector

United States General Accounting Office GAO July 1998 Briefing Report to Congressional Requesters EQUAL EMPLOYMENT OPPORTUNITY Rising Trends in EEO Complaint Caseloads in the Federal Sector GAO/GGD-98-157BR GAO United States General Accounting Office Washington, D.C. 20548 B-279407 July 24, 1998 The Honorable Elijah E. Cummings Ranking Minority Member Subcommittee on Civil Service Committee on Gov...
Date Aug. 24, 1994 Report No. AIMD-94-128 Title

Navy Inspectors General: Investigations of Complaints and Inspection Practices Need Strengthening

United States General Accounting Office GAO August 1994 Report to the Chairman, Subcommittee on Readiness, Committee on Armed Services, House of Representatives ‘ NAVY INSPECTORS GENERAL' Investig&ions of Complaints ayrd Inspection Practices Need Strengthening GAO/AIMD-94-128 > United States General Accounting Office Washington, D.C. 20648 Accounting and Information Management Division B-254934 ...
Date March 8, 1994 Report No. T-OSI-94-22 Title

Sex Discrimination: Agencies' Handling of Sexual Harassment and Related Complaints

United States General Accounting Office GAO For Releaseon Delivery Expected at IO:00 a.m., EST Tuesday March 8, 1994 Testimony Before the Subcommittee on Oversight and Investigations Committee on Post Office and Civil Service I. House of Representatives SEX DISCRIMINATION Agencies’Handling of Sexual Harassmentand Related Complaints Statement by Richard C. Stiener, Director Office of Special Inve...
Date March 4, 1994 Report No. OSI-94-10 Title

Sex Discrimination: DEA's Handling of Sexual Harassment and Other Complaints

. ” 8’ . . : .’ , ,:. GAO United States General Accounting Office Washington, D.C. 20548 Office of Special Investigations B-255813 March 4, 1994 The Honorable William L. Clay Chairman, Subcommittee on Oversight and Investigations Committee on Post Office and Civil Service House of Representatives Dear Mr. Chairman: At your request, we examined the Department of Justice Drug Enforcement Admin...
Date Nov. 15, 1993 Report No. GGD-94-21 Title

Whistleblower Protection: Reasons for Whistleblower Complainants' Dissatisfaction Need To Be Explored

1 Utited States General Accounting Office lLn?r&/- GAO November 1993 Report to the Chairmaxi, Subcommittee on the Civil Service, Committee on Post Office and Civil Service, House of Representatives WHISTLEBLOWER PROTECTION Reasons for Whistleblower Complainmts’ . Dissatisfaction Need To Be Explored :AO/GGD-94-21 Notice: This is a reprint of a GAO report. GAO United States General Accoanting Offi...
Date Nov. 9, 1993 Report No. T-HRD-94-58 Title

Health Care Reform: Supplemental and Long-Term Care Insurance

United States General Accounting Offke 3AO x Release Delivery on cpecte4iat 00 p.m. J&Y Dvember 9.1993 Testimony Before the Subcommittees Health and the Environmentand on on Commerce, Consumer Protection, and Competitiveness Committee on Energy and Commerce House of Representatives HEALTHCAREREFORM Supplementaland Long-Term Care Insurance Statement Mark V. Nadel of AssociateDirector, National and ...
Date March 18, 1993 Report No. RCED-93-83 Title

Telecommunications: FCC's Handling of Formal Complaints Filed Against Common Carriers

._ llrri~c~tl L, Stales -.___..“. . ..-_--.._ Ac*connt.ing -... l_...“_ (hknc~rxl --.-_“_---- Ol’ iw l’ ..-.__.-.. - I’ $ort to the Chairman, Inf’ cmnalion, .Justice, Transportation, and Agriculture Subcommittee, Committee on Government Operations, House 01’ Representatives TELECOMMUNICATIONS FCC’ Handling of s Formal Complaints Filed Against Common Carriers -. ,..._- ..--- I lll...
Date May 20, 1992 Report No. T-HRD-92-31 Title

Long-Term Care Insurance: Better Controls Needed to Protect Consumers

United States General Accounting Of’tice GAO Fur Rclc;~sc OH DcIivury Ex~cc~cJ ;II 945 a.m.. EDT WCdlk!Stfily Testimony Before the Health and Environment Subcommittee, Committee on Energy and Commerce Houseof Representatives May 20. IW2 LONG-TERM CARE INSURANCE Better Controls Neededto Protect Consumers Statementof JanetL. Shikles, Director, Health Financing and Policy Issues,Human ResourcesDivi...
Date April 29, 1992 Report No. T-NSIAD-92-29 Title

International Procurement: NATO Allies' Implementation of Reciprocal Defense Agreements

United States General .kcounting Office GAO For Release On Delivery Expectedat 2:30 p.m., EDT Wednesday April 29, 1992 Testimony Before the Subcommittee on Investigations, Committee on Armed Services, House of Representatives INTERNATIONAL PROCUREMENT NATO Allies’ Implementation of Reciprocal Defense Agreements Statement of Joseph E. Kelley, Director, Security and International Relations Issues,...
Date March 18, 1992 Report No. NSIAD-92-126 Title

International Procurement: NATO Allies' Implementation of Reciprocal Defense Agreements

March 1992 INTERNATIONAL PROCUREMENT NATO Allies’ Implementation of Reciprocal Defense Agreements GAO/NSIAD-92-126 GAO United States General Accounting Office Washington, D.C. 20648 National Security and International Affairs Division B-247389 March 18,1992 The Honorable Claiborne Pell Chairman, Committee on Foreign Relations United States Senate The Honorable Sam Nunn Chairman, Committee on Arm...
Date Dec. 22, 1982 Report No. FPCD-83-15 Title

Government Operations: Agency Administrative Systems Need Attention

UNITED STATES GENERAL ACCOUNTING OFFICE WASHINGTON, D.C. 20548 FEDERAL PERSONNEL AND COMPCNSATION DIVISION B-208668 DECEMBER 22,19B2 The Honorable Donald J. Devine Director, Office of Personnel Management Dear Dr. Devine: Agency Administrative (GAO/FPCD-83-15) Systems Need Attention 120180 subject: We have completed a review of administrative grievance systems at selected Federal agencies and foun...
Date May 5, 1981 Report No. FPCD-81-23 Title

Government Operations: Federal Grievance Arbitration Practices Need More Management Attention

. f BY THE US GE*NERAL ACCOUNTING OFFICE Report To The Director Office Of Personnel Management Federal Grievance Arbitration Practices Need More Management Attention With expansion of the labor-management rela tions program, binding arbitration has become an important procedure for adjudicating employee grievances in the Federal sector. Use of this arbitration has increased since passage of the Ci...
Date Sept. 6, 1979 Report No. FPCD-79-82 Title

Civil Rights: Evaluation of the Discrimination Complaint System at the Fort Worth, Texas, Post Office

REPORTBY THE 1 OF THE UNITEDSTATES c .I " r While millions of dollars were not being spent annually to investigate frivolous discrimination complaints at the Fort Worth Post Office, GAO found that a small number of people were abusing the complaint system. This small number of people appeared to be using the system to harass supervisors and to sustain their employment. GAO believes that local offi...
Date June 11, 1979 Report No. FPCD-79-23 Title

Government Operations: Actions Needed To Improve Military Chain of Command and Inspectors General Grievance Procedures

REPORTBYTHEU.S. L Illllull 11111 llm~ull LM109592 vcmce Procedures Surveys have shown that many members-$ _ the U.S. military services do not have confidence that grievance procedures available to ! ’ them are effective in resolving their problems. ! GAO’s assessment of the two principal grievance systems available to service members--the chain of command and Inspectors General-reveals shortco...
Date April 5, 1979 Report No. HRD-79-65 Title

Education: Allegations of Program Mismanagement at Service Employment Redevelopment Jobs for Progress, Inc., Milwaukee, Wisconsin

UNITED STATES GENERALACCOUNTINC; OFFICE WASHINGTON, D.C. 20549 APRIL 5, 1979 RELEASED The Honorable United States Dear Senator William Senate Proxmire: Proxmire Wisconsin. The complaints related primarily to'program mismanagement and the misuse of Federal funds. The SER program is authorized under Employment and Training Act of 1973 (CETA) SER-jobs for Progress, Inc., as amended). through a grant ...
Date Feb. 23, 1979 Report No. FPCD-78-79 Title

Employment: Department of Justice Should Improve Its Equal Employment Opportunity Programs

BY THECOMPTROLLERGENERAL OF THEUNITED STATES qs@ 9 Report ToThe Congress The Department Of Justice Should Improve Its Equal Employment Opportunity Programs Greater efforts are needed to bring minorities and women into the Justice Department’s work force. Representation of minorities and women at higher levels, in more responsible jobs, and in certain occupational groups remains low. Using a GAO-...
Date June 13, 1978 Report No. FPCD-77-67 Title

Government Operations: Grievance Systems Should Provide All Federal Employees an Equal Opportunity for Redress

DOCUMENT RESUME 06295 - [B16666991 Grievance Systems Should Provide All Federal Employees an Equal Opportunity for Redress. FPCD-77-67; E-184505. June 13, 1978. 39 pp- + 2 appendices (7 pp.). Report to the Congress; by Robert F. Keller, Acting Comptroller General. Issue Area: Personnel anagement and CctIesEation: Equal Employment Opportunity (302). Contact: Federal Personnel and Compensation Div. ...
Date Jan. 26, 1978 Report No. FPCD-78-14 Title

Government Operations: Labor Management Relations Program of the Social Security Administration

NOTICE This document has been reproduced from the best copy available. Although it is recognized that certain portions are illegible, It is being released in the interest of making available as much information as possible. DOCUMENT HESUME 04848 - [B0305177)] w_ _ Maan,
Date Oct. 7, 1977 Report No. FPCD-78-1 Title

Government Operations: Review of Military Members' Perception of Grievance Procedures

DCCUMENT FESUME 03779 - [B2934206] 2 (s /6//// rReview of Military Members' PerceFtion of Grievance Procedures]. FPCD-78-1; B-157371. Cctober 7, 1S77. 10 pp. + 2 enclosures (72 pp.). Report to Rep. Melvin Price, Ch-irzan, House -cmmittee on Armed Services; by Elmer E. Staats, Comptroller General. Issue Area: Personnel Management ard Compensation (300). Coiitact: Federal Personnel and Ccmfensation ...