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GAO Reports by subject "Telephone services"

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Date Report No. Title
Date Dec. 16, 2010 Report No. GAO-11-111 Title

2010 Tax Filing Season: IRS's Performance Improved in Some Key Areas, but Efficiency Gains Are Possible in Others

United States Government Accountability Office GAO December 2010 Report to Congressional Requesters 2010 TAX FILING SEASON IRS’s Performance Improved in Some Key Areas, but Efficiency Gains Are Possible in Others GAO-11-111 December 2010 2010 TAX FILING SEASON Accountability • Integrity • Reliability IRS’s Performance Improved in Some Key Areas, but Efficiency Gains Are Possible in Others ...
Date Dec. 10, 2009 Report No. GAO-10-225 Title

2009 Tax Filing Season: IRS Met Many 2009 Goals, but Telephone Access Remained Low, and Taxpayer Service and Enforcement Could Be Improved

United States Government Accountability Office GAO December 2009 Report to Congressional Requesters 2009 TAX FILING SEASON IRS Met Many 2009 Goals, but Telephone Access Remained Low, and Taxpayer Service and Enforcement Could Be Improved GAO-10-225 December 2009 2009 TAX FILING SEASON Highlights Highlights of GAO-10-225, a report to congressional requesters Accountability Integrity Reliability IRS...
Date Sept. 23, 2009 Report No. GAO-09-1026 Title

Tax Administration: Opportunities Exist for IRS to Enhance Taxpayer Service and Enforcement for the 2010 Filing Season

United States Government Accountability Office GAO September 2009 Report to Congressional Requesters TAX ADMINISTRATION Opportunities Exist for IRS to Enhance Taxpayer Service and Enforcement for the 2010 Filing Season GAO-09-1026 Contents Letter Results Conclusions Matters for Congressional Consideration Recommendations for Executive Action Agency Comments 1 4 5 6 6 7 8 Appendix I Updated Slides ...
Date Sept. 21, 2009 Report No. GAO-09-748 Title

Credit Cards: Fair Debt Collection Practices Act Could Better Reflect the Evolving Debt Collection Marketplace and Use of Technology

United States Government Accountability Office GAO September 2009 Report to Congressional Requesters CREDIT CARDS Fair Debt Collection Practices Act Could Better Reflect the Evolving Debt Collection Marketplace and Use of Technology GAO-09-748 September 2009 CREDIT CARDS Highlights Highlights of GAO-09-748, a report to congressional requesters Accountability Integrity Reliability Fair Debt Collect...
Date Dec. 12, 2008 Report No. GAO-09-146 Title

Tax Administration: IRS's 2008 Filing Season Generally Successful Despite Challenges, although IRS Could Expand Enforcement during Returns Processing

United States Government Accountability Office GAO December 2008 Report to Congressional Requesters TAX ADMINISTRATION IRS’s 2008 Filing Season Generally Successful Despite Challenges, although IRS Could Expand Enforcement during Returns Processing GAO-09-146 December 2008 TAX ADMINISTRATION Highlights Highlights of GAO-09-146, a report to congressional requesters Accountability Integrity Reliab...
Date June 19, 2008 Report No. GAO-08-916T Title

Tax Administration: Data on the Effects of the Economic Stimulus Program on the Internal Revenue Service's Telephone Service and Costs

United States Government Accountability Office GAO For Release on Delivery Expected at 10:00 p.m. EDT Thursday, June 19, 2008 Testimony Before the Subcommittee on Oversight, Committee on Ways and Means, House of Representatives TAX ADMINISTRATION Data on the Effects of the Economic Stimulus Program on the Internal Revenue Service’s Telephone Service and Costs Statement for the Record by James R....
Date July 6, 2007 Report No. GAO-07-875 Title

Alien Detention Standards: Telephone Access Problems Were Pervasive at Detention Facilities; Other Deficiencies Did Not Show a Pattern of Noncompliance

United States Government Accountability Office GAO July 2007 Report to Congressional Requesters ALIEN DETENTION STANDARDS Telephone Access Problems Were Pervasive at Detention Facilities; Other Deficiencies Did Not Show a Pattern of Noncompliance GAO-07-875 July 2007 ALIEN DETENTION STANDARDS Highlights Highlights of GAO-07-875, a report to congressional requesters Accountability Integrity Reliabi...
Date Aug. 8, 2005 Report No. GAO-05-735 Title

Social Security Administration: Additional Actions Needed in Ongoing Efforts to Improve 800-Number Service

United States Government Accountability Office GAO August 2005 Report to the Committee on Finance, U. S. Senate SOCIAL SECURITY ADMINISTRATION Additional Actions Needed in Ongoing Efforts to Improve 800-Number Service GAO-05-735 August 2005 SOCIAL SECURITY ADMINISTRATION Highlights Highlights of GAO-05-735, a report to the Committee on Finance, U.S. Senate Accountability Integrity Reliability Addi...
Date July 16, 2004 Report No. GAO-04-669 Title

Medicare: Call Centers Need to Improve Responses to Policy-Oriented Questions from Providers

United States Government Accountability Office GAO July 2004 Report to the Ranking Minority Member, Subcommittee on Health, Committee on Ways and Means, House of Representatives MEDICARE Call Centers Need to Improve Responses to Policy-Oriented Questions from Providers GAO-04-669 July 2004 MEDICARE Call Centers Need to Improve Responses to Policy-Oriented Questions from Providers Highlights of GAO...
Date Feb. 4, 2002 Report No. GAO-02-187 Title

Telecommunications: Federal and State Universal Service Programs and Challenges to Funding

United States General Accounting Office GAO February 2002 Report to the Ranking Minority Member, Subcommittee on Telecommunications and the Internet, Committee on Energy and Commerce, House of Representatives TELECOMMUNICATIONS Federal and State Universal Service Programs and Challenges to Funding GAO-02-187 United States General Accounting Office February 2002 G A O Accountability Integrity Relia...
Date Aug. 31, 2000 Report No. RCED-00-237 Title

Telecommunications: Issues Related to Local Telephone Service

United States General Accounting Office GAO August 2000 Report to the Ranking Minority Member, Committee on Commerce, Science, and Transportation, U.S. Senate TELECOMMUNICATIONS Issues Related to Local Telephone Service GAO/RCED-00-237 Contents Letter Appendixes Appendix I: Scope and Methodology 3 30 32 51 Appendix II: Trends for Percent of Customers Dissatisfied, 1996 and 1999 Appendix III: GAO C...
Date Jan. 31, 2000 Report No. RCED-00-68 Title

Telecommunications: Update on State-Level Cramming Complaints and Enforcement Actions

United States General Accounting Office GAO January 2000 Report to the Chairman, Committee on Small Business, U.S. Senate TELECOMMUNICATIONS Update on State-Level Cramming Complaints and Enforcement Actions GAO/RCED-00-68 United States General Accounting Office Washington, D.C. 20548 Resources, Community, and Economic Development Division B-284409 January 31, 2000 The Honorable Christopher Bond Ch...
Date Jan. 25, 2000 Report No. RCED-00-38 Title

Telecommunications: Development of Competition in Local Telephone Markets

United States General Accounting Office GAO January 2000 Report to the Subcommittee on Antitrust, Business Rights and Competition, Committee on the Judiciary, U.S. Senate TELECOMMUNICATIONS Development of Competition in Local Telephone Markets GAO/RCED-00-38 Contents Letter Appendixes Appendix I: Appendix II: Objectives, Scope, and Methodology Responses to Survey of State Utility Commissions 3 36 ...
Date July 8, 1996 Report No. RCED-96-204 Title

Telecommunications: Competitive Impact of Restructuring the International Satellite Organizations

United States General Accounting Office GAO July 1996 Report to the Chairman, Committee on Commerce, House of Representatives TELECOMMUNICATIONS Competitive Impact of Restructuring the International Satellite Organizations G A O years 1921 - 1996 GAO/RCED-96-204 GAO United States General Accounting Office Washington, D.C. 20548 Resources, Community, and Economic Development Division B-272095 July ...
Date March 5, 1993 Report No. RCED-93-79FS Title

Telecommunications: Interruptions of Telephone Service

(:A0 ..-....- _... -.. ..-_--__----_-___-_ - ._._ _-.-.---._I___-- TELECOMMUNICATIONS Interruptions of Telephone Service 148719 Y, ,hi ;I!~~~ RESTRICTED--Not to. be released outside the General Accounting Office unless specificalljr approved by the Office of Congressional Relations. SS6=/ RELEASED GAO United States General Accounting Off’ ice Washington, D.C. 20648 Resources, Community, and Econ...
Date Feb. 3, 1993 Report No. RCED-93-34 Title

Telecommunications: FCC's Oversight Efforts to Control Cross-Subsidization

_l_..“_-..-Fct tnwary I w? Ti?LECOMMUNICATIONS FCC’ Oversight Efforts s to Control Cross-Subsidization. 148548 -. RESTRICTED--Not to be released outside the General Accounting Office unless specifically approved by the Offlce of Congressional Relations. ss 6378 RELEASED -- . ..1.-.“^-“. -.-l .._ I .-_....-.” ““--.l.._ I._-.I, ..,““.l”ll. __-.I “I., -ln.l. _~L._“I,_ ,._l.l- ...
Date June 17, 1986 Report No. RCED-86-146 Title

Telephone Communications: The FCC's Monitoring of Residential Telephone Service

United States General &counting Office ’ GAO June 1986 /3OYYO Report to Congressional Requesters TELEPHONE COMMUNICATIONS The FCC’s Monitoring of Residential Telephone Service GAO/RCED-86-146 l&lWTRICTED-- Not to be releasedoutside tho CleqeraJ &~~wab,g Office except on the basis of qodfic h .n: ..“.._“I fs33abb RELEASED GAO United States General Accounting 0Pilce Washington, D.C. 20648 Re...
Date April 16, 1986 Report No. RCED-86-138 Title

Telephone Communications: Bell Operating Company Entry Into New Lines of Business

. . .-.---.--.... ,. F United States General Accounting Office law I M --..,-? GAO April 1986 I - Report to the Honorable Thomas A. Luken House of Representatives TELEPHONE COMMUNICATIONS Bell Operating Company Entry Into New Lines of Business I ’ 03s3cfs GAkII/RCED-86138 * GAO United States General Accounting Office Washington, D.C. 20648 Resources, Community, and Economic Development Division ...
Date Sept. 27, 1983 Report No. 122443 Title

Science, Space, and Technology: The Effects of Changes in the Telecommunications Industry on FCC Operations

UNITED STATES GENERAL ACCOUNTING OFFICE WASHINGTON, D.C. 20548 FOR RELEASE ON DELIVERY EXPECTED AT 9:30 A.M. EDT SEPTEMBER 27, 1983 STATEMENT OF J. DEXTER PEACH, DIRECTOR RESOURCES, COMMUNITY AND ECONOMIC DEVELOPMENT DIVISION BEFORE THE SUBCOMMITTEE ON GOVERNMENTINFORMATION, JUSTICE, AND AGRICULTIJRE OF THE COMMITTEE ON GOVERNMENT OPERATIONS HOUSE OF REPRESENTATIVES OF THE EFFECTS OF CHANGES IN TH...
Date Oct. 28, 1981 Report No. MASAD-82-3 Title

Science, Space, and Technology: Better Management Needed in Social Security Administration's Toll-Free Telephone Service to the Public

UNITED STATES GENERAL ACCOUNTING OFFICE WASHINGTON, D.C. 20540 UUMAU ROOURCU OIVIR- OCTOBER 28,1981 B-202969 The Honorable The Secretary of Richard S. Schweiker Health and Human Services I I II 116773 II, Dear Mr. Secretary: Subject: ; I , , Better Management Needed in Social Security Adminirtration's Toll-Free Telephone Service to the Public (MASAD-82-3) The Social Security Administration (SSA) s...
Date June 27, 1980 Report No. LCD-80-72 Title

Government Operations: GSA'S Planned Procurement of a Consolidated Telephone System for the Washington, D.C., Area

RLSTRlCTEO +'" RELEASED Accounting & - Not to be released outsldo t)re Qenoral Office except on the bawls q? qpcJfiq &pprora the Qffico ~f.,~qgm~iona~~ -~ek~onr. “.---e-L .-.. .I COMICIROUR GENERAL WMHIMQTOH. OF THE iwI UNITED STATES D.C. B-197814 June 27, 1980 The Honorable Subcommittee Max Baucus, on Limitations Contracted and Delegated Committee on the Judiciary United States Senate Dear Mr. ...
Date Nov. 14, 1979 Report No. LCD-80-9 Title

Government Operations: Economic and Operational Benefits in Local Telephone Services Can Be Achieved Through Government-Wide Coordination

u*yy BY THE COMPTROLLER GENERAL OF THE UNITED STATES li@Qv Report To Thej,Congress Economic And Operational Benefits In Local Telephone Services Can Be Achieved Through GovernmentWide Coordination This report contains information on weaknesses in the Government’s management of its increasingly expensive and growing telecommunications activities. This information should be of assistance to commit...
Date July 15, 1969 Report No. 092694 Title

Information Management: Procurement of Telephone Services at Washington Metropolitan Area Transit Authority

UNITED STATESGENERALACCO~JNTING OFFICE WASHINGTON, D C. 20548 CIVIL DIVISION Dear General Graham: This letter is to inform you that we have completed our survey of selected aspects of the administration of the Washton Metroooun Area Transit Authority (WMATA) and the we belleve WMATA can achieve savings by making changes in Its. telephone service, I PROCUREMENT TELEPHONE SERVICES OF WMATAhas been p...
Date Jan. 23, 1967 Report No. B-158469 Title

National Defense: Review of Methods Used To Provide Telephone Service To Military Housing Occupants

1 11 1llll1l~~ ~ ~ ~ 1\1l l l ~~~~ 087493 R E P O R T TO THE CONGRESS O F T H E UNITED STATES REC'IEK OF &lETHO[lS USED TO PROVIDE TELEPHONE SERC'ICE TO MILITAKY F4?11iLY HOUSING OCCI.'YANTS DEPARTWNT O F DEFENSE BY i T H E COMPTROLLER G E N E R A L O F T H E UNITED STATES J 4NI!.ARY 1967 R E P O R T TO T H E CONGRESS O F T H E U N I T E D STATES BY T H E COMPTROLLER GENERAL O F T H E UNITED STATE...