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GAO Reports by subject "IRS Telephone Assistance Program"

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Date Report No. Title
Date April 12, 1995 Report No. GGD-95-86 Title

Telephone Assistance: Adopting Practices Used by Others Would Help IRS Serve More Taxpayers

United States General Accounting Office GAO April 1995 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives TELEPHONE ASSISTANCE Adopting Practices Used by Others Would Help IRS Serve More Taxpayers GAO/GGD-95-86 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-259953 April 12, 1995 The Honorable Na...
Date Dec. 22, 1993 Report No. GGD-94-65 Title

Tax Administration: Increased Fraud and Poor Taxpayer Access to IRS Cloud 1993 Filing Season

United States General Accounting Office Washington, D.C. 20648 General Government Division B-255208 December 22,1993 The Honorable J.J. Pickle Chairman, Subcommittee on Oversight Committee on Ways and Means House of Representatives Dear Mr. Chairman: This report responds to your request that we assessthe Internal Revenue Service’s (IRS)performance during the 1993tax filing season. We discuss th...
Date Sept. 22, 1992 Report No. GGD-92-139FS Title

Tax Administration: Improvements in IRS' Telephone Assistor Accuracy

GAO Facet, Sheet,,for the Chairman, Subcommittee on Ck~mmerc:e, Consumer, and Monet;ary Affairs, Commit,tce on Government Operations, House of Representatives TAX ADMINISTRATION Improvement in IRS’ Telephone Assistor Accuracy 1 .-_ ._.... .” . . . .._ .._. ~_. ._. ,_. _ .._.-. ..-_ ---. .._. .-----_1..-” GAO United States General Accounting Office Washington, D.C. 20548 -____General Governme...
Date June 28, 1991 Report No. GGD-91-98 Title

Tax Administration: A Generally Successful Filing Season in 1991

GAO United States General Accounting Office Washington, DE. 20548 General Government Division B-243950 June 28,1991 The Honorable J. J. Pickle Chairman, Subcommittee on Oversight Committee on Ways and Means House of Representatives Dear Mr. Chairman: This report responds to your request that we assess the Internal Revenue Service’s (IRS) performance during the 1991 filing season. Specifically, ...
Date June 12, 1991 Report No. GGD-91-83 Title

Tax Administration: Better Training Needed for IRS' New Telephone Assistors

GAO -.” ...I.I.. .....^... .-I-_----- l Iulrt~ I!)!)1 TAX ADMINISTRATION Better Training Needed for IRS’New Telephone Assistors 144221 .-.-.---GAO/GGD-9 143 ---...-... GA!0 United States General Accounting Office Washington, D.C. 20648 General Government Division 13-241860 June 12, 1991 The Honorable J. J. Pickle Chairman, Subcommittee on Oversight Committee on Ways and Means The Honorable Dou...
Date Dec. 27, 1990 Report No. GGD-91-23 Title

Tax Administration: IRS' 1990 Filing Season Performance Continued Recent Positive Trends

_- -. linittd em Stat,w Geueral Accounting Office GAOI)tw’ nltwr l!)!N) Ikport to the Chairman, Subcommittee -I . on Oversight, Committee on Ways and Means, House of Representativcts TAX ADMINISTRATION IRS’1990 Filing SeasonPerformance Continued Recent Positive Trends llllllll 1Ill 143057 1~ __ ._ ..- _-_ ..._ -_ ..__.._.- - ..-.._..-..-...-.-.--. .-._ _.- -..- .._. -_-_.---- General Governmen...
Date March 22, 1990 Report No. T-GGD-90-26 Title

Tax Policy and Administration: IRS' Budget Request for Fiscal Year 1991 and Status of the 1990 Tax Return Filing Season

For Release on Delivery Expected at 9:30 a.m. EST Thursday March 22, 1990 IRS' Budget Request for Fiscal Status of the 1990 Tax Return Year Filing 1991 and Season Statement of Jennie S. Stathis, Director, Tax Policy and Administration Before the Subcommittee on Oversight Committee on Ways and Means House of Representatives Issues IRS' IRS' FISCAL YEAR 1991 BUDGET AND 1990 TAX RETURN FILING SEASON ...
Date Jan. 4, 1990 Report No. GGD-90-36 Title

Tax Administration: Monitoring the Accuracy and Administration of IRS' 1989 Test Call Survey

.Lp.---- ~-._- ..-. --. Ilr~it~vl St.at.es General Accounting Office ? ;I GAO --~ _“.___.-..^“l___.~_ ’ ” -ll -l.l--l.l -I~ Report to the Chairman, $ubcommittee on Commerce, Consumer, and Monetary A ff’ai rs, Committee on Government Opwat;ions, House oi‘ Representatives / :I i 1 .January 0 1990 TAX ADMINISTRATION Monitoring the Accuracy and Administration of IRS’ 1989 Test Call Surve...
Date Jan. 4, 1990 Report No. GGD-90-37 Title

Tax Administration: Monitoring the Accuracy and Administration of IRS' 1989 Test Call Survey

United States General Accounting Office Washington, D.C. 20548 General Government Division R-234202 January 4, 1990 The Honorable J.J. Pickle Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives Dear Mr. Chairman: This report responds to your request that we evaluate the Internal Revenue Service’ (IRS) administration of its Integrated Test Call Survey Syss ...
Date March 16, 1989 Report No. T-GGD-89-12 Title

Tax Policy and Administration: Status of the 1989 Tax Return Filing Season

United States General .4ccounting OfTice -. For Release on Delivery Expected at 9:30 a.m. EST Thursday March 16, 1989 Status of the 1989 Tax Return Filirrg Season Statement Jennie S. Tax Policy of Stathis, Director and Administration Issues Before ttie Subcommittee on Oversight Committee on Ways and Means House of Reoresentatives GAO/T-GGD-89-72 i 1989 TAX RETURN FILING SEASON SUMMARY STATEMENT OF...
Date March 15, 1989 Report No. T-GGD-89-13 Title

Science, Space, and Technology: IRS' Telephone Assistance Program

United States General Accounting OfIke Testimony For Release on Delivery Expected at Ifl:Ofl a.m. EST Wednesday March 15, 1989 IRS' Telephone Assistance Program Statement Jennie S. Tax Policy of Stathis, and Director Administration Issues Before the Subcommittee on Commerce, and Monetary Consumer, Committee on Government House of Representatives Affairs Operations Cyi-i&iGAO/T-GGD-89-13 : I38 i 77...
Date Feb. 21, 1989 Report No. GGD-89-31 Title

Tax Administration: How Precise Are IRS Estimates of Taxpayers Calling for Assistance?

Unit&d GAO a St&s General Accounting &kce Report to the Commissioner of Internal Revenue February 1989 TM: ADMINISTRATION How Precise Are IRS Estimaks of Taxpayers Calling for Assistance? GAO/GGD-89-31 General Government Division B-227740 February 21, 1989 The Honorable Lawrence B. Gibbs Commissioner of Internal Revenue Department of the Treasury Dear Mr. Gibbs: We reviewed IRS’ approach for est...
Date Feb. 2, 1989 Report No. GGD-89-30 Title

Tax Administration: Accessibility, Timeliness, and Accuracy of IRS' Telephone Assistance Program

united states GAO I General Accounting Of’fice Wa~hin@x.~n, D.C. 20648 General Government Division B-227740 February 2,1989 The HonorableJ. J. Pickle Chairman,Subcommittee Oversight on Committeeon Waysand Means Houseof Representatives The HonorableDougBarnard, Jr. Chairman,Subcommittee Commerce, on Consumer,and Monetary Affairs Committeeon GovernmentOperations Houseof Representatives At your re...
Date July 13, 1988 Report No. T-GGD-88-47 Title

Tax Policy and Administration: IRS Correspondence With Taxpayers and Its Telephone Assistance Program

United States Testimony For Release on Delivery Expected at 9:30 a.m. EST Wednesday July 13, 1988 IRS' Correspondence and its Assistance With Taxpayers Telephone Program Statement of Jennie S. Stathis, General Government Associate Division Director Before the Subcommittee on Commerce, Consumer, and Monetary Affairs Committee on Government Operations House of Representatives 136311 IRS' CORRESPONDE...
Date Dec. 3, 1987 Report No. GGD-88-17 Title

Tax Administration: Accessibility, Timeliness, and Accuracy of IRS' Telephone Assistance Program

” United States General Accounting O ffice GAO December 1987 Report to the Chairman, Subcommittee on Commerce, Consumer and Monetary Affairs, Committee on Government Operations , House of Representatives TAX ADMINISTRATIO N Ac c essibility , Timelines s , and Ac c urac y of IRS’ Telephone As s is tance Program RELEASED RESTMvNot to be released outside the Bener&l Aooounting O ff&e except on th...
Date April 8, 1987 Report No. T-GGD-87-12 Title

Tax Policy and Administration: IRS' Efforts To Help Taxpayers During the 1987 Tax Filing Season

Testimony ’ * For Release on Delivery Expected at TO:00 a.m. EDT Wednesday April 8, 1987 IRS' the Efforts 1987 Tax to Help Taxpayers Filing Season During Statement of Jennie S. Stathis, General Government Associate Division Director Before the Subcommittee on Commerce, Consumer and Monetary Affairs Committee on Government Operations House of Representatives 132622 bAO/T-GGD-67-12 Mr. Chairman an...
Date June 18, 1986 Report No. GGD-86-89FS Title

Tax Administration: Timeliness and Accuracy of IRS' Telephone Assistance on Tax Questions

United States General”Accotinting OfTice ‘ GAO June 1986 Fact Sheet for the Chairman, Subcommittee on Oversight, House Committee on Ways and Means LM130466 IllllllllI1llllllllllllllllll TAX ADMINISTRATION Timeliness and Accuracy of IRS’ TelephoneAssistance on Tax Questions RESTRICTED-- Mot to be released outside the Genera Accounting Office except QB the basis of specifio approval by the Off...