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GAO Reports by subject "IRS Customer Service Vision"

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Date Report No. Title
Date July 13, 1998 Report No. GGD-98-152 Title

Tax Administration: IRS' Telephone Routing Interactive System May Not Meet Expectations

United States General Accounting Office GAO July 1998 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives TAX ADMINISTRATION IRS’ Telephone Routing Interactive System May Not Meet Expectations GAO/GGD-98-152 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-276596 July 13, 1998 The Honorable Nancy...
Date July 1, 1997 Report No. GGD-97-122 Title

Tax Policy and Administration: 1996 Annual Report on GAO's Tax-Related Work

United States General Accounting Office GAO July 1997 Report to the Joint Committee on Taxation TAX POLICY AND ADMINISTRATION 1996 Annual Report on GAO’s Tax-Related Work GAO/GGD-97-122 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-277179 July 1, 1997 The Honorable Bill Archer Chairman The Honorable William V. Roth, Jr. Vice Chairman Joint Commi...
Date Jan. 17, 1997 Report No. GGD/AIMD-97-31 Title

Tax Systems Modernization: IRS Needs to Resolve Certain Issues With Its Integrated Case Processing System

United States General Accounting Office GAO January 1997 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives TAX SYSTEMS MODERNIZATION IRS Needs to Resolve Certain Issues With Its Integrated Case Processing System GAO/GGD/AIMD-97-31 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-265969 January 17...
Date March 11, 1996 Report No. GGD-96-74 Title

Tax Administration: Making IRS' Telephone Systems Easier to Use Should Help Taxpayers

United States General Accounting Office GAO March 1996 Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives TAX ADMINISTRATION Making IRS’ Telephone Systems Easier to Use Should Help Taxpayers G A O years 1921 - 1996 GAO/GGD-96-74 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-259951 March 11, 1...