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GAO Reports by subject "USPS Customer Satisfaction Index"

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Date Report No. Title
Date Dec. 20, 1995 Report No. GGD-96-30 Title

U.S. Postal Service: New Focus on Improving Service Quality and Customer Satisfaction

United States General Accounting Office GAO December 1995 Report to Congressional Requesters U.S. POSTAL SERVICE New Focus on Improving Service Quality and Customer Satisfaction GAO/GGD-96-30 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-249787 December 20, 1995 The Honorable John M. McHugh Chairman, Subcommittee on the Postal Service Committee on...
Date Feb. 28, 1995 Report No. T-GGD-95-94 Title

Postal Service: Mail Delivery Service in the Washington Metropolitan Area

United States General Accounting Of&e GAO Releaseon Delivery Expectedat 10~00 a.m. EST Tuesday February28, 1995 Testimony Before the Subcommittee on Treasury, Postal Service and General Government Committee on Appropriations House of Representatives POSTAL SERVICE Mail Delivery Servicein the W&hington Metropolitan Area Statement of J. Wiiam Gadsby Director, Government Business Operations Issues Ge...
Date Feb. 23, 1995 Report No. GGD-95-77 Title

D.C. Area Mail Delivery Service: Resolving Labor-Relations and Operational Problems Key to Service Improvement

United States General Accounting Office GAO February 1995 Report to Congressional Requesters D.C. AREA MAIL DELIVERY SERVICE Resolving Labor-Relations and Operational Problems Key to Service Improvement GAO/GGD-95-77 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-260033 February 23, 1995 The Honorable Jim Lightfoot Chairman, Subcommittee on Treasur...
Date Sept. 29, 1994 Report No. GGD-94-201B Title

U.S. Postal Service: Labor-Management Problems Persist on the Workroom Floor (Volume II)

t United States General Accounting Office GAO September 1994 Report to Congressional Requesters 14’2 I e 2/ U.S. POSTAL SERVICE Labor-Management Problems Persist on the Workroom Floor GAO/GGD-94-201B Volume II ... 1 Notice: This is a reprint of a GAO report. Preface ‘Ibis volume of GAO'S report is a detailed analysis of labor-management relations at the U.S. Postal Service. GAO'S analysis inco...
Date Nov. 12, 1992 Report No. GGD-93-4 Title

U.S. Postal Service: Tracking Customer Satisfaction in a Competitive Environment

L _ -- -._ .-. - . _.... .._ “. ,” .,.“” ,, “. - __....._ - .._. -. . ..^ - -...-__.-- _-_-_----- _ -_-..-- -_._. ..- ..l , GAO United States General Accounting ORice Washington, D.C. 20548 General Government Division B-249140 November 12,1992 The Honorable William S. Broomfield House of Representatives Dear Mr. Broomfield: This report responds to your request that we evaluate the relia...
Date March 5, 1991 Report No. T-GGD-91-9 Title

Government Operations: Operational Performance of the United States Postal Service

United SW438 General Account Of&e / f/ 3 ,3 7 7 Testimony Ill llllll 111 II 143299 For Rel.ease on Del iverv 9:?beCted at 1.1:30 a.m. EST Wesdav March 5, 1991 Operational Performance of the United States Postal Service Statement of T,. We Stevens Government Business Director, Operations Issues General Government Division Before the Comm.ittee on Post Office and Civil Service U.S. House of Represen...