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GAO Reports by subject "VBA Reader-Focused Writing Program"

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Date Report No. Title
Date April 23, 2002 Report No. GAO-02-395 Title

Veterans Benefits Administration: Clarity of Letters to Claimants Needs to Be Improved

United States General Accounting Office GAO April 2002 Report to the Ranking Democratic Member, Committee on Veterans' Affairs, House of Representatives VETERANS BENEFITS ADMINISTRATION Clarity of Letters to Claimants Needs to Be Improved GAO-02-395 Contents Letter Results in Brief Background In Many VBA Letters, Certain Key Aspects Were Clear but Others Were Not Multiple Factors Contribute to Def...